Shildneck & Assoc Insurance

★★★☆☆

About Shildneck & Assoc Insurance

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I took out a package policy with this agency which was easy to set up. When the policy arrived the price had gone up by over 20% due to an "agency error" from what i was told after leaving numerous messages that went unanswered for over 2 WEEKS!! Mr Shildneck was not helpful nor could he give me any valid reason to the price increase! Glad to have my business elsewhere...

1
★☆☆☆☆

I took out a package policy with this agency which was easy to set up. When the policy arrived the price had gone up by over 20% due to an "agency error" from what i was told after leaving numerous messages that went unanswered for over 2 WEEKS!! Mr Shildneck was not helpful nor could he give me any valid reason to the price increase! Glad to have my business elsewhere...

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Business Response:

Douglas Shildneck Package policies are easy to set up as Mr. Anonymous states but with latest computer technology it is impossible to have a 20% increase on new business as rates are locked after we run MVR's and Clue reports. I personally return all phone calls and 2 weeks of no return calls is an impossibility. Unfortunately if Mr. Anonymous had a rate increase on renewal we cannot predict future rates. All we can do is requote with our other carriers. We strive to give the best service possible. I am truly sorry if Mr. Anonymous was upset and would be happy to personally discuss his or her account.
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Shildneck and Associates Insurance services provide automobile coverage for our cars: when we first contacted them in August 2004 the staff and owner sat with me and guided us towards several companies. We are very happy with the pricing and scope of automobile coverage, and the personal attention this business has given us. This firm is very sensitive to its customer base. I highly recommend using this firm for either personal lines or commercial insurance coverage (we use both). Mary W. in Stamford CT

PROS: smart staff, careful listening by everybody - efficiency and accuracy
CONS: n/a

5
★★★★★

Shildneck and Associates Insurance services provide automobile coverage for our cars: when we first contacted them in August 2004 the staff and owner sat with me and guided us towards several companies. We are very happy with the pricing and scope of automobile coverage, and the personal attention this business has given us. This firm is very sensitive to its customer base. I highly recommend using this firm for either personal lines or commercial insurance coverage (we use both). Mary W. in Stamford CT

PROS: smart staff, careful listening by everybody - efficiency and accuracy
CONS: n/a

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I'd recomend Doug and his staff to anyone. Returns every call, every question and I saved alot of money by bring my home and auto insurance together.
Highly recomend it!

Dave G
Milford

5
★★★★★

I'd recomend Doug and his staff to anyone. Returns every call, every question and I saved alot of money by bring my home and auto insurance together.
Highly recomend it!

Dave G
Milford

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I joined with this agency when it was my new renwal time. They were a little cheaper. This was over 6 months ago. I had a problem with my bank and the agent said he would send me a bill this month instead of taking it out automatically. Well he didn't do this and my acccount is now overdrawn and he says he don't know what happened. i also added a new car last month..and I asked him if he was sure that the new car is insured ..his reply? " I don't know , will get back to you". Unbelievable

2
★★☆☆☆

I joined with this agency when it was my new renwal time. They were a little cheaper. This was over 6 months ago. I had a problem with my bank and the agent said he would send me a bill this month instead of taking it out automatically. Well he didn't do this and my acccount is now overdrawn and he says he don't know what happened. i also added a new car last month..and I asked him if he was sure that the new car is insured ..his reply? " I don't know , will get back to you". Unbelievable

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