River Run Kennels LLC

★★★★☆
  • 77 Worthington Ridge

    Berlin, CT 06037

    Map & Directions
  • 860-829-7387

About River Run Kennels LLC

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Hours
Mon - Fri, 9am - 6pm; Sat, 9am - 2pm; Open Sunday by appointment
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Great place!!! They took great care of my 2 year old pug. He came back clean and happy. Finally I didn't have to get a 2nd job to pay for it. Prices were very reasonable.

3
★★★★★

Great place!!! They took great care of my 2 year old pug. He came back clean and happy. Finally I didn't have to get a 2nd job to pay for it. Prices were very reasonable.

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Wow . . . finally . . . a place to board our dog that we feel good about. We travel all the time and have tried a million places. We've been coming to River Run for over a year now (many, many times) and are so relieved to have finally

3
★★★★★

Wow . . . finally . . . a place to board our dog that we feel good about. We travel all the time and have tried a million places. We've been coming to River Run for over a year now (many, many times) and are so relieved to have finally

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This place was a life-saver . . . I can't believe how LUCKY LUCKY LUCKY we were to happen upon river run. We were desperate to find a kennel for our 3 dogs at the last minute due to a family emergency and didn't know what to do with 3

3
★★★★★

This place was a life-saver . . . I can't believe how LUCKY LUCKY LUCKY we were to happen upon river run. We were desperate to find a kennel for our 3 dogs at the last minute due to a family emergency and didn't know what to do with 3

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OMG!!!! IF UR THINKING ABOUT THIS PLACE..DON'T TO IT!!! THE SO CALLED MANAGER IS A BITCH!!!! I had her call me to talk to her about the cancellation policy..The woman would not let me speak!!!! She was so argumentative..I would not

3
★★★★★

OMG!!!! IF UR THINKING ABOUT THIS PLACE..DON'T TO IT!!! THE SO CALLED MANAGER IS A BITCH!!!! I had her call me to talk to her about the cancellation policy..The woman would not let me speak!!!! She was so argumentative..I would not

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There couldn't be a better place for dogs!!! I started bringing my first dog there for grooming and have been coming with my next 2 dogs since. I use River Run for boading and day camp too. I always feel relaxed while I'm away because I

3
★★★★★

There couldn't be a better place for dogs!!! I started bringing my first dog there for grooming and have been coming with my next 2 dogs since. I use River Run for boading and day camp too. I always feel relaxed while I'm away because I

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Dogs came back smelling like urine and fecal matter even after a bath there. Never again. Can't imagine what went on there.

3
★★★★★

Dogs came back smelling like urine and fecal matter even after a bath there. Never again. Can't imagine what went on there.

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KEEP IN MIND: Relying on reviews forums and random, unsubstantiated critiques to aide in determining the true merits of a business is a highly ineffective practice. Absolutely ANYONE with access to the internet and a discrepancy of ANY kind for ANY reason can post a "review" - legitimate or otherwise! These submissions present a one-sided VERSION of a story that probably does not even resemble a factual event or disclose "underlying" issues or personal factors. They are likely exaggerated, embellished, and/or entirely fabricated! And what's to discourage this? There is no consequence or penalty for this kind of slander, therefore there is nothing to dissuade anyone from pursuing this activity. The writers hide behind the anonymity of the internet - so their honesty and identity is not available for question or dispute. They do not have to prove in any way or to any authority that their recounting is true or fictitious, and the business has no recourse or opportunity to refute the claims. (Unlike certain agencies which require disclosure of the complainant and who investigate claims for validity and honesty and allow the accused to answer the charges.) Do not consider the review pages a means of being informed!

5
★★★★★

KEEP IN MIND: Relying on reviews forums and random, unsubstantiated critiques to aide in determining the true merits of a business is a highly ineffective practice. Absolutely ANYONE with access to the internet and a discrepancy of ANY kind for ANY reason can post a "review" - legitimate or otherwise! These submissions present a one-sided VERSION of a story that probably does not even resemble a factual event or disclose "underlying" issues or personal factors. They are likely exaggerated, embellished, and/or entirely fabricated! And what's to discourage this? There is no consequence or penalty for this kind of slander, therefore there is nothing to dissuade anyone from pursuing this activity. The writers hide behind the anonymity of the internet - so their honesty and identity is not available for question or dispute. They do not have to prove in any way or to any authority that their recounting is true or fictitious, and the business has no recourse or opportunity to refute the claims. (Unlike certain agencies which require disclosure of the complainant and who investigate claims for validity and honesty and allow the accused to answer the charges.) Do not consider the review pages a means of being informed!

