Connecticut School-Dog Groom

★★★★☆

About Connecticut School-Dog Groom

Categories
  • Pet Grooming

Pets & Animals

Pets & Animals
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We have been taking our two poodles to The Connecticut School of Dog Grooming for some time. Last week, my husband received a message asking him to pick up our dogs because someone had to go to the hospital. After picking up our dogs, who were only half groomed, my husband and I noticed a huge cut on one of our poodle's neck. The cut was about four inches long and bleeding. We had to take our dog to the vet, get meds, and worry about her injury. Both my husband and myself tried to call and speak with Jenny or Jason to find out what happened, but the only response we received was to stop calling and to not ever bring our dogs back.
In fact, one of my calls resulted with Ida supposedly putting me on hold but didn't and I heard the entire conversation with Jenny. Jenny told Ida to lie and to tell me she wasn't in, she refused to take the call and to let us know what had happened to our poodle.
Her behavior was very unprofessional and disrespectful. If there was a problem, be an adult and deal with us directly. Apologize for tthe injury and ask if any of the costs could be reimbursed. Instead, we got only unanswered phone calls, and lies. This is no way to run a serious and responsible business.
Jenny's rude behavior does not show any concern for the dogs she or her students groom. I would say that if you care about your pets go find another groomer who cares about animals and cares about doing the correct thing.
I'm a public school teacher and can't imagine setting such an unprofessional and uncaring attitude for my students. Additionally, I checked with BBB of North Haven, and this business has an F rating, currently there are six complaints, seven with ours.
Highly disturbed and unhappy customer,
Debra

1
★☆☆☆☆

We have been taking our two poodles to The Connecticut School of Dog Grooming for some time. Last week, my husband received a message asking him to pick up our dogs because someone had to go to the hospital. After picking up our dogs, who were only half groomed, my husband and I noticed a huge cut on one of our poodle's neck. The cut was about four inches long and bleeding. We had to take our dog to the vet, get meds, and worry about her injury. Both my husband and myself tried to call and speak with Jenny or Jason to find out what happened, but the only response we received was to stop calling and to not ever bring our dogs back.
In fact, one of my calls resulted with Ida supposedly putting me on hold but didn't and I heard the entire conversation with Jenny. Jenny told Ida to lie and to tell me she wasn't in, she refused to take the call and to let us know what had happened to our poodle.
Her behavior was very unprofessional and disrespectful. If there was a problem, be an adult and deal with us directly. Apologize for tthe injury and ask if any of the costs could be reimbursed. Instead, we got only unanswered phone calls, and lies. This is no way to run a serious and responsible business.
Jenny's rude behavior does not show any concern for the dogs she or her students groom. I would say that if you care about your pets go find another groomer who cares about animals and cares about doing the correct thing.
I'm a public school teacher and can't imagine setting such an unprofessional and uncaring attitude for my students. Additionally, I checked with BBB of North Haven, and this business has an F rating, currently there are six complaints, seven with ours.
Highly disturbed and unhappy customer,
Debra

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I have had my dog groomed here on several occasions and have always had a good experience. They are groomed by students who are overseen by a teacher. The cuts are meticulous-often better than a real groomer! They take a little longer timewise, but its well worth it for the cut and cost savings!

5
★★★★★

I have had my dog groomed here on several occasions and have always had a good experience. They are groomed by students who are overseen by a teacher. The cuts are meticulous-often better than a real groomer! They take a little longer timewise, but its well worth it for the cut and cost savings!

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I brought 2 of my dogs here and they were pretty bad they needed to be groomed and clipped. This place made my dogs looked like showdogs really they did a great job and I came back a few weeks ago with a friend and they did hers and she has never stopped thanking me for referring her. I like this place they care about the pets and are veryf riendly to me and others here.

5
★★★★★

I brought 2 of my dogs here and they were pretty bad they needed to be groomed and clipped. This place made my dogs looked like showdogs really they did a great job and I came back a few weeks ago with a friend and they did hers and she has never stopped thanking me for referring her. I like this place they care about the pets and are veryf riendly to me and others here.

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This place was very good! They did my dog as practice and did a great job. Not to menition it was alot cheaper then a normal groomer charges. I was very happy with the way they handled him as he is a bit timid to strangers

PROS: Personality is great, excellent cuts
CONS:

4
★★★★☆

This place was very good! They did my dog as practice and did a great job. Not to menition it was alot cheaper then a normal groomer charges. I was very happy with the way they handled him as he is a bit timid to strangers

PROS: Personality is great, excellent cuts
CONS:

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