Men's Wearhouse

★☆☆☆☆
  • 95 Buckland Road

    South Windsor, CT 06074

    Map & Directions
  • 860-644-5197

About Men's Wearhouse

Categories
  • Men's Clothing
  • Clothing Stores
  • Tuxedos
  • Clothing Accessories Stores
  • Custom Suits
  • Custom Men's Clothing
  • Custom Shirts
  • Tailors & Alterations
  • Jeans
  • Boy's Clothing
Details
  • Shop Online
  • Alterations
  • Tuxedos
  • Wedding Supplies
Hours
M-Sa 10am-9pm, Su 10am-6pm
1.0 1
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I purchased two suits and two shirts from the Men's Wearhouse. They had to order one of my shirts because it was out of stock. My consultant Mr. Gittens who initially seemed apt, forgot again and again to ever order my shirt. After two months of continually calling asking about the shirt, and continually being promised it was being ordered, I was frustrated and told them I wanted a refund. They told me to come in and see the manager and get my refund. I made the one hour commute to the store only to be treated discourteously and disrespectfully by the manager,Mr. Baehr, who not only refused to listen to the situation after admitting he had never heard about it but challenged me to call the corporate office to complain. I have left three complaints with the corporate office and received not even a single response. Clearly the mens wearhouse guarantee is not something they stand by.

As for my suits, After investing a substantial amount of money in them and paying nearly 80 dollars for alterations, their "master tailors" lengthened my sleeves to the base of my thumbs and I could easily fit two pillows between my jacket and shirt. I struggled to find someone to tell I didn't like the fit and was told "too bad or have it redone."

Overall, I was not remotely satisfied with my experience with the Men's Wearhouse. After some research it seems my experience was not by any means unique. I cannot say how highly I recommend avoiding this store.

0
★☆☆☆☆

I purchased two suits and two shirts from the Men's Wearhouse. They had to order one of my shirts because it was out of stock. My consultant Mr. Gittens who initially seemed apt, forgot again and again to ever order my shirt. After two months of continually calling asking about the shirt, and continually being promised it was being ordered, I was frustrated and told them I wanted a refund. They told me to come in and see the manager and get my refund. I made the one hour commute to the store only to be treated discourteously and disrespectfully by the manager,Mr. Baehr, who not only refused to listen to the situation after admitting he had never heard about it but challenged me to call the corporate office to complain. I have left three complaints with the corporate office and received not even a single response. Clearly the mens wearhouse guarantee is not something they stand by.

As for my suits, After investing a substantial amount of money in them and paying nearly 80 dollars for alterations, their "master tailors" lengthened my sleeves to the base of my thumbs and I could easily fit two pillows between my jacket and shirt. I struggled to find someone to tell I didn't like the fit and was told "too bad or have it redone."

Overall, I was not remotely satisfied with my experience with the Men's Wearhouse. After some research it seems my experience was not by any means unique. I cannot say how highly I recommend avoiding this store.

Pros: Entire experience was terrible

Cons: Suits poorly tailored, customer service attrocious

Message from Men's Wearhouse

For more than 40 years, Men's Wearhouse has been supplying men with high-quality, affordable clothing, including designer suits, dress shirts, sport coats, tuxedo rentals, Big & Tall apparel and office casual looks. Our custom suiting invites you to design your own look from more than 300 luxurious Italian fabrics, with your choice of details, including lining, working sleeve buttons, and a ticket pocket. We offer custom tailoring and wardrobe consulting to help you love how you look!



History

Men's Wearhouse has been offering quality and personalized service since 1973. For more than 40 years, we’ve focused on customer service and customer satisfaction. Our wardrobe consultants pride themselves on going beyond each customer's initial request to make sure you’re truly satisfied with your shopping experience.



What Suits You

More than just a suit store, Men's Wearhouse carries the latest styles and top brands, including AWEARNESS Kenneth Cole, Calvin Klein, Lauren by Ralph Lauren, Lucky Jeans, Joseph Abboud, Buffalo David Bitton and more. When you visit Men's Wearhouse, you’ll find everything you need for your wardrobe, from casual clothes to formal looks.

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