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★☆☆☆☆

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.

Finding River Run 6 years ago finally allowed me the freedom and peace of mind to take the vacations I had been avoiding for years due to inadequate (or worse) care for my poodle. What a relief to finally have found River Run (actually a recommendation from a friend). Coco "vacations at the kennel frequently (during work trips as well) enjoying everything they have to offer. Can't say enough about the great staff either!

5
★★★★★

Finding River Run 6 years ago finally allowed me the freedom and peace of mind to take the vacations I had been avoiding for years due to inadequate (or worse) care for my poodle. What a relief to finally have found River Run (actually a recommendation from a friend). Coco "vacations at the kennel frequently (during work trips as well) enjoying everything they have to offer. Can't say enough about the great staff either!

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Obviously a staff member or friend of a staff member to think that nobodies but your opinion is legitimate because if doesnt blend with your everything is Rosie view. I also had trouble with less than adequate care years ago where the day care dogs were unsupervised and fights and wounds (including injuries to my dog) went unnoticed and unreported by the staff. I was being charged for "supervised"'day care

1
★☆☆☆☆

Obviously a staff member or friend of a staff member to think that nobodies but your opinion is legitimate because if doesnt blend with your everything is Rosie view. I also had trouble with less than adequate care years ago where the day care dogs were unsupervised and fights and wounds (including injuries to my dog) went unnoticed and unreported by the staff. I was being charged for "supervised"'day care

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.

I had mixed reviews about this place, but once I stepped onto the property and met a few of the people who work here, my fears were dashed.

The staff members were friendly, thorough, and knowledgeable. They told me everything I needed to know, and double-checked everything too.

When I picked up Lola, my 3.5 year old pitbull, she didn't run to me immediately - she was having too much fun running around the place, sniffing at everything. Only when I called her did she finally see me, and boy was she happy! I didn't have her bathed, but she didn't stink like she has in the past from being kenneled in other places. And the gentleman who signed me out said there were quite a few pits in the kennel, which is a good sign. Pits can get pretty aggressive in social situations, so to have a place with that many is a good indication that the staff know what they're doing, and the accommodations are ideal.

Also, I know she was exercised pretty well because after the initial happy dance of being home, she passed out on the couch for the rest of the day!

Will definitely be bringing Lola back to River Run!

2
★★★★☆

I had mixed reviews about this place, but once I stepped onto the property and met a few of the people who work here, my fears were dashed.

The staff members were friendly, thorough, and knowledgeable. They told me everything I needed to know, and double-checked everything too.

When I picked up Lola, my 3.5 year old pitbull, she didn't run to me immediately - she was having too much fun running around the place, sniffing at everything. Only when I called her did she finally see me, and boy was she happy! I didn't have her bathed, but she didn't stink like she has in the past from being kenneled in other places. And the gentleman who signed me out said there were quite a few pits in the kennel, which is a good sign. Pits can get pretty aggressive in social situations, so to have a place with that many is a good indication that the staff know what they're doing, and the accommodations are ideal.

Also, I know she was exercised pretty well because after the initial happy dance of being home, she passed out on the couch for the rest of the day!

Will definitely be bringing Lola back to River Run!

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My dog loves going to River Run Day Camp. He's happy when he gets there and very tired when he comes home. The staff are very accomodating.

2
★★★★☆

My dog loves going to River Run Day Camp. He's happy when he gets there and very tired when he comes home. The staff are very accomodating.

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They take good care of the animals. Very Clean

0
★☆☆☆☆

They take good care of the animals. Very Clean

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You cannot find a better place to leave your dog. The kennel is always spotless, the dogs stay in large runs that have outside access, the grounds are very attractive, and that my dog can have a real walk is a great bonus. I also have Toby groomed there whenever he stays, and he always comes home looking fantastic. They were recommended to me years ago by my vet, and I've been leaving my dog there ever since.

