Boston Joes Appliance Repair

★☆☆☆☆
  • 199 Forest St

    Manchester, CT 06040

    Map & Directions
  • 800-255-1213

About Boston Joes Appliance Repair

Hours
mon 8:30am-4:00pm;tue 8:30am-4:00pm;wed 8:30am-4:00pm;thu 8:30am-4:00pm;fri 8:30am-4:00pm;
1.0 2
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Our refrigerator has been down for several weeks now. A young tech came to our home to "fix' it but he actually scratched his head and said that he didn't know how to fix one of these. He made some minor repairs (unclogging the ice build up) and left. The fridge took about a week to cool and then it began to warm up again. I called Sears and they recommended Boston Joe's again. I was doubtful that someone there would be able to fix it but Sears told me that I could request a senior technician. When I called Boston Joe's to determine the date and time of the appointment, the abrupt man (he wouldn't tell me his name) told me that the techs work in territories and that I could not have anyone else. If I didn't want the young man to come, then I had to call Sears back and get one of their techs. I told him that the previous tech was not able to fix our fridge and we wanted someone else and the abrupt man called me rude for saying that! I don't know how that comment was rude - it was true! He told me that he didn't want to help me and to call Sears. He then told me that our problem is frost and that it's due to the humidity. That once the humidity goes down in October, my frost problem would go away. I explained that while we do have problem with frost, our fridge is 51 degrees and it's not cooling. He said that I had a different problem. I said that we have same problem that we had a few ago! He told me to call Sears. He then said, "We will see you on the appointment date..." I said, "Sure, if the technician is able to fix the fridge," He shouted, "Call Sears "! and hung up on me.

He was incredibly rude, abrupt and nasty. I do not recommend this company at all! If you have a warranty and are able to go through a different company, PLEASE DO IT! Stay far away from these people! I would rather wait a month for a REAL repair company than to have anyone from Boston Joe's come to my home.

1
★☆☆☆☆

Our refrigerator has been down for several weeks now. A young tech came to our home to "fix' it but he actually scratched his head and said that he didn't know how to fix one of these. He made some minor repairs (unclogging the ice build up) and left. The fridge took about a week to cool and then it began to warm up again. I called Sears and they recommended Boston Joe's again. I was doubtful that someone there would be able to fix it but Sears told me that I could request a senior technician. When I called Boston Joe's to determine the date and time of the appointment, the abrupt man (he wouldn't tell me his name) told me that the techs work in territories and that I could not have anyone else. If I didn't want the young man to come, then I had to call Sears back and get one of their techs. I told him that the previous tech was not able to fix our fridge and we wanted someone else and the abrupt man called me rude for saying that! I don't know how that comment was rude - it was true! He told me that he didn't want to help me and to call Sears. He then told me that our problem is frost and that it's due to the humidity. That once the humidity goes down in October, my frost problem would go away. I explained that while we do have problem with frost, our fridge is 51 degrees and it's not cooling. He said that I had a different problem. I said that we have same problem that we had a few ago! He told me to call Sears. He then said, "We will see you on the appointment date..." I said, "Sure, if the technician is able to fix the fridge," He shouted, "Call Sears "! and hung up on me.

He was incredibly rude, abrupt and nasty. I do not recommend this company at all! If you have a warranty and are able to go through a different company, PLEASE DO IT! Stay far away from these people! I would rather wait a month for a REAL repair company than to have anyone from Boston Joe's come to my home.

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Joe should rename his business! Boston Joe's No-Service Appliance LLC. Young tech came to repair range. He told me he knew what the problem was and would order parts. Three weeks passes...
I call to check on parts. Left on hold.... Called back later..asked to hold again...asked him to call me back. I called back again later and was transfered to another person who was extremely rude and obnoxious. He had no idea of the problem with the appliance and stated they would not return to repair. What? Wasted four weeks!

1
★☆☆☆☆

Joe should rename his business! Boston Joe's No-Service Appliance LLC. Young tech came to repair range. He told me he knew what the problem was and would order parts. Three weeks passes...
I call to check on parts. Left on hold.... Called back later..asked to hold again...asked him to call me back. I called back again later and was transfered to another person who was extremely rude and obnoxious. He had no idea of the problem with the appliance and stated they would not return to repair. What? Wasted four weeks!

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