Precision Camera Repair

I sent them my camera for repair. Weeks and weeks had past with no response from them. I called and the lady was completely rude and basically told me that I wasn't there only customer. After almost two months I got it back with the same problem I sent it to them to repair. They kept my money and said I can send my camera to them again, no thanks. I did lose my money but I have it at another shop now who said it will just be a couple of days to fix. Never again will I deal with precision camera, my dealings with them were horrible.

Posted 11/24/09 | Report Abuse

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I paid this place to fix my camera. What a mistake that was. I sent it in and at first things seemed normal. Then no camera camera back after a month. I kept calling and was told it would be returned when it was done, whenever that might be. After continuously calling and calling, the camera finally arrived back broken after them having it seven weeks, they did nothing to it. I had to yet send it in again and I was promised it would be rushed, the same delays all over again and each time they promised to have someone call me, nobody ever called. Another month passed and the camera came back with a different problem, the lens was now getting stuck and I never had that problem before. I called them immediately and I was promised that they'd fix it right and rush it back, I have no idea why I trusted them but I did. Needless to say, I never got my camera back. I waited almost a month until they could provide a tracking number which showed it got delivered to Oregon, I live in Michigan. I was now furious and called and called and I am always promised a manager will call me and that has still not happened. I spoke to someone there who claimed they made an error on the shipping but once it was returned to them it would be sent to me. I'm now eight months into this whole thing and still no camera and no calls and I lost my money on the repair to top it all off. I don't know how this place can continue to do this. I see another review way below on this page where they were also given a tracking number and their camera also went to the wrong state. From what I read, they had a similar issue as I am having and no camera back either. Very poor that places can do this to people, I would not send any camera to this place ever. I feel totally ripped off by precision camera.

Posted 11/19/09 | Report Abuse

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Terrible Experience!!!!! Can't get camera back no matter how hard you try. They treat you like you have no intelligence. Steer clear away from this place, the reviews are all right, this place is awful to get a camera repair done!

Posted 11/19/09 | Report Abuse

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Very poor service. It's a BIG LEMON. i SENT MY CAMERA FOR REPAIR (MINOLTA MAXXUM 650SI DATE AND NOTHING DONE AND THEY BROKE IT INSTEAD. WHEN THEY SEND CAMERA IT'S NO LONGER FUNCTIONAL. I TALKED TO THE MANAGER AND SHE SAID SOMEONE WILL CALL ME BACK TO FIX THE PROBLEM. THEY NEVER DID.IS THIS THE HIGHEST LEVE OF CUSTOMER SERVICE ?.

Posted 10/15/09 | Report Abuse

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Word for word I could repeat the comments from Wayne M. who posted on 9/22/09. My kodak camera, still under warranty was also not turning on. I sent the camera to precision repair and they "fixed" it and returned it. Again it never turned on for me. I had to send it back to them (this time they paid for shipping) and I received it yesterday, and it still won't turn on for me. They claim it "checks okay" and all functions normal at this time. What a croc!!!! I am out $80.00 and the camera is not even 7 months old. Kodak is going to hear from me again. Lynn M.

Posted 10/08/09 | Report Abuse

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I sent my kodak digital camera to Precision to be repaired. It was returned with a lengthy description of work they performed. The camera however functioned exactly as it did when I sent it in. They did nothing, The camera wont even power up, and Precision claims to have recalibrated many things.
But this is consistent with the "go away" treatment I initially got from Kodak. I literally spent 45 minutes on the phone with them before they would even give me a return authorization nuimber. They kept putting me on hold for no apparent reason, and tried their best to dissuade me from continuing to talk with them. I wish I had an audio copy of that call, as I believe this is what they are trained to do, They tried to say because I bought the camera on Ebay that I had to pay 80 dollars for repairs, because their policy was to not warranty anything bought on Ebay. That was a lie. They finally reneged. My purchase was covered, if you can call this coverage.

To have Precision Camera return my camera stating they did all these repairs when the camera will not even turn on, is very telling of the way both companies conduct business. Kodak cameras take great pictures. Their customer service however, is in my opinion criminal.

Posted 09/22/09 | Report Abuse

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I read these reviews before sending my Nikon Speedlight to Precision for repair and wanted to report back on my experience.

Their website provides an "instant estimate" for repair, so I knew what I was getting into before sending the speedlight to them.

When placing the order online, they send a receipt, an address label, and all the information you need to send the speedlight, including instructions on packaging. They also include a case number so that you can check the repair status online anytime you'd like. I also shipped via UPS, and asked for the free email delivery notification so I knew when the unit had arrived at Precision.

They had estimated 3 to 5 days for repair, and it took 15 business days, which if you had a shoot scheduled and needed them to honor their turnaround, you would have been in trouble. I'd figured they'd take longer than they said they would, so it wasn't a big issue.

