Au Pair In America

★☆☆☆☆
  • 9 W Broad St 8

    Stamford, CT 06902

    Map & Directions
  • 203-399-5000

About Au Pair In America

Details
Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Education

Education
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We are a long-time host family, currently with another agency. We used Au Pair Care for two years in 2006 and 2007.

Au Pair in America is as bad or worse than any of the other au pair agencies out there. Our first program year we had a stellar au pair and little contact with the agency. The second year, they placed a young woman with us who cried from the moment she arrived at the training and continued to fall apart during her first two weeks with us. She told us that she had lied about her experience with children and was not capable of caring for ours. She then returned home. The agency placed a second au pair from us who, on her very first day of work, was unreachable while caring for our 18 month old. Why unreachable? She was talking/texting on our cell phone AND using our home phone at the same time. All of this was while she was "working". After being unable to reach her for two hours, I went home from work to find her gabbing and my child alone in his room. Despite numerous warnings, this continued as well as similar behavior where she blatantly worked on personal matters instead of caring for the children.

Even after these two awful experiences, the agency refused to refund our money and made it seem as though we were "the problem." We have been a host family for many years and these two au pairs from Au Pair in America were our only disasters.

We eventually received a refund and an apology, but only after we hired a lawyer.

In short, this agency was unhelpful, defensive and horrible to deal with. They care only about the money in the short term and are not interested in building a long-term relationship with clients.

Go with Au Pair Care or Interexchange or Expert Au Pair - all are great, have good customer service and are less money than Au Pair in America.

1
★☆☆☆☆

We are a long-time host family, currently with another agency. We used Au Pair Care for two years in 2006 and 2007.

Au Pair in America is as bad or worse than any of the other au pair agencies out there. Our first program year we had a stellar au pair and little contact with the agency. The second year, they placed a young woman with us who cried from the moment she arrived at the training and continued to fall apart during her first two weeks with us. She told us that she had lied about her experience with children and was not capable of caring for ours. She then returned home. The agency placed a second au pair from us who, on her very first day of work, was unreachable while caring for our 18 month old. Why unreachable? She was talking/texting on our cell phone AND using our home phone at the same time. All of this was while she was "working". After being unable to reach her for two hours, I went home from work to find her gabbing and my child alone in his room. Despite numerous warnings, this continued as well as similar behavior where she blatantly worked on personal matters instead of caring for the children.

Even after these two awful experiences, the agency refused to refund our money and made it seem as though we were "the problem." We have been a host family for many years and these two au pairs from Au Pair in America were our only disasters.

We eventually received a refund and an apology, but only after we hired a lawyer.

In short, this agency was unhelpful, defensive and horrible to deal with. They care only about the money in the short term and are not interested in building a long-term relationship with clients.

Go with Au Pair Care or Interexchange or Expert Au Pair - all are great, have good customer service and are less money than Au Pair in America.

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