Emerald Bakery

★★★★☆
  • 1365 New Haven Ave

    Milford, CT 06460

    Map & Directions
  • 203-877-0153

About Emerald Bakery

Hours
Mon - Sat, 6am - 7pm; Sun, 6am - 6pm
4.0 11
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Boycott Emerald Bakery! I heard a story where a friend of mine went in to get a "gender cake" so their family could find out together if they were having a boy or girl based on a pink or blue filling inside the cake. Long story short, Emerald gave them a pink cake when they were in fact having a boy. Not only that, but they didn't refund for the cake or even APOLOGIZE for their mistake. This is Customer Service 101 people! What happens if they make a mistake on your order? They'll treat you like dog poo also. GO somewhere else, do NOT use Emerald!

1
★☆☆☆☆

Boycott Emerald Bakery! I heard a story where a friend of mine went in to get a "gender cake" so their family could find out together if they were having a boy or girl based on a pink or blue filling inside the cake. Long story short, Emerald gave them a pink cake when they were in fact having a boy. Not only that, but they didn't refund for the cake or even APOLOGIZE for their mistake. This is Customer Service 101 people! What happens if they make a mistake on your order? They'll treat you like dog poo also. GO somewhere else, do NOT use Emerald!

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Boycott Emerald Bakery! I heard a story where a friend of mine went in to get a "gender cake" so their family could find out together if they were having a boy or girl based on a pink or blue filling inside the cake. Long story short,

3
★★★★★

Boycott Emerald Bakery! I heard a story where a friend of mine went in to get a "gender cake" so their family could find out together if they were having a boy or girl based on a pink or blue filling inside the cake. Long story short,

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On their website Emerald Bakery says "Here at Emerald Bakery, we love to hear from our customers. Whether it's by phone or just stopping by, we want to talk to you."
If that is your philosophy then I don't understand why it took you 2 weeks to respond to my daughter and son in law regarding the mistake the bakery made with the "Gender Reveal Cake". They gave the bakery a sealed envelope in which there was a card written by the ultrasound tech telling the gender of their first child. The instructions given the bakery were simple--read the card if it says a girl make a cake with pink filling, if it says boy make a cake with blue filling. On Christmas Eve in front of the whole family the cake was cut by the "grandparents" to be to reveal the gender of their first grandchild. The cake was cut and the filling was pink--it's a girl!!!! We were all so excited and thrilled---a Christmas Eve we will always remember. But on Christmas Day the parents to be looked at the card which they had given to the bakery and it said they were going to have a boy!!! Imagine how shocked and confused they were---they could not understand why Emerald made a pink cake when the card said they were having a boy!!!
It took 2 weeks of numerous visits to the bakery and phone calls before my son in law talked to the owner or manager. When asked why they made a pink cake instead of blue cake their explanation was they were confused because the outside of the card was pink and brown even though the inside said a boy!! They did not offer any apology and would not give my son in law his money back for the cake that was made wrong. I will never do business with them again!!! So disappointed with their lack of concern or compassion for the people involved with their mistake..

1
★☆☆☆☆

On their website Emerald Bakery says "Here at Emerald Bakery, we love to hear from our customers. Whether it's by phone or just stopping by, we want to talk to you."
If that is your philosophy then I don't understand why it took you 2 weeks to respond to my daughter and son in law regarding the mistake the bakery made with the "Gender Reveal Cake". They gave the bakery a sealed envelope in which there was a card written by the ultrasound tech telling the gender of their first child. The instructions given the bakery were simple--read the card if it says a girl make a cake with pink filling, if it says boy make a cake with blue filling. On Christmas Eve in front of the whole family the cake was cut by the "grandparents" to be to reveal the gender of their first grandchild. The cake was cut and the filling was pink--it's a girl!!!! We were all so excited and thrilled---a Christmas Eve we will always remember. But on Christmas Day the parents to be looked at the card which they had given to the bakery and it said they were going to have a boy!!! Imagine how shocked and confused they were---they could not understand why Emerald made a pink cake when the card said they were having a boy!!!
It took 2 weeks of numerous visits to the bakery and phone calls before my son in law talked to the owner or manager. When asked why they made a pink cake instead of blue cake their explanation was they were confused because the outside of the card was pink and brown even though the inside said a boy!! They did not offer any apology and would not give my son in law his money back for the cake that was made wrong. I will never do business with them again!!! So disappointed with their lack of concern or compassion for the people involved with their mistake..

