West Haven Pizza Palace

★★★★☆
  • 215 Saw Mill Rd

    West Haven, CT 06516

    Cross street: Exit 42 Off I-95

    Map & Directions
  • 203-933-4596

About West Haven Pizza Palace

Hours
OPEN 7 DAYS A WEEK

Food

Food
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3.5 2
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The Food is Excellent. Their Greek Style Pizza is Excellent...It thick Texture Pizza. There Deep Fried Calzones are also Great!!! There Meatballs and Eggplants are the BEst I've ever have. I always get there Meatball Subs and there Eggplant rollintini....Phenomenal!!!

2
★★★★★

The Food is Excellent. Their Greek Style Pizza is Excellent...It thick Texture Pizza. There Deep Fried Calzones are also Great!!! There Meatballs and Eggplants are the BEst I've ever have. I always get there Meatball Subs and there Eggplant rollintini....Phenomenal!!!

Pros: Excellent Food

.

I was a long time customer spending a good amount of money with them, I ordered a seafood platter basically clam strips, Price 7.25 what I ended up with was 7.25 worth of french frys. A little shocked just to see what they weigh as clam strips, I gathered up the peices which were no bigger then a penny and put them all in a measuring cup. Without compaction 1/3 cup less then a palmful. There were 4 cups of french frys. Disguested I called to inform them of my dissatisfaction, An owner answered and told me quote : Thats the way it is. No apoligy no offer and of course I would not accept this and told her, Miss I put the crumbs in a cup and it amounts to 1/3 cup. At which point she stated thats what we give, its clamstrips they are expensive. Sorry I don'y buy this excuse, Less then a mile away is the sandbar, and for 4.25 I can order a clam strip platter on a bun, and have a meal that was 8 times this amount and this is no joke. \r\n\r\nAs for the other food they offer. The Pizza is mediocre at best, sauce is terrible and the texture of the pizza itself is breadlike, However they do provide very good subs at a tremendous price, This I feel is this business's strongpoint Very good subs at fantastic prices. \r\n\r\nAs for me, I'm truely sorry but in todays market there is no place for poor customer service by an owner especially, and I will take my business to another establishment. Cost to them, 1 customer and about 450.00 yearly. Not a lot of money to lose but I'm sure this post provide a much needed wakeup-call.

1
★★☆☆☆

I was a long time customer spending a good amount of money with them, I ordered a seafood platter basically clam strips, Price 7.25 what I ended up with was 7.25 worth of french frys. A little shocked just to see what they weigh as clam strips, I gathered up the peices which were no bigger then a penny and put them all in a measuring cup. Without compaction 1/3 cup less then a palmful. There were 4 cups of french frys. Disguested I called to inform them of my dissatisfaction, An owner answered and told me quote : Thats the way it is. No apoligy no offer and of course I would not accept this and told her, Miss I put the crumbs in a cup and it amounts to 1/3 cup. At which point she stated thats what we give, its clamstrips they are expensive. Sorry I don'y buy this excuse, Less then a mile away is the sandbar, and for 4.25 I can order a clam strip platter on a bun, and have a meal that was 8 times this amount and this is no joke. \r\n\r\nAs for the other food they offer. The Pizza is mediocre at best, sauce is terrible and the texture of the pizza itself is breadlike, However they do provide very good subs at a tremendous price, This I feel is this business's strongpoint Very good subs at fantastic prices. \r\n\r\nAs for me, I'm truely sorry but in todays market there is no place for poor customer service by an owner especially, and I will take my business to another establishment. Cost to them, 1 customer and about 450.00 yearly. Not a lot of money to lose but I'm sure this post provide a much needed wakeup-call.

Pros: Subs and Salads - Serves beer,wine generally clean and clutterfree transaction area.

Cons: Horrible customer service, Unwilling to compensate for poor portions, becomes nasty.

 

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