Engineering Industries, Inc.

★★★★☆

About Engineering Industries, Inc.

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I gave them a woofer from a JBL speaker to be reconed. When I got it back, the cement around the dustcap looked like a 5 year old had applied it. When I questioned the tech, he replied with : "You're gonna cover it with the speaker

3
★★★★★

I gave them a woofer from a JBL speaker to be reconed. When I got it back, the cement around the dustcap looked like a 5 year old had applied it. When I questioned the tech, he replied with : "You're gonna cover it with the speaker

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These guys were great in repairing our Pioneer plasma TV in our home. The office phone was usually busy, but he repairman was great - were very satisfied with Engineering Industries and would recommend them to anyone in need of

3
★★★★★

These guys were great in repairing our Pioneer plasma TV in our home. The office phone was usually busy, but he repairman was great - were very satisfied with Engineering Industries and would recommend them to anyone in need of

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Engineering Industries was great when I had to have my Samsung LED TV repaired. They repaired it right at my business quickly and only 1 day after I initially called about the warranty. Anthony and Al were great and I had no problems.

3
★★★★★

Engineering Industries was great when I had to have my Samsung LED TV repaired. They repaired it right at my business quickly and only 1 day after I initially called about the warranty. Anthony and Al were great and I had no problems.

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I've dealt with these guys at Engineering Industries since they were over by the parkway in a very small shop. The did not do great work then on my Kenwood and Teac components. I got tired of them, excuses and hard to get in touch with so I fixed the units myself. Now because of a warranty I'm thrust back into their world. Not much has changed but the location and size of the shop. I call them, they're closed or I don't get a recording and when I get through I get the impression I"m bothering them. I want my product repaired ASAP and want to know the status weekly. They don't provide a good relation with customers. They have had my TV for over two months now. I don't have a clue as to their intentions, ability to fix it or if they really know what is wrong. I was told they ordered parts. Well the parts keep getting ordered and the TV is not getting repaired. I do not want to wait six months to a year, who would? This experience is Deja Vu and I don't feel good about the TV working properly when its finally repaired. This has not been a good experience and they have me hoping they can't fix it so I'll get a new comparable TV out of it. Good Luck dealing with them, they'll call you when its done, in a year. Oh sure the easy jobs are in and out? Just be cautious.

0
★☆☆☆☆

I've dealt with these guys at Engineering Industries since they were over by the parkway in a very small shop. The did not do great work then on my Kenwood and Teac components. I got tired of them, excuses and hard to get in touch with so I fixed the units myself. Now because of a warranty I'm thrust back into their world. Not much has changed but the location and size of the shop. I call them, they're closed or I don't get a recording and when I get through I get the impression I"m bothering them. I want my product repaired ASAP and want to know the status weekly. They don't provide a good relation with customers. They have had my TV for over two months now. I don't have a clue as to their intentions, ability to fix it or if they really know what is wrong. I was told they ordered parts. Well the parts keep getting ordered and the TV is not getting repaired. I do not want to wait six months to a year, who would? This experience is Deja Vu and I don't feel good about the TV working properly when its finally repaired. This has not been a good experience and they have me hoping they can't fix it so I'll get a new comparable TV out of it. Good Luck dealing with them, they'll call you when its done, in a year. Oh sure the easy jobs are in and out? Just be cautious.

Pros: Convenient Location

Cons: Can't get call backs or up to date info, slow turnaround.

.

Unlike some of these other people I had a great experience with these guys. One review here is complaining that the TV is gone for 4 months because they can't get the part...that isn't their problem. It also isn't their problem if it isn't the TV manufacturer's policy to replace if the part is backorderd. More like its a problem with where you bought it.

(I'm a Mechanical Engineer and a Software Enginerr by the way and very techincally literate.)
Anyway I had my 52" LNT5271F Samsung develop the dreaded "vertical line" problem. I used the Saumsung online support request, found Engineering Industries was close by and chose them. Samsung says you should get a call within 24 hours but that is just stupid. It was a Saturday. I got a call Monday from Al, which was fine, to setup the appointment for that Friday. Tony and a helper came and immediately knew that the issue was a problem with Samsung bad LCD panels. They took the TV and said that they would order the panel and let me know when the TV was ready, which would be about 2 weeks between ordering, receiving and the repair. So I called after 2 weeks, the part was arriving that monday and I had the TV back in perfect working order that same Friday. 3 weeks total which is perfectly fine as the part had to be ordered.

I am very satisfied with Engineering Industries. Both Tony and Al were easy to talk to on the phone. Tony and his helper were great in helping me get the TV off the wall mount. I don't have one complaint.

2
★★★★★

Unlike some of these other people I had a great experience with these guys. One review here is complaining that the TV is gone for 4 months because they can't get the part...that isn't their problem. It also isn't their problem if it isn't the TV manufacturer's policy to replace if the part is backorderd. More like its a problem with where you bought it.