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Emerald Bakery is the best place to buy any and all types of baked goods! Been going there for years and they have never let me down!!!! The rye is delicious and the chocolate mousse cake is unbelievable!!

5
★★★★★

Emerald Bakery is the best place to buy any and all types of baked goods! Been going there for years and they have never let me down!!!! The rye is delicious and the chocolate mousse cake is unbelievable!!

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I really like this bakery because their rye bread is the best I've ever had. The cakes are beautiful, and there is even coffee. Delish

5
★★★★★

I really like this bakery because their rye bread is the best I've ever had. The cakes are beautiful, and there is even coffee. Delish

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Stop at the bakery once weekly. Love their breads and danishes.
The only thing that turns me of is seeing the help standing outside having a cigarette and then going in and handling my order without washing their hands first after smoking.
I'm not the only one that noticed that, some friends stopped going there.

4
★★★★☆

Stop at the bakery once weekly. Love their breads and danishes.
The only thing that turns me of is seeing the help standing outside having a cigarette and then going in and handling my order without washing their hands first after smoking.
I'm not the only one that noticed that, some friends stopped going there.

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Mary took my color scheme and ideas and turned them into an absolutely perfectly executed two-tiered cake...with a great design and color palette. This was to be the centerpiece for my daughter's baby shower. The flavors she suggested were wonderful. I chose the Bailey's creme for the main layer and the chocolate mouse for the top layer...more sophisticated, less sugary than your typical cake flavors. The cake impressed everyone...all wanted to know where I got it.

Oh, and by the way...how many bakeries do you know that would completely redecorate a cake...exactly as it was...after the customer lost/smashed it onto her car floor five minutes after driving away?

They did...with smiles and reassurances. Thirty minutes later they carefully placed it into my car so I could transport it safely to my shower...an hour away. Amazing...

Deb J

5
★★★★★

Mary took my color scheme and ideas and turned them into an absolutely perfectly executed two-tiered cake...with a great design and color palette. This was to be the centerpiece for my daughter's baby shower. The flavors she suggested were wonderful. I chose the Bailey's creme for the main layer and the chocolate mouse for the top layer...more sophisticated, less sugary than your typical cake flavors. The cake impressed everyone...all wanted to know where I got it.

Oh, and by the way...how many bakeries do you know that would completely redecorate a cake...exactly as it was...after the customer lost/smashed it onto her car floor five minutes after driving away?

They did...with smiles and reassurances. Thirty minutes later they carefully placed it into my car so I could transport it safely to my shower...an hour away. Amazing...

Deb J

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This bakery has wonderful, fresh items at a reasonable price and they accept VISA/MC. Don't go too late I think they close at 6 or 7 p.m. but they are open at 5 a.m. if you don't catch them.

4
★★★★☆

This bakery has wonderful, fresh items at a reasonable price and they accept VISA/MC. Don't go too late I think they close at 6 or 7 p.m. but they are open at 5 a.m. if you don't catch them.

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I have been a patron of this bakery for many years and I had them create our 25th anniversary cake. It was the cake of my dreams! Not only was it masterfully decorated and personalized, but the taste was delicious!
Mary is co owner with her husband Mike, and they are the nicest people you could ever hope to meet and work with. Their experience and artistry goes into everything they make. From beginning to end this was a top-notch experience! Mary took time to familiarize me with their many different cake design and flavor offerings and she sketched out a customized design right under my nose! She really listens to her customers and did all she could to ensure that this cake was special in every way!
The cake was almost too gorgeous to cut! Every one of our guests raved over the design and the taste. We had a different flavor for each layer and guests who don't normally even like cake were so amazed at the taste, they went back to try slices of the other layers!
The price of the cake was an extremely good value! It was a lot less than what I expected to pay, and I know that I could not have done better anywhere else.
The cake was delivered right on time to the hall, and assembled with professionalism. Nothing was too good for us as far as they were concerned. If you want both a scrumptious cake AND to be treated well EMERALD BAKERY IS THE ONLY PLACE TO GO!
If you want yummy goodies and warm service, go to Emerald Bakery where you can literally have your cake and eat it too! :)