The speedlight (which needed a new LCD screen) was repaired as requested, and they also cleaned, tested, and recalibrated the unit.

So, apart from taking longer than they'd estimated, I was pleased with Precision's work and would--based on my experience--feel comfortable recommending them to a friend.

Posted 09/01/09 | Report Abuse

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I sent my 2 month old Kodak V1073 to Precision Camera as per my Kodak Warranty Claim because my camera was turning off for no reason. I received the camera back 2 weeks later, but now there was an obvious clicking sound coming from the lens area. I immediately sent it back. They kept it for 3 weeks and returned it with a note stating that they could not duplicate the problem!? It happens when you turn the camera on, but they couldn't duplicate it? I sent it back and they immediately returned it with a letter stating that this is normal.

No, this is not normal. This problem was not there when I bought the camera. It was not there when I sent the camera the first time. It is not there with any other V1073 that I've ever tried out to duplicate this problem.

When I take videos, you can even hear the clicking on the internal mic.

I have now contacted Kodak over this issue. I hope to finally get it resolved.

If Kodak requests that you send your camera to Precision Camera, please heed the warnings you see here and request another company to do the repairs.

Posted 08/24/09 | Report Abuse

1 out of 1 people found this review helpful.

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Excellent,I went hiking, and we had to swim through a river gorge with life vests on (I did not wear any). I thought that my camera bag was water tight ( it survived a previous coastal hike around wave lashed points). Water came in and it got wet and spoiled.

We sent it for repair and thanks to precision camera , it works fine now.Thanks precision Camera repair may God who made all these wonders in just six days, continue to use and bless you.

Ramrick Ramoutar- Trinidad and Tobago West Indies.

Posted 08/17/09 | Report Abuse

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Thus far I have not been impressed with Precision repair. I have sent my canon SD 790IS to them after it had taken a fall which knocked the lens off track. They returned the camera 3 times unfixed, the fourth time Best Buy sent the camera to them with specific instructions and actually recommended a product replacement. They failed to honor the replacement and sent the camera back in working order, but with pink splotches on the LCD screen. The camera then worked for approximately 100 shots before lines started showing up on the screen and the pictures. I am going to try returning the camera one last time- we'll see how that goes :-(

Posted 08/10/09 | Report Abuse

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I have a new Nikon D5000 that was recently recalled due to a power switch problem. Nikon gave me instructions for packing and paid for the shipping via UPS to Precision Camera's address for repair. Here are my complaints: 1.) I had no notification of receipt from either Nikon or Precision camera that they had received my camera for repair. 2.) I looked at a copy of my shipping label and noticed that my apartment address was not on the label. I called Nikon to update my address (it took 3 calls with lenthy waits to finally get someone). I was told they could do nothing till a work order number was issued for my camera. I was told I would be sent a work order number via email. Neither company sent me the number. 3.) I wrote a note to Nikon support 8 working days after my camera had been received to ask for an update and to verify the return address was complete. I received an automated reply that I would get a response in 24 hours (reply took so long that I got my camera back 1 day before the response). 4.) The worst is that the box that my camera was shipped in had a big ding on it - should be okay because they told me to use at least 4 inches of high quality packing - right? I opened the box and found my expensive camera body protected on one side of the box by only the thin layer of the 1/2 cm of bubble wrap envelope they put it in. The other side of the camera had about 1 inch of an inflated plastic packing material. No invoice, no record of service, no record of inspection, basically no evidence anything positively had been done to my camera. I have 0 confidence that my investment was well made and will work for years to come. If you invest a lot of money in a product like this, especially with a company that you think has the reputation of being among the best, you would think that they would do a much better job in customer support and repair. All this shows me is arrogance, ignorance, a lack of corporate pride, a lack of pride in doing things right, and a total lack of honor. I am shocked at how many complaints I have found about Precision Camera (even at the BBB in CT/C+ rating). With approximately 50% of the complaints in the last 3 years being repair related - you would think Nikon woud find someone else. I will not invest anymore money into Nikon or any other company that uses this repair facility. To sum it up Precision Camera sucks at what they do. I am surprised they are still in business.

Posted 08/05/09 | Report Abuse

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I have a very similar experience as another person has listed, unfortunately. I shipped a broken Kodak camera to Precision for warranty repair after the screen appeared cracked after a brief usage. After not hearing anything for a couple months, I inquired about it. They said it was shipped back to me. I said I never received it. They sent me a UPS tracking number and the address is in Fort Myers, Florda where it was shipped to. This is great except that I live in San Diego. I told them they shipped it to the wrong address, they responded that they'll ask the person they shipped it to to return it...good luck !!
I said this is unacceptable that I've been without the camera for several months now and if they cannot return it then a new camera should be sent to me.