5
★★★★★

You cannot find a better place to leave your dog. The kennel is always spotless, the dogs stay in large runs that have outside access, the grounds are very attractive, and that my dog can have a real walk is a great bonus. I also have Toby groomed there whenever he stays, and he always comes home looking fantastic. They were recommended to me years ago by my vet, and I've been leaving my dog there ever since.

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.

Our dogs have been going to doggie day camp since they first added day care 9 years ago. They have the best and biggest play areas so that all the different dogs don't have to be in one giant group together.(We looked at other day cares that were like that.)They're always expanding and adding lots of extras, especially the water park is really great in the summer. Our dogs jump out of the car in the morning and are exhausted when we pick them up- which gives us a break from exercising them everyday. Its also nice that our dogs know everyone there already when we have to board them overnight.

2
★★★★★

Our dogs have been going to doggie day camp since they first added day care 9 years ago. They have the best and biggest play areas so that all the different dogs don't have to be in one giant group together.(We looked at other day cares that were like that.)They're always expanding and adding lots of extras, especially the water park is really great in the summer. Our dogs jump out of the car in the morning and are exhausted when we pick them up- which gives us a break from exercising them everyday. Its also nice that our dogs know everyone there already when we have to board them overnight.

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Wow, i can't believe these reviews! I have been going to River Run for years and i never saw these-i don't know anyone who isn't happy leaving their pet at there! I was online searching for the website the receptionist said is coming when this came up. Ijust had to say i have had really great experiences here consistently. Last year we lost our beloved dog Bailey to cancer who did daycare at the kennel for two years and boarded several times. She almost would jump out the window with excitement when we turned down the road to the kennel! The owner of the kennel sent a lovely card to us for our loss and although Bailey will never be replaced we are bringin our new puppy to daycare this year and she loves it! I recommend it to any one i know with dogs.

2
★★★★★

Wow, i can't believe these reviews! I have been going to River Run for years and i never saw these-i don't know anyone who isn't happy leaving their pet at there! I was online searching for the website the receptionist said is coming when this came up. Ijust had to say i have had really great experiences here consistently. Last year we lost our beloved dog Bailey to cancer who did daycare at the kennel for two years and boarded several times. She almost would jump out the window with excitement when we turned down the road to the kennel! The owner of the kennel sent a lovely card to us for our loss and although Bailey will never be replaced we are bringin our new puppy to daycare this year and she loves it! I recommend it to any one i know with dogs.

Pros: Special Daycare, Boarding, Personal Attention

Cons: Easy to miss the turnoff

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I brought my dog there for grooming for years as he was difficult to handle but Karen always did an excellent job with him.

After Karen left we dealt with two more groomers and and the second one shaved my dog so bare and roughly that he broke out in a a razor rash all over and had to be treated with antibiotics for months.

I was not pleased with the manner in which my concerns were handled by the staff.

Thank god we found Karen again.

0
★☆☆☆☆

I brought my dog there for grooming for years as he was difficult to handle but Karen always did an excellent job with him.

After Karen left we dealt with two more groomers and and the second one shaved my dog so bare and roughly that he broke out in a a razor rash all over and had to be treated with antibiotics for months.

I was not pleased with the manner in which my concerns were handled by the staff.

Thank god we found Karen again.

Pros: Convenient Location

Cons: Staff turns over too often

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this is the only place i would ever leave my dog. i don't care about the lies that people tell about their dogs coming home injured and sick because its probably not true. I'm sure half the people would cause such a ruckus if the kennel gave the dogs their personal favorite items and they were lost. the brochure clearly states that the kennel provides everything needed for the dogs stay. the dogs have a happy and healthy stay every time in my eyes.

2
★★★★★

this is the only place i would ever leave my dog. i don't care about the lies that people tell about their dogs coming home injured and sick because its probably not true. I'm sure half the people would cause such a ruckus if the kennel gave the dogs their personal favorite items and they were lost. the brochure clearly states that the kennel provides everything needed for the dogs stay. the dogs have a happy and healthy stay every time in my eyes.

Pros: best dog kennel ever

Cons: none

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I brought my two dogs in last year for baths and they were only there for 3 hours but right after their visit developed scarcoptic mange caused by mites they received from River Run.

They lost most of their hair and some of it is still not growing back properly.

I spent hundreds of dollars at the vets and months to rid my dogs of this infliction.

I would not leave my dog in their care again for even 5 minutes.

