Firestone Complete Auto Care Store

Beware. They told me my car had issues that did not exist. I used to go here regularly for oil changes. One time I came in and they told me my transmission was leaking. I told them this was impossible, as the car was practically new, with less than 30K miles on it. I had a reputable mechanic check it out, who said this was bogus. I filed complaints with the states attorney general's office. They were actually stupid enough to incriminate themselves in writing. Stay away. It is not even worth a one star rating.

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I came in their garage with my 2001 Audi TT Quattro and needed a new wheel bearing. The guy drove my car up in the shop and onto the lift. The guy then turned off the ignition and locked the car (I dont know why.) When he closed the door, he left the freakin keys in the car, and got the most stupidest idea to open my door with a coat hanger and a screw driver. Anyways, he got the door open, and the car inside light was not going on. I asked him why and was outraged and annoyed because when he got the car door open, he streched the weather strip and did not takes responsibility for repairing it so I had to pay $5.00 for the dumbass to put on a new one. I then found out that the battery was dead, so he told me not to worry and he charged the battery. THIS IDIOT PUT THE CHARGER CLIPS ON BACKWARDS AND FRIED THE CPU! A $5,000 DOLLAR FIX AND DID NOT ACCEPT RESPONSABILITY! I AM A VERY PISSED OFF CUSTOMER AND I WOULD NOT EVEN GIVE THEM A SINGLE STAR! THAT PLACE IS HELL FOR YOUR CAR! NEVER GO THERE!

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I think they overcharge and oversell on what services you really need. I was disappointed with them. They supposedly fixed my car and then returned it to me, but it wasn't repaired properly. I went back and told them I'd like them to check the car out and fix it so it's running properly and all they wanted to do is sell me more services. My feeling is... you took my car and said you would fix it, so fix it properly and don't give me a hassle when I come back and ask you to check why it isn't running right. I wouldn't go here again... go to a reputable mechanic that knows what they are doing.

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I have been going here for several years and have the same experiences. Courteous, decent prices with coupons, but you will get the hard sell for additional services. It's esp difficult for women as they sometimes make you feel you can't even drive the car without doing what they suggest.

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The facility is clean, the prices are good with coupons,the personell are courteous. the only problem is when you go in for a change of oil they always attempt to sell you another service.

PROS: Good prices,nice people
CONS: They oversell

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