I'm furious with the abysmal service and am investigating how to proceed - does anybody have any advice. It looks like a common mishap with this outfit.

Posted 07/26/09 | Report Abuse

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I shipped my daughters broken Kodak camera to Precisoon for warranty repair. She received it as a gift and it never worked. I shipped it to them in April. After not hearing anything for a couple months, I inquired about it. Now it is July. They said it was shipped back to me in May. I said I never received it. They sent me a UPS tracking number and the address in Georgia where it was shipped to. This is great except that I live in New York. I told them they shipped it to thwe wrong address, they responded with the same UPS tracking number. Maybe they expect me to go to Georgia and get it, I dont know.

Posted 07/25/09 | Report Abuse

1 out of 1 people found this review helpful.

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I bought a new camera from Staples. I did not by the extra warranty so when it did not work right we took it back. We were busy and the 14 day anything is OK warranty ran out. So Kodak said send it to Precision Camera it is under Kodak warranty. Wow. Precision did everything they said they would. They updated me with progress and we received the camera quickly. They respond to emails and answered questions and explained everything. I live in California and I know there are repair services available here, but I would always use and recommend Precision Camera. Stanfield Janek

Posted 03/25/09 | Report Abuse

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Just like to let you know that I was totally happy with the service from Precision , my Contract was in question and they went ahead and repaired my camera in a very short period of time and it looks and works like new.I would recommend their services to anyone, and I will be writing Sony to let them know just how great their service and res ponce time was.The total repair took about 2 weeks, and the problem was caused by me along with a minor defect in the camera memory card slot,Do not remove the card if not needed down load your data VIA cable to your computer.My Many Thanks to Precision

Posted 03/16/09 | Report Abuse

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I recently bought the Sony Cybershot DSC-H50 and year ago and the flash stopped firing. I sent it back it to Precision Camera which was covered with the warranty and I got the camera back within a week and the camera worked fine for the first day and started doing the same thing. They told me to sent it back, which I did.. This time it look around a week and a half to get back and they finally fixed it right! I had the camera for around a month and a half and the flash has been working awesome.

However, when I got the camera back it was missing the lens cap and I so I emailed them they sent one back, it was the wrong one. I emailed them again and gave them some information about the camera, tag number, s number, brand/model and they even said they made a honest mistake and sent me the correct one which only took about a day or so to get.

They really did a good job about fixing the camera and getting it back in time. I was very happy the next time I got it cause the camera worked like it was brand new, the battery was even fully charged!

Posted 03/08/09 | Report Abuse

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I would just like to preface this with the fact that I have never written a review before but was so impressed by Precision Camera & Video Repair's service, I wanted to thank them somehow--I thought this would be an effective way.

My camera gave out two weeks before my departure to Guatemala. Thinking there was no way to get it fixed in time, I accepted the fact that I was going to have to rely on my friends to capture the memories of my vacation. I decided to send my camera to get fixed to at least have it upon my return.

I called Precision Camera & Video Repair to ask them to send me a mailing label. Shortly after, Sheila, the program manager, contacted me to confirm some information and asked if I would prefer her to just e-mail me the label to speed things up. I quickly agreed and mentioned how disappointed I was that I probably wouldn't have my camera in time for my vacation. From that moment on, Sheila worked closely with me - e-mailing me constant updates - to make sure I got it back as quickly as possible. I sent it in February 25th and got it back today, March 3rd--less than a week! And my camera is like new now--I couldn't be happier. Thank you Sheila and Precision Camera & Video Repair!

Posted 03/03/09 | Report Abuse

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I bought a Nikon camera from Target with the service plan. I was glad for the when it started messing up, but like most warranty repairs/claims I expected to not see my precious oh so important camera for at least 6 weeks. Precision camera over nighted my shipping labels and I got my repaired camera back less than 2 weeks after the day I filed my claim. And it works better now than when it did when I purchased it. It used to have an awful delay, but now I get the shots I am trying to get. And just in time for my daughter's first gymnastic award ceremony.

Posted 02/25/09 | Report Abuse

1 out of 1 people found this review helpful.

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Recently I purchased a Nikon digital camera from Best Buy. I took my camera to my local Best Buy store and they said they would send it to their repair center (Precision Camera in Enfield, CT). I received the camera back in 9 days which blew me away! It came back working perfect and cleaner than when I sent it in. Last time I bought a camera it was from a small camera shop and it took over 42 days to get my camera back. I will buy my cameras from Best Buy from now on because of my service experience.

Posted 02/19/09 | Report Abuse

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Precision has taken back our cameras. We are shipping them back . I am pleased for the time being they have agreed to stand behind their work. I will repost the results once we receive the cameras back from Precision.