0
★☆☆☆☆

I brought my two dogs in last year for baths and they were only there for 3 hours but right after their visit developed scarcoptic mange caused by mites they received from River Run.

They lost most of their hair and some of it is still not growing back properly.

I spent hundreds of dollars at the vets and months to rid my dogs of this infliction.

I would not leave my dog in their care again for even 5 minutes.

Pros: Convenient location

Cons: Unsanitary condtiions

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We would NEVER go on vacation if we didn't have River Run Kennels to leave our dogs. Our experiences there are always exceptional. They've accommodated us on numerous occasions from last minute emergencies to complicated medication schedules for our pets. This place is definitely worth the drive if you don't happen to live nearby.

2
★★★★★

We would NEVER go on vacation if we didn't have River Run Kennels to leave our dogs. Our experiences there are always exceptional. They've accommodated us on numerous occasions from last minute emergencies to complicated medication schedules for our pets. This place is definitely worth the drive if you don't happen to live nearby.

Pros: Always exceeds expectations

Cons: None

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The staff is not very pet savvy as far as safety and health is concerned they let my dog suffer with an infected abscess without seeking veterinary care while it was boarding for over a week. I would never leave anything I love there again and strongly discourage anyone who asks not to either.

1
★★☆☆☆

The staff is not very pet savvy as far as safety and health is concerned they let my dog suffer with an infected abscess without seeking veterinary care while it was boarding for over a week. I would never leave anything I love there again and strongly discourage anyone who asks not to either.

Pros: Convenient location

Cons: They just don't have a clue how to properly care for animals

.

I have been boarding my dog there for many years. I also have him groomed and he attends day care every week... You can say he's a regular there, his home away from home. The staff is wonderful to me and to him. He can't wait to get there in the morning and he is always tired and happy when I pick him up. It's not just a beautiful place to be, it's the whole package. I can see how much my dog loves the staff and they him. I also realize that some people frown on day care, that it may not be safe to have ten or so dogs running around, jumping and playing all day, injuries may occur, they are dogs after all! I talked at length with the day care staff, viewed all the pictures and toured the day care play yards and I am very satisfied that their only mission is to provide a day of fun for my pet! Which I can't always give him, (he's young and very active) he has injured himself in our own backyard - just being a dog!

2
★★★★★

I have been boarding my dog there for many years. I also have him groomed and he attends day care every week... You can say he's a regular there, his home away from home. The staff is wonderful to me and to him. He can't wait to get there in the morning and he is always tired and happy when I pick him up. It's not just a beautiful place to be, it's the whole package. I can see how much my dog loves the staff and they him. I also realize that some people frown on day care, that it may not be safe to have ten or so dogs running around, jumping and playing all day, injuries may occur, they are dogs after all! I talked at length with the day care staff, viewed all the pictures and toured the day care play yards and I am very satisfied that their only mission is to provide a day of fun for my pet! Which I can't always give him, (he's young and very active) he has injured himself in our own backyard - just being a dog!

Pros: Everthing they offer is great!

Cons: There aren't any...

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I have left multiple pets here over the last 10 years. They are very sweet and caring and always give my pets some special TLC. Prices are reasonable, I can add in bathing, walks, play time and more. Great place!

5
★★★★★

I have left multiple pets here over the last 10 years. They are very sweet and caring and always give my pets some special TLC. Prices are reasonable, I can add in bathing, walks, play time and more. Great place!

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It isn't often that you find a place where you can leave your dog and spend you're vacation worryfree. But at River Run you can. We have been using them for almost 5 years now and we tell everyone we know - that doesn't already know - that they have the best facilityand grounds and services. We used to leave our dog with dog sitters and had one bad experience after another. Our dog is always happy to go which always makes us happy to go!

2
★★★★★

It isn't often that you find a place where you can leave your dog and spend you're vacation worryfree. But at River Run you can. We have been using them for almost 5 years now and we tell everyone we know - that doesn't already know - that they have the best facilityand grounds and services. We used to leave our dog with dog sitters and had one bad experience after another. Our dog is always happy to go which always makes us happy to go!

Pros: Peace-of-mind

Cons: None

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I used them on a couple of occasions to board my dog while on vacation leaving some of her personal items form home (bedding and toys) I was told they would be put in with my dog.

I had a family member go by to check on my dog while I was on vacation and all of my dogs belongings were left outside with our name on it in a bag and never placed in with my dog.

