Lincoln Mercury Car Rental

★★☆☆☆

About Lincoln Mercury Car Rental

Categories
  • Auto Rentals

Automotive

Automotive
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1.5 2
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I used this dealer once, and only once for service on a Mercury I owned. When I got home I raised the hood and found the oil dip stick and a screw driver lying on top of the radiator.

2
★★☆☆☆

I used this dealer once, and only once for service on a Mercury I owned. When I got home I raised the hood and found the oil dip stick and a screw driver lying on top of the radiator.

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I recently purchased an automobile from Shakers (in December) and started having trouble not soon after the purchase. I am under warranty. I called the service dept and they told me to bring the vehicle in. I did so, and I was not pleased with the customer service. They told me to leave the vehicle in the front early in the am (since I had to be at work by 7) and I did so. They did not call me, so two days later, I called them. They told me that they would need the vehicle another couple of days. I informed them that I needed a loaner car since I had to get to work. They got nasty and snotty with me and I never received a car to use..5 days later, I got my vehicle back from them.

PROS: none
CONS: bad service

1
★☆☆☆☆

I recently purchased an automobile from Shakers (in December) and started having trouble not soon after the purchase. I am under warranty. I called the service dept and they told me to bring the vehicle in. I did so, and I was not pleased with the customer service. They told me to leave the vehicle in the front early in the am (since I had to be at work by 7) and I did so. They did not call me, so two days later, I called them. They told me that they would need the vehicle another couple of days. I informed them that I needed a loaner car since I had to get to work. They got nasty and snotty with me and I never received a car to use..5 days later, I got my vehicle back from them.

PROS: none
CONS: bad service

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