Posted 02/18/09 | Report Abuse

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After dropping my Sony A-100 digital SLR and ripping the mounting bracket out of the camera I was afraid it couldn't be repaired. Precision Camera Repair not only repaired it but they also cleaned the CCD re-calibrated and realigned it and checked all functions and systems. It works like a new camera and I am so happy. Thank you Precision Camera Repair.

Posted 02/16/09 | Report Abuse

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After a bit of discussion, PC replaced a camera I had returned to them for repair but somehow lost. The new camera had a few issues, the most notable was a very slow shot-to-shot time (about 4 times slower than factory spec) Returned the camera again, they kept it less than 24 hrs and sent it back to me - no repairs done. I contacted Kodak and Kodak sent me a letter authorizing the return for replacement of my camera. Sent it back again to PC, they ignored and lost the replacement instructions from Kodak. Sent PC a second copy of the letter which they acknowledged but lost again. Sent a third copy and called Kodak again. It took a while but Kodak called, then emailed Precision Camera telling them to replace my camera. Sent my original camera to PC in mid Jan. It is now mid March. Kodak said I should have my new camera in 1 to 2 weeks. i have my fingers crossed. I don't know how I would have ever got PC to resolve this issue without the help of Kodak - KODAK KNOWS HOW TO TAKE CARE OF A CUSTOMER. Precision Camera needs fix some big service problems, the first of which is to provide an escalation process for times when customer service does not know how to solve a problem.

Posted 02/04/09 | Report Abuse

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I shipped my Canon G2 to Precision Camera for a repair of bent pins in the memory card slot. It was received on 12/1/08 by Precision Camera. It reportedly came out of repair on 12/17/08 according to their web site, and shipped. Plenty of time to have it for Christmas -- I hoped.

The camera did not show up. When I called Customer Service in early January and asked how this could have happened, the rep said they would find it and get back to me. I heard nothing. When I called again, it turned out Precision Camera had shipped my camera to a random store by mistake. The store contacted Precision Camera, otherwise they would have had no idea where it went, and they said so themselves! The service rep said, quote, there was "no way they could track all those shipments"!

I finally received the camera on 1/24/09. It appears to have been repaired, but I cannot verify as it is missing the memory card I shipped with it. Precision Camera says they will track down the card or replace it. We will see how long this takes to happen.

Not happy.

Posted 01/24/09 | Report Abuse

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Look elsewhere to have your camera repaired. I was forced by Sony to use them for two repairs. On the first repair, the camera was "fixed" and sent back in a short amount of time, but the camera stopped working after only 2 days with the exact same problem I sent it in with.

On the second repair, they lost my battery, and they miscommunicated with Sony and sent back the camera unrepaired, then had to send it back to them again.

They are very unresponsive to e-mails and phone calls, and I spent an inordinate amount of time on hold.

Go elsewhere.

Posted 12/31/08 | Report Abuse

2 out of 4 people found this review helpful.

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My Sony Cybershot died about a year ago, and at the time I toyed around with the idea of getting it fixed. I heard that fixing digital cameras was usually more expensive than it is to get a new one, so that's what I did - got a new one. Then one day I'm going through my closet and I see this old camera in the bag and all of the components and I think "What a waste". I didn't really want to just throw it away, and somehow the $5 I would have gotten on ebay just seemed insulting. This led me to Precison Camera.

I read reviews on this site that were less than stellar, but I decided to give it a try anyway. I shipped off my camera and hoped for the best. It wasn't long before I got a letter saying that they were shipping my camera to Sony for a new part and that they (Sony) would be finishing the repairs. The camera got shipped back to me with everything I sent and in working order.

I can't vouch for anyone else's experience, but my camera came back in working order with no scratches or damage. I was charged up front, and wasn't asked to pay more. I didn't have to wait too long, or call anyone's customer service. Actually, there is no reason for me not to give Precision Camera 5 stars. They did me right.

Posted 12/21/08 | Report Abuse

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I sent me camcorder in for repair and these guys took my larger battery and returned it with a battery less than 1/2 the size in terms of recording time...Lost a $99 battery and was sent back a $29 battery...WTF?

I'm trying to work with to get back a replacement but even this will take 3 weeks....I just don't get it

Posted 11/02/08 | Report Abuse

2 out of 2 people found this review helpful.

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I am doing a collection of statements about poor quality service done by Precision Camera. Please contact me by email if you would like to cooperate.
(Written evidence even better, such as job numbers, policy numbers, the more the better)

Email cypress900@yahoo.com

Posted 10/13/08 | Report Abuse

2 out of 3 people found this review helpful.

