Kennedy & Perkins Guild Optcns

★☆☆☆☆

About Kennedy & Perkins Guild Optcns

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Went to the Old Saybrook store where I was not given any lens choices, not told the price of the frame I chose and not given an itemized receipt. When I went to pick up my glasses I was told by the "man" that works there that I owed more than I actually did. He argued with me over how much of a deposit I had left--The lenses were of inferior quality and as thick as coke bottles--my eyes are NOT that bad!! This ...person then went on to insult me on a VERY personal level!!! I called the owner and at first he agreed to refund me ALL of my monies, then later recanted when I called about the partial reimbursement they gave me. He was rude and waspish on the phone--as if his bad business practices were my fault!! Very unprofessional from beginning to end. After the personal insult I received from one of his employees, and the abominable way I was talked to and treated...he should have refunded ALL of my money. Poor way to do--and keep- business.

0
★☆☆☆☆

Went to the Old Saybrook store where I was not given any lens choices, not told the price of the frame I chose and not given an itemized receipt. When I went to pick up my glasses I was told by the "man" that works there that I owed more than I actually did. He argued with me over how much of a deposit I had left--The lenses were of inferior quality and as thick as coke bottles--my eyes are NOT that bad!! This ...person then went on to insult me on a VERY personal level!!! I called the owner and at first he agreed to refund me ALL of my monies, then later recanted when I called about the partial reimbursement they gave me. He was rude and waspish on the phone--as if his bad business practices were my fault!! Very unprofessional from beginning to end. After the personal insult I received from one of his employees, and the abominable way I was talked to and treated...he should have refunded ALL of my money. Poor way to do--and keep- business.

Pros: NONE

Cons: Too many to list

 

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