Family Auto Body Inc

★★☆☆☆
41.202 -73.1907
Map and Directions to Family Garage Auto Body

203-366-5631

88 North Ave

Bridgeport, CT

06606

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About Family Auto Body Inc

Hours
Mon-Fri 9am-5pm
2.0 7
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Reviews 1 - 7 of 7.
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When my wife's car was hit by a driver who then ran off, we brought it in for repair, after receiving the insurance company's damage appraisal, because they have been their forever and have a good reputation. They were able to take it right away and helped us arrange a rental car while her car was being fixed. As it turns out, they found additional damage in the course of the repairs, more than double the original estimate. They called the adjuster directly and had it taken care of immediately, something that could have been a disaster had they not taken the time to do a thorough job.

I would recommend them highly because of their attention to detail and their efforts to get the job done right, as quickly as possible. We had no problems working with anyone there during the course of the repair work, and we were very pleased with the quality of their workmanship.

5
★★★★★

When my wife's car was hit by a driver who then ran off, we brought it in for repair, after receiving the insurance company's damage appraisal, because they have been their forever and have a good reputation. They were able to take it right away and helped us arrange a rental car while her car was being fixed. As it turns out, they found additional damage in the course of the repairs, more than double the original estimate. They called the adjuster directly and had it taken care of immediately, something that could have been a disaster had they not taken the time to do a thorough job.

I would recommend them highly because of their attention to detail and their efforts to get the job done right, as quickly as possible. We had no problems working with anyone there during the course of the repair work, and we were very pleased with the quality of their workmanship.

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This is what really happened to MsMo M.

On 1/14/11, Family Garage was dispatched at 6:30 pm to Rt. 25 & 111 (major intersection in Trumbull) for a Subaru Outback with mechanical problems.

Upon arriving - the owner of the Subaru had called AAA. AAA had not shown up for quite some time (over an hour). The Trumbull Police had to clear this major intersection.

The owner of the Subaru (MsMo M.) was verbally abusive with the Trumbull Police and out two operator. They asked to have their car towed to Danbury, however, they didn't have the funds to tow it there.

On Saturday 1/15/11, the owner and his wife were extremely verbally abusive in the office of Family Garage. He then called the Bridgeport Police Department thinking that he was right, and Family was wrong. Once the police arrived, he was told that Family had done everything according to the CT ST Towing laws.

The owner then changed his attitude and paid us in full. It seemed that the owner and his wife came to Family with the intentions of NOT paying the bill. But once they were told by the Bridgeport Police that they had to, their attitudes had changed.

Very abusive to the secretary and owner at Family Garage.

5
★★★★★

This is what really happened to MsMo M.

On 1/14/11, Family Garage was dispatched at 6:30 pm to Rt. 25 & 111 (major intersection in Trumbull) for a Subaru Outback with mechanical problems.

Upon arriving - the owner of the Subaru had called AAA. AAA had not shown up for quite some time (over an hour). The Trumbull Police had to clear this major intersection.

The owner of the Subaru (MsMo M.) was verbally abusive with the Trumbull Police and out two operator. They asked to have their car towed to Danbury, however, they didn't have the funds to tow it there.

On Saturday 1/15/11, the owner and his wife were extremely verbally abusive in the office of Family Garage. He then called the Bridgeport Police Department thinking that he was right, and Family was wrong. Once the police arrived, he was told that Family had done everything according to the CT ST Towing laws.

The owner then changed his attitude and paid us in full. It seemed that the owner and his wife came to Family with the intentions of NOT paying the bill. But once they were told by the Bridgeport Police that they had to, their attitudes had changed.

Very abusive to the secretary and owner at Family Garage.

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Just got my wife's Hyandi Tuscon back and the shop did a great job They delivered the car on time and it looks great. They were very helpful and I would strongly recommend them

4
★★★★☆

Just got my wife's Hyandi Tuscon back and the shop did a great job They delivered the car on time and it looks great. They were very helpful and I would strongly recommend them

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They deserve a big fat ZERO!!!!
This Company is unprofessional. Scott and the woman that answers the phone are very ignorant. Scott cursed at me and hung up the phone on me. After I questioned why I was being charged so much money when I called their company to confirm their rates. I was being charged for labor that did not happen. I was charged for a wait when the man drove me car right onto the flatbed without any problems. If this is how people do business they should be shut down. the people are rude. The tow truck guy pulled off while I was hanging out the door and would not let me retrieve information that had paystubs with social security numbers on them. the company should be shut down. I will boycott out front of their office no sooner than I retrieve my vehicle. You may see me on the news. I am dedicating the rest of my summer telling people not to use this company. if it was not for the police they would have no business. I would not click one star if I was not forced to by the website. These People are the worst. They act like Masters on a plantation and talk to you live a slave in their cotton fields. Their rudeness is an obvious sign of their lack of intelligence! They give a bad name to labor related firms. I would rather pay another company more money to tow my car from their location rather than have Family Garage tow my car!