When I confronted the owner of the kennel she said oh we have those same things here we didn't need to use yours.

My dog also lost way too much weight both times she stayed there althought they insisted she ate.

Since we started using someone else when we board our dog she has come home looking good and healthy and happy.

1
★★☆☆☆

I used them on a couple of occasions to board my dog while on vacation leaving some of her personal items form home (bedding and toys) I was told they would be put in with my dog.

I had a family member go by to check on my dog while I was on vacation and all of my dogs belongings were left outside with our name on it in a bag and never placed in with my dog.

When I confronted the owner of the kennel she said oh we have those same things here we didn't need to use yours.

My dog also lost way too much weight both times she stayed there althought they insisted she ate.

Since we started using someone else when we board our dog she has come home looking good and healthy and happy.

Pros: Nice outside setting

Cons: Lie to their customers, Don't know how to monitor and care for dogs properly

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We have boarded our two dogs at several kennels over the years and River Run is, by far, superior tothe others. They have the the most spacious areas where the dogs stay, all the dogs have their own inside and outside space, the kennel is spotless and never has an odor, the grounds are park-like and the staff is super friendly and helpful (even for us neurotic dog parents!). Our dogs always come home tired and happy!

2
★★★★★

We have boarded our two dogs at several kennels over the years and River Run is, by far, superior tothe others. They have the the most spacious areas where the dogs stay, all the dogs have their own inside and outside space, the kennel is spotless and never has an odor, the grounds are park-like and the staff is super friendly and helpful (even for us neurotic dog parents!). Our dogs always come home tired and happy!

.

We've been bringing our 2 dogs to River Run for regular grooming for 6 1/2 years and have NEVER been disappointed in all that time . . . the current groomer's expertise most definitely rivals - if not surpasses - that of those before him . . . he's certainly one of the most personable! My dogs love him and took to him without a moment's hesitation (although it's been almost 2 1/2 years now). Don't know what's up with those last 2 "opinions" . . . sour grapes or ulterior motives??? Must be. Difficult dog? Hmmmmmmm . . . what's that really mean? We also sign up for day camp now and then when we have to go away for the day - they're crazy about it and so are we. DON'T listen to the naysayers!

2
★★★★★

We've been bringing our 2 dogs to River Run for regular grooming for 6 1/2 years and have NEVER been disappointed in all that time . . . the current groomer's expertise most definitely rivals - if not surpasses - that of those before him . . . he's certainly one of the most personable! My dogs love him and took to him without a moment's hesitation (although it's been almost 2 1/2 years now). Don't know what's up with those last 2 "opinions" . . . sour grapes or ulterior motives??? Must be. Difficult dog? Hmmmmmmm . . . what's that really mean? We also sign up for day camp now and then when we have to go away for the day - they're crazy about it and so are we. DON'T listen to the naysayers!

Pros: CONSISTENTLY Great

Cons: None

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My dog was hurt while at River Run. They never called to tell me there was a problem and didn't mention anything when I picked my dog up. I have paid over $2000 in vet bills so far and they refuse to take any responsibility for the injury or help pay for the medical care. If you leave your animal here, you should know that they are understaffed, and if anything happens to your dog, they won't help and they won't pay for anything, even if they are at fault. If you love your dog, go somewhere else.

0
★☆☆☆☆

My dog was hurt while at River Run. They never called to tell me there was a problem and didn't mention anything when I picked my dog up. I have paid over $2000 in vet bills so far and they refuse to take any responsibility for the injury or help pay for the medical care. If you leave your animal here, you should know that they are understaffed, and if anything happens to your dog, they won't help and they won't pay for anything, even if they are at fault. If you love your dog, go somewhere else.

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The daycare isn't properly supervised which has resulted in my own an others dogs being injured some injuries requiring stitches and my friends dog had half his ear bitten off.

Another friend was paying $20.00 a day thinking her dogs were getting to socialize and play she then discovered they were being kept alone in kennels all day.

0
★☆☆☆☆

The daycare isn't properly supervised which has resulted in my own an others dogs being injured some injuries requiring stitches and my friends dog had half his ear bitten off.

Another friend was paying $20.00 a day thinking her dogs were getting to socialize and play she then discovered they were being kept alone in kennels all day.

Pros: Good location

Cons: Lack of proper supervision

 

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