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The LCD screen on my Sony DSC W100 was accidently cracked while I was carrying it in my jacket pocket. Precision Camera offered the best price to repair it. After two weeks I had my camera back and it is actually better than it was new. They updated the firmware and cleaned up some troublesome contacts. I am very pleased with their work and would recommend them highly.

Posted 09/23/08 | Report Abuse

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My wife and I have an almost four year old digital camera. Recently it started producing images with one pixel wide green lines displayed horizontally through the image. We luckily had about a month left on our 4 year Best Buy warranty so we brought the camera in for service. Best Buy sent it to Precision Camera to be repaired. A week passed and Precision Camera called to state the camera had physical damage and will not be covered under warranty. The cost will be $105.45 to repair a broken lens assembly.

I have two problems with that. First, the physical damage they are referring to is a dent as they called it near the side of the lens assembly. I agree there is accidental damage there, although a small ding would be a more appropriate description. Regardless, the dent has been there since a few weeks after we purchased the camera almost 4 years ago. The camera has successfully been in for service, and successfully serviced, twice with the same dent. It is not new damage, and the dent certainly has nothing to do with the problem we are currently having.

Second, their diagnosis is that the lens assembly is broken. The past two service trips were to fix a twice broken lens assembly. In both of those instances the camera lens would not retract back into the camera body and the pictures were blurry because the lens was not the proper distance from the sensor to focus. That is not the problem we are having at this time. The camera is recording one pixel wide green lines displayed horizontally onto the image. I'll admit that I am not a camera technician, but that sounds like the sensor problem to me, or possibly a power problem (sensor not getting enough juice to work correctly). One pixel wide lines through the image does NOT sound like a lens problem, I can not conceive a situation where a misaligned piece of glass or plastic would cause green lines to appear one pixel wide through the image. Even if you were to completely remove the lens assembly from the camera, it would still take pictures; they would just be very blurry and overexposed. However, they would not have one pixel wide green lines. My non-technician assumption is that their technician saw a dent near the side of the lens assembly and then refused to look any further. Again, the dent had nothing to do with our problem and has been there for almost four years.

Precision Camera in my opinion blew the diagnosis, and also went out of their way to find a reason not to fix the camera. I spoke with Evelyn, Stacie, and supervisor Miles regarding my case number 2096687. To their credit, all phone conversations were cordial by both parties. Miles was unable to find any previous records for the camera and claimed that it had not been repaired prior to this. Miles said they are the only service center used by Best Buy for camera repairs. I contacted Best Buy and they confirmed the only place cameras are sent for repair is Precision Camera. Best Buy was easily able to find paperwork for the first two trips to the service center, but explained that their hands were tied in regards to the current repair; the decision was singularly in the hands of Precision Camera. To Best Buys credit, they explained that they have had similar problems in the past and offered us a $50 credit towards a new camera in retribution. We decided to have the camera sent back un-repaired and we accepted the $50 credit for a new camera.

Best Buys overall performance was acceptable. They did make attempts to correct a situation that I was not pleased with. Best Buy agents and supervisors were very friendly. Precision Cameras overall performance was terrible. They were cordial and professional on the phone, but a bad diagnosis, excuse to not repair it, and claim that the camera had not previously been repaired left a very sour taste in my mouth.

Yes, it was an old camera, and yes it had a small dent near the lens assembly. But it was under warranty and in my opinion should have been repaired.

Posted 08/20/08 | Report Abuse

1 out of 1 people found this review helpful.

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i sent the camera in, was told i needed a P number from the manufacturer, so i got it done, then the nifty camera status page online said, in repair, then days later it informed me, lack of payment, well i paid when i got the p number from Kodak for them, so i called and reminded them of the existing prepayment, and i checked the status repair at precision camera's website, it now says, unit held up because of entitlement issues. they have had the camera 8 days now, it has been paid for for almost a week, and i am afraid i am in the middle of a long nightmare.

my vacation is coming and going starting this week. No camera, and it could have been done.

please be cautious. i am suggesting to Kodak to never work with this company.

Posted 08/19/08 | Report Abuse

2 out of 2 people found this review helpful.

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After talking to the customer service on the phone, I found out that they charge a flat rate of $375 for my camera which I pay even if the repair cost only $125. Strange way of doing business - I'm sending my camera directly to Nikon. They have the same turn around time estimate, and they were nice on the phone. I live very close to Precision, but will send it out of state to avoid possible problems.

