Richey & Company Shoes

★☆☆☆☆
  • 5335 Wisconsin Ave NW Ste 600

    Washington, DC 20015

    Map & Directions
  • 202-537-0200

About Richey & Company Shoes

Categories
  • Shoe Repair
  • Shoe Stores

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A salesman recommended and sold me a suede cleaning product that discolored my boots, then when I brought back the products and the ruined boots the next day the manager told me that it was my fault and that I obviously used the product wrong. I know how to read... I did exactly what the label said. Clearly the salesman only wanted to make the sale and didn't care about selling me a bad product. The store manager was terribly rude to me in the store, and when I called the regional manager to complain, he said he trusts the store manager and that any damage was my own fault. I will never go back or buy another product there again.

1
★☆☆☆☆

A salesman recommended and sold me a suede cleaning product that discolored my boots, then when I brought back the products and the ruined boots the next day the manager told me that it was my fault and that I obviously used the product wrong. I know how to read... I did exactly what the label said. Clearly the salesman only wanted to make the sale and didn't care about selling me a bad product. The store manager was terribly rude to me in the store, and when I called the regional manager to complain, he said he trusts the store manager and that any damage was my own fault. I will never go back or buy another product there again.

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