Preston Trading Post

★★★☆☆
  • 651 Route 165

    Preston, CT 06365

    Map & Directions
  • 860-886-1484

About Preston Trading Post

Categories
  • Wholesale Fireplace Equipment
  • Home Furniture Sales
  • Clocks
  • BBQ & Grill Sales
  • General Merchandise Stores
Details
  • Mattress Stores
  • Wood Burning Stoves
Hours
M-W 9am-6pm, Th 9am-8pm, F 9am-6pm, Sa-Su 9am-5pm (Closed Thanksgiving, Christmas, New Year's Day, Easter)
Emails
  • sales@prestontradingpost.com
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • Financing
  • MasterCard
  • Visa
Featured Products

Hearth Products

Wood stoves, pellet stoves, gas stoves, fireplace inserts, venting, accessories and fireplace equipment.

    Grills and Barbecue Systems

    Select grilling systems and smokers that are favorites with top chefs.

      Furniture Department

      Quality crafted American made dining rooms, living rooms, bedrooms, grandfather clocks, bedding, and more.
        3.1667 6
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        .

        We visited Preston Trading Post this weekend, looking for necessary parts to install a wood stove. Pipes, hearth pads, wall protection, etc. There was a group of guys all standing around looking incredibly busy chewing the fat in front of a copious amount of customer service awards. After wandering around for some time, and actually walking right through the group without being acknowledged, we asked for help. Someone actually bothered to help us. After telling him the make of the stove, he told us we needed more information about our stove before we could properly select wall and floor protection. Fair enough. He said we could find the info needed in the owner's manual. All well and good. We went home and returned with the owner's manual, and we also wrote down info regarding floor protection that was written on the back of our stove. This time, we talked to someone else. He told us there were pages missing from the manual (there isn't) and didn't care what was written on the back of the stove. He told us we could find the manual online. This being our second trip out to this place in a day, my husband asked if they had an internet connection.

        Oh yes, they have an internet connection, but our store database is on the computer and "we don't want customers using it."

        Excuse me - you think *we* want to use *your* computer??

        Listen, people. If your customer asks you if you have internet connection to look up info THAT MAY POSSIBLY MAKE YOU MONEY (hearth pads aren't cheap, people), do you know what you do?? Here is what you do: you move your customer service award-winning butt right over to that computer yourself, and you GET THE INFO. Got it? GOOD.

        We left without purchasing any more items, and we have no future plans to.

        We will not be recommending this business to anyone.

        1
        ★☆☆☆☆

        We visited Preston Trading Post this weekend, looking for necessary parts to install a wood stove. Pipes, hearth pads, wall protection, etc. There was a group of guys all standing around looking incredibly busy chewing the fat in front of a copious amount of customer service awards. After wandering around for some time, and actually walking right through the group without being acknowledged, we asked for help. Someone actually bothered to help us. After telling him the make of the stove, he told us we needed more information about our stove before we could properly select wall and floor protection. Fair enough. He said we could find the info needed in the owner's manual. All well and good. We went home and returned with the owner's manual, and we also wrote down info regarding floor protection that was written on the back of our stove. This time, we talked to someone else. He told us there were pages missing from the manual (there isn't) and didn't care what was written on the back of the stove. He told us we could find the manual online. This being our second trip out to this place in a day, my husband asked if they had an internet connection.

        Oh yes, they have an internet connection, but our store database is on the computer and "we don't want customers using it."

        Excuse me - you think *we* want to use *your* computer??

        Listen, people. If your customer asks you if you have internet connection to look up info THAT MAY POSSIBLY MAKE YOU MONEY (hearth pads aren't cheap, people), do you know what you do?? Here is what you do: you move your customer service award-winning butt right over to that computer yourself, and you GET THE INFO. Got it? GOOD.

        We left without purchasing any more items, and we have no future plans to.

        We will not be recommending this business to anyone.

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        .

        My wife and I just purchased a pellet stove from this business today. The staff answered all our questions, led us to the right model and even had installers and pellet suppliers to recommend. There was no pushy sales techniques, they took the time to make sure we were choosing the right model and even offered us an online coupon we did not know about. I was able to log into my yahoo account right there in their store and print it out. Thank you for local businesses with very competitive pricing that treat you like a person, not just a sale.

        4
        ★★★★☆

        My wife and I just purchased a pellet stove from this business today. The staff answered all our questions, led us to the right model and even had installers and pellet suppliers to recommend. There was no pushy sales techniques, they took the time to make sure we were choosing the right model and even offered us an online coupon we did not know about. I was able to log into my yahoo account right there in their store and print it out. Thank you for local businesses with very competitive pricing that treat you like a person, not just a sale.

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        .

        Not sure how everyone else on here had a positive experience. This was the second time that my dad has been there in the last year and again received no help and treated like an idiot.

        Before finishing his explanation of a project, the employee cut my dad off by rattling off a bunch of terms then finally said "yeah we don't have anything like that. You're going to have to get that custom made by someone who does sheet metal, probably cost you 600 bucks." No explanation as to why it would not work, no recommendations, just that nothing they have there would work. My dad then pointed out something that he thought would work and he was again cut off by "nope, won't work". The guy then just stood there with this pompous look on his face, as if he had put my dad in his place and that the conversation was done.

        Unless you are buying a stove, don't expect any polite and constructive help.

        1
        ★☆☆☆☆

        Not sure how everyone else on here had a positive experience. This was the second time that my dad has been there in the last year and again received no help and treated like an idiot.

        Before finishing his explanation of a project, the employee cut my dad off by rattling off a bunch of terms then finally said "yeah we don't have anything like that. You're going to have to get that custom made by someone who does sheet metal, probably cost you 600 bucks." No explanation as to why it would not work, no recommendations, just that nothing they have there would work. My dad then pointed out something that he thought would work and he was again cut off by "nope, won't work". The guy then just stood there with this pompous look on his face, as if he had put my dad in his place and that the conversation was done.

        Unless you are buying a stove, don't expect any polite and constructive help.

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        .

        Great palce to go to purchase a wood stove, they have so many to choose from, and all the necessary items to go with it

        5
        ★★★★★

        Great palce to go to purchase a wood stove, they have so many to choose from, and all the necessary items to go with it

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        .

        Preston Trading post has a great ammount of woodstoves, all differnt kinds, the prices are reasonable. They also carry many differnt parts of woodstoves, if needed to be fixed, they also have pipes and fittings.

        4
        ★★★★☆

        Preston Trading post has a great ammount of woodstoves, all differnt kinds, the prices are reasonable. They also carry many differnt parts of woodstoves, if needed to be fixed, they also have pipes and fittings.

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        .

        My parents just recently bought a wood stove from here and the people at preston trading post were wonderful to deal with. They really want you to be happy.

        4
        ★★★★☆

        My parents just recently bought a wood stove from here and the people at preston trading post were wonderful to deal with. They really want you to be happy.

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