Posted 07/21/08 | Report Abuse

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Precision Camera left my Cybershot DSC-T20 with focus problems that weren't there before and refused to rectify it, leaving it useless for general purposes. They maintain it was returned in perfect condition after fixing a shake, but test photos moments after UPS dropped it off (tracking/timestamped) already showed inability to focus on anything over 4ft away, even despite a 2nd troubleshooting with Sony Warranty Cust Svc. I hadn't noticed right away on the tiny lcd screen, and I never thought those first pics out of the box would become so critical later on. However, despite these Precision Camera refused to take any responsibility- they said it had been out of their hands too long (received back from them 4/30/08 and my final appeal ever since returning from vacation was 6/16/08) despite their 90 day work warranty. They DID do an awesome job at getting it back to me in time for my vacation, but what complicated things was that I sustained small scratches at the end of my vacation that they deemed "impact damage" (but barely visible and only cosmetic- see all before/after/scratches pics at dropshots. c o m / museandfury)- and though I do understand there are policies that void the warranty because of this, Sony is not responsible for damage due to the workmanship of others- even authorized warranty centers like Precision Camera.

My point is that my camera would be functioning perfectly with its few cosmetic scratches if Precision Camera had sent it back to me in working condition the first time, without that new focus problem. They shouldn't demand payment (about the same as buying the camera new) before they agree to fix their own mistake, which left their customer's camera essentially useless. I'm not rich enough to just whip out money for another camera, and certainly not anyone important to make them think twice about this, but the principles they had on this situation were deplorable. Despite this, I wouldn't hesitate to say that for most they're an excellent company- as experiences by many others and myself for the first job would attest to. But if you don't have the money, principle alone may not be motivation enough for Precision Camera to do the right thing if something goes wrong.

Posted 06/19/08 | Report Abuse

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I cracked my LCD screen a year ago on my camera. I finally decided to get it fixed because I loved my camera so much. I mailed it in and got it back within 2-3 weeks. I was so excited, it was like getting a new camera. The prompt repair made it all worth while.

Thanks Precision Camera!
You guys rock!!!

Posted 06/19/08 | Report Abuse

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I had my Nikon 5700 a camera that I always wanted for 2 whole days when I managed to render it useless. A friend recommended Precision Camera - as is only natural I was apprehensive.I can't say enough about the ease of business and the level of professionalism. I had my camera back in about a week - and much to my amazement not only was it working but it literally worked better than it did when I purchased it. I was even able to track the process of my repair online. So - thank you. If I ever need assistance again Ill be sure to use Precision Camera- and in the meantime - Ill be recommeding all of my associates friends and relatives

Posted 06/11/08 | Report Abuse

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I sent in my Sony DCR-VX2100 for repair last month after having discovered severe, blocky distortion in my footage that had never presented itself before (it ruined the shoot, incidentally). Went through Sony's online repair forms, paid the $249 repair fee, and got sent through to Precision Camera. Initially, I was pleased with the "Status Meter" that they have for jobs on their website.

Then I got the camera back. Giddy to have have my baby back, I tested it out immediately...and the problem was still very clearly there. So, called Precision and had it sent back again.

Then I got the camera back AGAIN. The service ticket claimed that everything checked out and they were unable to replicate the problem. Never mind the fact that upon removing the camera from the shipping box and popping a battery and a brand new tape in, the problem STILL clearly existed - anyone that had put a tape in and recorded for a few minutes could have seen it. Call Precision again. Shipping it back - this time, it's going to their head technician - and I include an AVI file showing the distortion, clear as day and a letter stating the specific problem AGAIN and to contact me with any concerns or questions. Finally, I asked politely for a refund if it shows up unfixed again.

Just got the camera back today. No phone calls from Precision before this. No contact outside of the "We got your camera" e-mail from a bot. And definitely no refund...which is interesting, because THE PROBLEM STILL EXISTS. Again, popped in a new blank tape and in a few minutes of video, the problem is clearly evident and most definitely replicated.

Called Precision again and didn't really get anywhere (the tech had left for the day and frankly, I'm tired of the runaround here). After an hour on the phone with Sony, it's (sadly) going back to Precision Camera a FOURTH TIME in the past month. If they can't fix it this time, they told me I'm to be issued a new camera. If they miraculously CAN fix it this time, I'm left to question why they couldn't do it during the THREE PREVIOUS REPAIR REQUESTS. Unbelievable.

Posted 06/09/08 | Report Abuse

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I sent my month-old Sony dcr sr220 to Precision for repair with a warranty work order and receipt on May 18. Over a week went by and I got no phone calls, nor emails.So I called them. The girl who answered was rude and unhelpful and has NO business dealing with the public.Though they had all of my information, they claim the paperwork was missing. I then sent ANOTHER copy of the work order and receipt. A few days went by, so I checked their online status page.There was a message that said 'payment due, call us'So, I called.The first 'story' they gave was that they didn't receive the receipt.When I named the person I spoke with, they then said "Oh yeah, we DID get it, but it is NOT acceptable as proof of purchase for warranty coverage. They then asked for me to send it AGAIN. (huh?)Bear in mind the work order was generated by Sony, who knew that it was a warranty repair AND the receipt I sent them was from Dell, and stated "This is your receipt" and "Certified online document". (I made the purchase online).THEY WERE TRYING TO SCAM ME OUT OF MONEY ON A BRAND NEW CAMERA COVERED UNDER WARRANTY.I ORDERED them to immediately ship it back to me at their expense.It is on it's way, though I am concerned about the condition in which it will arrive.I filed a complaint with Sony customer relations, we'll see what good that does.(Sony also gave me another work order for another authorized repair center)My advice: Stay away, FAR AWAY, form Precision Camera.

