Puritan Furniture

★★★☆☆
  • 1061 New Britain Ave

    West Hartford, CT 06110

    Map & Directions
  • 860-236-4271

About Puritan Furniture

Hours
Mon-Fri, 10am - 9pm; Sat, 10am - 6pm; Sun, 11am - 5pm

Home & Garden

Home & Garden
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Unhelpful customer service and just not a pleasant buying experience. We placed an order for Puritan's most expensive mattress set, gave a deposit and expected to have it delivered within one week. This wasn't going to happen since "the truck left early in the morning and the mattress arrived from the manufacturer shortly after. After multiple exhausting phone calls basically begging for the set to be delivered that day, they agreed to have it delivered 4 days later. They called to let us know that it would be delivered and expected a certified check or money order for the balance. Here's the second problem. Neither the sales person or the woman who completed the sales receipt let us know that this was required and we thought the balance would be placed on our credit card. This treatment and they way they conduct operations is embarassing and poor. They weren't rude but the way itn was handled was crummy. We will try Pilgrim furniture when we place an order for our living room and bedroom set. I wouldn't bother with them anymore. G-d, I hope that the bed is of good quality.

2
★★☆☆☆

Unhelpful customer service and just not a pleasant buying experience. We placed an order for Puritan's most expensive mattress set, gave a deposit and expected to have it delivered within one week. This wasn't going to happen since "the truck left early in the morning and the mattress arrived from the manufacturer shortly after. After multiple exhausting phone calls basically begging for the set to be delivered that day, they agreed to have it delivered 4 days later. They called to let us know that it would be delivered and expected a certified check or money order for the balance. Here's the second problem. Neither the sales person or the woman who completed the sales receipt let us know that this was required and we thought the balance would be placed on our credit card. This treatment and they way they conduct operations is embarassing and poor. They weren't rude but the way itn was handled was crummy. We will try Pilgrim furniture when we place an order for our living room and bedroom set. I wouldn't bother with them anymore. G-d, I hope that the bed is of good quality.

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Our furniture broke soon after delivery and the service we got was far below acceptable. Will not do business here again.

1
★☆☆☆☆

Our furniture broke soon after delivery and the service we got was far below acceptable. Will not do business here again.

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Lousy Products, Horrible Service, and Rude Customer Service.

This sums up my experience with Puritian Furniture. Do your self a favor and stay far away. The product broke within weeks of being assembled, the service when they came to the house to fix it was anything but pleasant, and the customer service the SECOND time the product broke was not only unhelpful, but rude.

This problem still is not resolved. We bought a futon and now would like to return the frame and have our money credited back to the credit card. Puritian Furniture refuses. They will give store credit only, which is useless when a customer can't trust their products quality.

1
★☆☆☆☆

Lousy Products, Horrible Service, and Rude Customer Service.

This sums up my experience with Puritian Furniture. Do your self a favor and stay far away. The product broke within weeks of being assembled, the service when they came to the house to fix it was anything but pleasant, and the customer service the SECOND time the product broke was not only unhelpful, but rude.

This problem still is not resolved. We bought a futon and now would like to return the frame and have our money credited back to the credit card. Puritian Furniture refuses. They will give store credit only, which is useless when a customer can't trust their products quality.

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i will never ever buy any thing from there again order 3 couches and 3 tables told me it would take a month try 5MONTHS and 1 tables is missing and the glass on the other its been about 7 months and hundreds of EXCUSES and the manager is never there TRUST ME DONT SHOP THERE !!! and they sent me the bill and i dont have everything i ordered

1
★☆☆☆☆

i will never ever buy any thing from there again order 3 couches and 3 tables told me it would take a month try 5MONTHS and 1 tables is missing and the glass on the other its been about 7 months and hundreds of EXCUSES and the manager is never there TRUST ME DONT SHOP THERE !!! and they sent me the bill and i dont have everything i ordered

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1 out of 1 people found this review helpful.

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Best prices around. Puritan has a huge selection of furniture to choose from. I wouldn't shop elsewhere.

5
★★★★★

Best prices around. Puritan has a huge selection of furniture to choose from. I wouldn't shop elsewhere.

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1 out of 2 people found this review helpful.

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I shopped at Puritan Furniture this evening for a new living room set and early today I had purchased a bedroom set from Puritan Juvenile in Rocky Hill. I was very pleased with the wide selection that each store had to offer. In addition to the selection the prices were extremely competitive with neighboring stores. I am very pleased with the service, selection and prices and now i understand why. Each store is family owned for over 70 years and pride themselves on keeping their customers happy.

5
★★★★★

I shopped at Puritan Furniture this evening for a new living room set and early today I had purchased a bedroom set from Puritan Juvenile in Rocky Hill. I was very pleased with the wide selection that each store had to offer. In addition to the selection the prices were extremely competitive with neighboring stores. I am very pleased with the service, selection and prices and now i understand why. Each store is family owned for over 70 years and pride themselves on keeping their customers happy.

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2 out of 3 people found this review helpful.

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If you are looking for every type of furniture under one roof, Puritan is the place to go. It can almost be overwhelming to see all of the choices. Make sure you go with some thoughts in mind so you can quickly bypass that which is not "on your list". Be prepared for shark like salespeople as they work on commission. Once you have a sales person attached to you, they tend to be very helpful and very attentative. Prices are in all ranges just like the styles. We have bought several pieces and have been happy with the quality and the price and delivery.

4
★★★★☆

If you are looking for every type of furniture under one roof, Puritan is the place to go. It can almost be overwhelming to see all of the choices. Make sure you go with some thoughts in mind so you can quickly bypass that which is not "on your list". Be prepared for shark like salespeople as they work on commission. Once you have a sales person attached to you, they tend to be very helpful and very attentative. Prices are in all ranges just like the styles. We have bought several pieces and have been happy with the quality and the price and delivery.

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2 out of 4 people found this review helpful.

 

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