(I'm a Mechanical Engineer and a Software Enginerr by the way and very techincally literate.)
Anyway I had my 52" LNT5271F Samsung develop the dreaded "vertical line" problem. I used the Saumsung online support request, found Engineering Industries was close by and chose them. Samsung says you should get a call within 24 hours but that is just stupid. It was a Saturday. I got a call Monday from Al, which was fine, to setup the appointment for that Friday. Tony and a helper came and immediately knew that the issue was a problem with Samsung bad LCD panels. They took the TV and said that they would order the panel and let me know when the TV was ready, which would be about 2 weeks between ordering, receiving and the repair. So I called after 2 weeks, the part was arriving that monday and I had the TV back in perfect working order that same Friday. 3 weeks total which is perfectly fine as the part had to be ordered.

I am very satisfied with Engineering Industries. Both Tony and Al were easy to talk to on the phone. Tony and his helper were great in helping me get the TV off the wall mount. I don't have one complaint.

Pros: Knowledgable staff, freindly and helpful.

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If you purchase a TV which requires warrantee service from these individuals, you are in trouble. They are only open 4 days a week. When they are open they usually keep their phone off the hook. When you reach them they get become rude and unhelpful if the conversation lasts for more than a few seconds. I was told that they hate to do warrantee work for Samsung because Samsung pays so poorly. They seem to be trying to punish customers for this situation. Each time I called to try to find out the progress of their repairs, I got a different story. If you have the misfortune of having your pricey new flat screen.self destruct on you, look for help elsewhere. If you are asked for repair advice by someone you truely detest, give them the number for Engineering Industries and tell them to ask for "Al".

0
★☆☆☆☆

If you purchase a TV which requires warrantee service from these individuals, you are in trouble. They are only open 4 days a week. When they are open they usually keep their phone off the hook. When you reach them they get become rude and unhelpful if the conversation lasts for more than a few seconds. I was told that they hate to do warrantee work for Samsung because Samsung pays so poorly. They seem to be trying to punish customers for this situation. Each time I called to try to find out the progress of their repairs, I got a different story. If you have the misfortune of having your pricey new flat screen.self destruct on you, look for help elsewhere. If you are asked for repair advice by someone you truely detest, give them the number for Engineering Industries and tell them to ask for "Al".

Pros: none

Cons: miserable human beings

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Very responsive and worked well with me to remedy the situation with a 2 year old 73" HD Mitz that had a bad light engine. Informed me of a 2 week BO and that allowed me to call Mitsubishi to complain and get the part shipped right away. EI made an appointment based on the projected delivery by UPS and repaired the TV in short order. Al very easy to deal with and Tony the repairman was not only personable but extremely competent (he only had 1 screw leftover- just kidding). Would certainly use them again. Back orders are not the repair cos. fault- call the manufacturer!!

2
★★★★★

Very responsive and worked well with me to remedy the situation with a 2 year old 73" HD Mitz that had a bad light engine. Informed me of a 2 week BO and that allowed me to call Mitsubishi to complain and get the part shipped right away. EI made an appointment based on the projected delivery by UPS and repaired the TV in short order. Al very easy to deal with and Tony the repairman was not only personable but extremely competent (he only had 1 screw leftover- just kidding). Would certainly use them again. Back orders are not the repair cos. fault- call the manufacturer!!

Pros: prompt, professional

Cons: none

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We are also having problems with Engineering Industries. They have had our TV for almost four months. It is under full warrianty. They keep saying they can't get the part from Samsung. I will be filing a complaint with the Better Business Buera tonight. I bought the TV at Best Buy. None of the three company's can help me. I understand from another repair place that they are supossed to replace the product if it can't be fixed in 30 days. All I want is my TV back. I will never deal with this company again.

0
★☆☆☆☆

We are also having problems with Engineering Industries. They have had our TV for almost four months. It is under full warrianty. They keep saying they can't get the part from Samsung. I will be filing a complaint with the Better Business Buera tonight. I bought the TV at Best Buy. None of the three company's can help me. I understand from another repair place that they are supossed to replace the product if it can't be fixed in 30 days. All I want is my TV back. I will never deal with this company again.

Pros: None

Cons: Never return calls

.

After the treatment I received by Engineering Industries I feel compelled to share my infuriating experience. In trying to schedule an in-home warranty service repair, I was treated rudely and never given the confirmation calls I was promised. The man I spoke to denied that my product was eligible for service, despite my citation of the warranty. The product manufacturer then called him to verify that my product was eligible, and when I called to confirm my appointment, the man at Engineering Industries refused to perform the repair, raised his voice with me, accused me of pestering him (though I had called only three times over the course of 11 days), and told me that my television set was "not his problem" so he didn't care. I've never encountered such discourteous, disrespectful service, and would never employ Engineering Industries for any need, no matter how dire.

0
★☆☆☆☆

After the treatment I received by Engineering Industries I feel compelled to share my infuriating experience. In trying to schedule an in-home warranty service repair, I was treated rudely and never given the confirmation calls I was promised. The man I spoke to denied that my product was eligible for service, despite my citation of the warranty. The product manufacturer then called him to verify that my product was eligible, and when I called to confirm my appointment, the man at Engineering Industries refused to perform the repair, raised his voice with me, accused me of pestering him (though I had called only three times over the course of 11 days), and told me that my television set was "not his problem" so he didn't care. I've never encountered such discourteous, disrespectful service, and would never employ Engineering Industries for any need, no matter how dire.

Cons: customer service

 

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