5
★★★★★

I have been a patron of this bakery for many years and I had them create our 25th anniversary cake. It was the cake of my dreams! Not only was it masterfully decorated and personalized, but the taste was delicious!
Mary is co owner with her husband Mike, and they are the nicest people you could ever hope to meet and work with. Their experience and artistry goes into everything they make. From beginning to end this was a top-notch experience! Mary took time to familiarize me with their many different cake design and flavor offerings and she sketched out a customized design right under my nose! She really listens to her customers and did all she could to ensure that this cake was special in every way!
The cake was almost too gorgeous to cut! Every one of our guests raved over the design and the taste. We had a different flavor for each layer and guests who don't normally even like cake were so amazed at the taste, they went back to try slices of the other layers!
The price of the cake was an extremely good value! It was a lot less than what I expected to pay, and I know that I could not have done better anywhere else.
The cake was delivered right on time to the hall, and assembled with professionalism. Nothing was too good for us as far as they were concerned. If you want both a scrumptious cake AND to be treated well EMERALD BAKERY IS THE ONLY PLACE TO GO!
If you want yummy goodies and warm service, go to Emerald Bakery where you can literally have your cake and eat it too! :)

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The authentic Irish atmosphere and friendly help staff alone will have you returning to this high-quality bakery. The scrumptious goodies will have you running back there every chance you get!
They are not expensive at all and the goodies are a lot larger than I've found in most bakeries - making the value you get for your $ even better.
They carry a line of food, sodas and candies direct from Ireland, which adds a nice touch, especially making nice gift treats for the ones you love.
The owners are very, very nice... each visit to this special Irish bakery makes you feel as though you are among family and friends.
Everything I've ever had from this bakery was expertly made with the freshest ingredients which must be why the taste is always better than you'd expect.
The previous reviewer not only cannot spell but she must have this bakery confused with another because their cakes are not at all too sugary... you can really taste the cream, chocolate, vanilla, fruits, etc in everything they make. A real treat, I'd highly reccommend it to anyone!!!
Tomorrow is St. Patrick's Day and I've just now picked up my Irish Soda Bread! I ordered it for tomorrow but it's always ready the night before - no hassles in this bakery!

Erin Go Bragh!

5
★★★★★

The authentic Irish atmosphere and friendly help staff alone will have you returning to this high-quality bakery. The scrumptious goodies will have you running back there every chance you get!
They are not expensive at all and the goodies are a lot larger than I've found in most bakeries - making the value you get for your $ even better.
They carry a line of food, sodas and candies direct from Ireland, which adds a nice touch, especially making nice gift treats for the ones you love.
The owners are very, very nice... each visit to this special Irish bakery makes you feel as though you are among family and friends.
Everything I've ever had from this bakery was expertly made with the freshest ingredients which must be why the taste is always better than you'd expect.
The previous reviewer not only cannot spell but she must have this bakery confused with another because their cakes are not at all too sugary... you can really taste the cream, chocolate, vanilla, fruits, etc in everything they make. A real treat, I'd highly reccommend it to anyone!!!
Tomorrow is St. Patrick's Day and I've just now picked up my Irish Soda Bread! I ordered it for tomorrow but it's always ready the night before - no hassles in this bakery!

Erin Go Bragh!

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I am not crazy about the selection of there cakes,Its too sugar tasting.The prices are high.I guess if you live around there its a fast place to pick some pasteries. There bread was ok. But not my first choice.The cakes frosting is not natural tasting.I didnt like it

3
★★★☆☆

I am not crazy about the selection of there cakes,Its too sugar tasting.The prices are high.I guess if you live around there its a fast place to pick some pasteries. There bread was ok. But not my first choice.The cakes frosting is not natural tasting.I didnt like it

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