Posted 05/31/08 | Report Abuse

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Just like J.A., same deal....I sent in my Sony DVD TWICE in nine months because the disk door did not operate and they came back with a repair estimate 1 1/2 times what the camera was worth new!! When I questioned them they said there was "impact" damage (without damage to the outside of the case, then the motor was broken, then the DVD drive was broken...but not in the original estimate!!

I paid $350 for a four year warranty...what a joke...they are crooks of the worse kind!!

Posted 05/06/08 | Report Abuse

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I sent in my Kodak top of the line p880 for a switch problem after only 7 months of light use. I sent it in mint condition. I got it back with a jammed zooming mechanism, autofocus malfunctioning and
repair scratches all over the grip, not to mention the techs fingerprints and smudge marks on the lens. When I called to report it the customer service rep said that it came in poor condition(A COMPLETE LIE)!! fortunatly a took a pic of the camera before it went in, when I offered to e-mail the pic she changed her tune and immediatley offered to repair it and pay for shipping.Even after I get the camera back I will now be forced to live with a hacked up repair job. AVOID AVOID AVOID

Posted 05/01/08 | Report Abuse

1 out of 1 people found this review helpful.

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My Sony digital camera's LCD stopped functioning - I could take pictures but could not view them. It was still under warranty so I sent it to Precision Camera with the "nothing ventured, nothing gained" theory in mind - was sure that I would get an email or letter back stating that it was not repairable or that there would be a large charge. No, instead, it was returned to me repaired without a charge and it works flawlessly. The turn-around time was amazing - about a week from the time I mailed it in. I'm one very happy camper!

Posted 01/18/08 | Report Abuse

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I have a cybershot camera from sony that a few pixels in the lcd stopped working still under warranty. I called sony support and explained my problem with them, The tech then told me it was covered under the warranty and to ship it to Precision Repair and it'll be repaired. Alright, so i shipped it out the next day all nice and packaged safe total to ship was about 10$. I await for a phone call from them but nothing for about a week so i decided to check on the website tracking , On this tracker it told me payment was due to call so i did. The first lady i spoke with after being on hold for 20 or so mins told me she'll request a picture and call me back. Another week goes by so i decide to call them back, This time this lady told me it was being worked on to call back 5-10 days. So i wait... Call back after 10days and they told me i had to pay almost 500$ to repair this . I called sony support again and then this time around sony told me LCD screens isnt in their warranty cover. I asked why didnt the first tech tell me this insted of making me waste 10$ and a month of my time?. I asked to speak to someone higher up than her and guess what? You cant speak to anyone but the tech supports , They gave me an address i could write to a committee to get higher up than them. So i recieve my damage camera back from precision today with a letter saying that they couldnt repair it due to the LCD and it was beyond repair. Cant replace a lcd screen i see.. Weird . Now after turning my camera back on the WHOLE screen now is broken before i sent it to them it was just a few pixels. Bad Company Beware!

Posted 12/19/07 | Report Abuse

2 out of 2 people found this review helpful.

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I purchased a very expensive camera through Best Buy and they sent it to Precision for repair. My camera was shipped to them over 10 days ago and I had yet to hear from them so I called Best Buy. They told me it would cost $269.00 for the repair, but did not know what was wrong with it. I still haven't heard from Precision, but I went to the website and tried to enter all different kinds of problems for my camera and it always came back with the same price!!! I know parts and labor can't be exactly the same for every possible problem!!! I have been on hold with Precision for 23 minutes and counting ... Also, if you notice all the good reviews are for cameras that are new and would most likely be under the manufacturer's warranty and that is probably why they do a good job for those cameras. After 26 minutes my call was answered. They claim that Nikon sets the price for the repair even though Nikon receives nothing from the repair and when I spoke with Nikon they said they have their own service department and I could get a free estimate rather than paying $34.95 for Precision. Also, if there is a set price for every repair then why is it that I have to get an estimate??? That doesn't seem right!!!

Posted 12/19/07 | Report Abuse

1 out of 1 people found this review helpful.