1
★☆☆☆☆

They deserve a big fat ZERO!!!!
This Company is unprofessional. Scott and the woman that answers the phone are very ignorant. Scott cursed at me and hung up the phone on me. After I questioned why I was being charged so much money when I called their company to confirm their rates. I was being charged for labor that did not happen. I was charged for a wait when the man drove me car right onto the flatbed without any problems. If this is how people do business they should be shut down. the people are rude. The tow truck guy pulled off while I was hanging out the door and would not let me retrieve information that had paystubs with social security numbers on them. the company should be shut down. I will boycott out front of their office no sooner than I retrieve my vehicle. You may see me on the news. I am dedicating the rest of my summer telling people not to use this company. if it was not for the police they would have no business. I would not click one star if I was not forced to by the website. These People are the worst. They act like Masters on a plantation and talk to you live a slave in their cotton fields. Their rudeness is an obvious sign of their lack of intelligence! They give a bad name to labor related firms. I would rather pay another company more money to tow my car from their location rather than have Family Garage tow my car!

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AVOID THEM AT ALL COST! I would give them 0 stars but the rating system will not allow less than 1! The people there are the most rude and unaccommodating in the industry. They towed a vehicle of mine and not only overcharged from what they originally quoted but would not release the vehicle unless I paid more money! I had to call another towing company to bring the vehicle to where they were supposed to bring it in the first place! I would not recommend them for any service they offer. Their ethics might as well be non-existent! They are nothing more than a bunch of SCAM artists as far as I'm concerned and will never see another dime from me or anyone I know. I would rather pay for a friend's tow out of my own pocket then let Family Garage Auto Body tow one of their vehicles for free! If you are looking for a reputable towing company, do yourself a favor and look elsewhere. There are many other companies that offer great towing services at reasonable prices but Family Garage Auto Body is NOT one of them!

1
★☆☆☆☆

AVOID THEM AT ALL COST! I would give them 0 stars but the rating system will not allow less than 1! The people there are the most rude and unaccommodating in the industry. They towed a vehicle of mine and not only overcharged from what they originally quoted but would not release the vehicle unless I paid more money! I had to call another towing company to bring the vehicle to where they were supposed to bring it in the first place! I would not recommend them for any service they offer. Their ethics might as well be non-existent! They are nothing more than a bunch of SCAM artists as far as I'm concerned and will never see another dime from me or anyone I know. I would rather pay for a friend's tow out of my own pocket then let Family Garage Auto Body tow one of their vehicles for free! If you are looking for a reputable towing company, do yourself a favor and look elsewhere. There are many other companies that offer great towing services at reasonable prices but Family Garage Auto Body is NOT one of them!

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1 out of 1 people found this review helpful.

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I have used this auto body business for work done on my car after getting into some pretty serious car accidents. They do an excellent job on the painting and repairs but can be somewhat slow. They told me that my car would be ready on a certain day and when I showed up they told me it would be a few more days but to call first. After calling a few times over the next few weeks my car was finally ready. This place of business was recommended by my insurance company (Nationwide) for excellent service but I ended up leaving and thinking "why"?

PROS: Excellent Job on painting and repairs
CONS: Very Slow

3
★★★☆☆

I have used this auto body business for work done on my car after getting into some pretty serious car accidents. They do an excellent job on the painting and repairs but can be somewhat slow. They told me that my car would be ready on a certain day and when I showed up they told me it would be a few more days but to call first. After calling a few times over the next few weeks my car was finally ready. This place of business was recommended by my insurance company (Nationwide) for excellent service but I ended up leaving and thinking "why"?

PROS: Excellent Job on painting and repairs
CONS: Very Slow

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Latest reviews from Citysearch.

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AVOID THEM AT ALL COST! I would give them 0 stars but the rating system will not allow less than 1! The people there are the most rude and unaccommodating in the industry. They towed a vehicle of mine and not only overcharged from what they originally quoted but would not release the vehicle unless I paid more money! I had to call another towing company to bring the vehicle to where they were supposed to bring it in the first place! I would not recommend them for any service they offer. Their ethics might as well be non-existent! They are nothing more than a bunch of SCAM artists as far as I'm concerned and will never see another dime from me or anyone I know. I would rather pay for a friend's tow out of my own pocket then let Family Garage Auto Body tow one of their vehicles for free! If you are looking for a reputable towing company, do yourself a favor and look elsewhere. There are many other companies that offer great towing services at reasonable prices but Family Garage Auto Body is NOT one of them!

1
★☆☆☆☆

AVOID THEM AT ALL COST! I would give them 0 stars but the rating system will not allow less than 1! The people there are the most rude and unaccommodating in the industry. They towed a vehicle of mine and not only overcharged from what they originally quoted but would not release the vehicle unless I paid more money! I had to call another towing company to bring the vehicle to where they were supposed to bring it in the first place! I would not recommend them for any service they offer. Their ethics might as well be non-existent! They are nothing more than a bunch of SCAM artists as far as I'm concerned and will never see another dime from me or anyone I know. I would rather pay for a friend's tow out of my own pocket then let Family Garage Auto Body tow one of their vehicles for free! If you are looking for a reputable towing company, do yourself a favor and look elsewhere. There are many other companies that offer great towing services at reasonable prices but Family Garage Auto Body is NOT one of them!

Pros: None! Stay Away!!! Will NEVER do busisness with again!

Cons: Poor Service, Over-Charged, Uncooperative! It's one big CON!

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