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I was so skeptical when I sent my camera to Precision Camera. It was a website that I found on Google so I had no idea what to expect. To my surprise they got my camera within 2 days and started working on it immediately. I had total access to what was being done to my camera from the moment it was received to it's return back to my house. Other places told me it would take at least 3 weeks just for it to get to their company but with Precision Camera I had my camera back in my possession in about a week and a half. Not to mention it looked perfectly brand new. The staff at this company were very courteous and responsive with any questions that I had...They're totally the best in Camera Repair

Posted 11/12/07 | Report Abuse

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My new Sony Digital camera stop working would not record files after two
weeks. Sony sent me to Precision Camera.

The camera was received, repaired, shipped and returned to me in 6 days.
That includes shipping. Not only did Precision Camera status lookup
website keep me informed and gave me peace of mind, it is visually
attractive. On top of that, the camera was repaired and works. The
shipping invoice detailed the repairs. I was pleased with the repair.

Posted 11/10/07 | Report Abuse

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When I received the box from Precision that I had to send my camera back in - I was extremely hesitant. I felt like I had no "control" over the package once I dropped it off at UPS. However, much, MUCH to my great delight, not only could I track the "progress" of my repair BUT they have such a GREAT system that all I had to do was type in my telephone number and I could see when my Sony Cybershot DSC 717 got to Precision, when it was being worked on, and when it was being shipped back to me. Their customer service is excellent and I wasn't put through the proverbial third degree in order to get service. I was so impressed with not only the turnaround but with the system they have for getting the camera from my house to them and back. From the time I sent it to Precision to the time I did get it back was just one week. AND - it's working just fine which is the best thing of all. These folks are AWESOME!!!!

Posted 11/05/07 | Report Abuse

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I have used Precision Camera Repair twice for my Sony Digital Camera and on both occasions, I have been extremely satisfied. In every facet - customer service, quality and speed of repair, ease of shipping and return - Precision Camera is flawless. The price was great too! My experience with Precision Camera has been without a doubt, my best overall with a repair company. Keep up the good work - I would recommend Precision Camera to anyone!

Posted 10/15/07 | Report Abuse

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I heard about precision camera through the Kodak site. I had problems with my digital camera, and Precision Camera was the "go to" place. I was concerned about shipping my camera to some unknown entity...When I called the first time, it wasn't there! The person I spoke to did some searching, and promptly told me it was on its way...Just a couple of days later, I also received a call from Kim, announcing it was there, and they were working on it. Just 5 days or so after I received a call from Kim ( I was going to call on 7th day to check on it, as they say 7-10 days), I received the camera ready to go, and in perfect condition! Needless to say, very happy with the service & attention to the customer...Thank YOU!

Posted 10/10/07 | Report Abuse

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I had my video camera sent to these guys through Best Buy for repair. I was given an estimate on fixing it. When I called to give them the ok, they had already sent it back to Best Buy. I was told this was no problem, just have Best Buy send it back to them. Now when I called to check on the status, I am being told it is unrepairable, even though they have already told me what is broken and how much it is to be fixed. The camera was still under warranty when I sent it, I just had to pay for labor. Now my warranty is over. The two people I spoke with were very rude. Never once did they give me a phone call. I received one letter with the repair estimate. HORRIBLE, HORRIBLE CUSTOMER SERVICE!

Posted 09/18/07 | Report Abuse

2 out of 2 people found this review helpful.

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I had an excellent - quick - repair service experience with Precision Camera.

I mailed my DSLR to Precision via the USPS on the Wednesday morning before Labor Day. The package got there Friday morning two days later. Using the online Repair Status Lookup feature, I learned that the camera was in repair on Friday and out of repair - and in Shipped status on Saturday. The repair process exceeded my expectations and hopes!

Precision Camera was very Customer focused and easy to work with. I will highly recommend Precision Camera to all of my friends.

(When I mailed the camera I had a concern that Precision would do nothing until after the holiday weekend. This turned out to be not an issue.)

Posted 09/14/07 | Report Abuse

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Extremely satisfied with Precision Camera's quality of repair and service! Had a problem with my camera and, after contacting the manufacturer, was instructed to send it to Precision for repair. It was repaired and returned within just a few days! I was truly impressed with the speed of repair and return, as well as, the follow-up communications from customer service. They really care about true "customer service", and I'll be happy to use them or recommend them any time we need the services of true camera professionals.

John Mix

Posted 09/09/07 | Report Abuse

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My Sony DSW-70 needed repair so I contacted Sony. They sent me all necessary information which included whether or not my camera was under warranty. It was fortunately. I forwarded it to their repair people-Precision Camera repair. They received and fixed and sent back the camera in a single day. Now, THAT I call service. I really liked the way I could track my camera too. Good website.

Sherry
Port Charlotte, FL

Posted 09/07/07 | Report Abuse

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