Kentmere Veterinary Hospital

★★★★☆
  • 1710 Lovering Ave

    Wilmington, DE 19806

    Map & Directions
  • 302-655-6610

About Kentmere Veterinary Hospital

Hours
Mon-Wed 8am-6pm, Fri 8am-6pm, Thu 8am-7pm

Pets & Animals

Pets & Animals
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3.5 26
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Just love Dr Coogan! He has taken wonderful care of all three of my goldens - my oldest boy for nearly 10 years (from a puppy) and my two more recently adopted girls, both former puppy mill breeder dogs with special issues. He is always very attentive and very gentle and patient with the pups. We moved to Hockessin 8 yrs ago and tried 2 other vets that were closer - after two very unhappy visits we transferred our records back to Dr Coogan and make the drive back into Wilmington for the best care ( that's drive time x3 in our case). My oldest is a therapy dog and Dr Coogan always asks about our volunteer work and how things are going. Kentmere has always managed to get us in asap if we had an urgent issue and does a great job helping me keep records straight for 3 dogs.

5
★★★★★

Just love Dr Coogan! He has taken wonderful care of all three of my goldens - my oldest boy for nearly 10 years (from a puppy) and my two more recently adopted girls, both former puppy mill breeder dogs with special issues. He is always very attentive and very gentle and patient with the pups. We moved to Hockessin 8 yrs ago and tried 2 other vets that were closer - after two very unhappy visits we transferred our records back to Dr Coogan and make the drive back into Wilmington for the best care ( that's drive time x3 in our case). My oldest is a therapy dog and Dr Coogan always asks about our volunteer work and how things are going. Kentmere has always managed to get us in asap if we had an urgent issue and does a great job helping me keep records straight for 3 dogs.

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I do not understand the negative and vindictive reviews Dr. Coogan has received. My husband and I have been bringing our pets to Dr. Coogan for more than 20 years and he is in our opinion the BEST diagnostician and surgeon anywhere. We have taken our pets to other vets in the area for specialized care not offered by Dr. Coogan and have been disappointed by our experiences. Further, Dr. Coogan is compassionate, gentle and kind. It is obvious he loves his work and cares deeply for each and every animal that comes into his practice. Finally, while nobody likes the high cost of veterinary bills, Dr. Coogan's rates are very fair, particularly considering the exceptional care received for the price.

5
★★★★★

I do not understand the negative and vindictive reviews Dr. Coogan has received. My husband and I have been bringing our pets to Dr. Coogan for more than 20 years and he is in our opinion the BEST diagnostician and surgeon anywhere. We have taken our pets to other vets in the area for specialized care not offered by Dr. Coogan and have been disappointed by our experiences. Further, Dr. Coogan is compassionate, gentle and kind. It is obvious he loves his work and cares deeply for each and every animal that comes into his practice. Finally, while nobody likes the high cost of veterinary bills, Dr. Coogan's rates are very fair, particularly considering the exceptional care received for the price.

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This small practice cannot handle anything other than the most routine care.Because Kentmere is not well equipped, tests are expensive and results take time. I paid $240 for bloodwork for my cat and waited more than 24 hours for results.

3
★★★★★

This small practice cannot handle anything other than the most routine care.Because Kentmere is not well equipped, tests are expensive and results take time. I paid $240 for bloodwork for my cat and waited more than 24 hours for results.

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I have been taking my boxer dog to Dr. Coogan for over 7 years. Without him, my girl would have died before she turned 4 months. Dr. Coogan has always been kind, caring and professional with us. I know he really cares about the health and well being of my dog. I can't imagine going to anyone else

4
★★★★☆

I have been taking my boxer dog to Dr. Coogan for over 7 years. Without him, my girl would have died before she turned 4 months. Dr. Coogan has always been kind, caring and professional with us. I know he really cares about the health and well being of my dog. I can't imagine going to anyone else

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Either Dr. Coogan has some sort of personality disorder, or he cares only about double booking & shoving as many patients in & out as quickly as possible for financial gain. I can not figure out any other reason for his demeanor.

We saw him several months ago for our cat; he seemed totally disinterested & in a hurry to get out of the room as quickly as possible.

He is curt, rude, obnoxious & arrogant. Pet owners can hear him yelling at his staff. He appears reluctant to touch the animals.

The facility smells, there is no consideration given to customer comfort, (a few beat up old chairs that even Good Will could improve on) & it appears he hires the cheapest help he can find, so one must assume most of the profits go in his pockets.There is no way any of them could be vet techs. The young man who took us into the examination room must be a relative, because he was was as friendly as a dishrag.
Have noticed that many of the positive reviews seem to be from people living in his area...which explains that, he has to live with them.

I would think someone that miserable would realize he needs a lifestyle change.

It is difficult to believe he is even remotely related to the elder Dr. Coogan on Maryland Ave.

1
★☆☆☆☆

Either Dr. Coogan has some sort of personality disorder, or he cares only about double booking & shoving as many patients in & out as quickly as possible for financial gain. I can not figure out any other reason for his demeanor.

We saw him several months ago for our cat; he seemed totally disinterested & in a hurry to get out of the room as quickly as possible.

He is curt, rude, obnoxious & arrogant. Pet owners can hear him yelling at his staff. He appears reluctant to touch the animals.

The facility smells, there is no consideration given to customer comfort, (a few beat up old chairs that even Good Will could improve on) & it appears he hires the cheapest help he can find, so one must assume most of the profits go in his pockets.There is no way any of them could be vet techs. The young man who took us into the examination room must be a relative, because he was was as friendly as a dishrag.
Have noticed that many of the positive reviews seem to be from people living in his area...which explains that, he has to live with them.

I would think someone that miserable would realize he needs a lifestyle change.

It is difficult to believe he is even remotely related to the elder Dr. Coogan on Maryland Ave.

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0 out of 1 people found this review helpful.

.

Kevin Coogan is not fit to care for any animals. He had treated my dog back in 1990s. He put my dog on steroids, refused to answer any questions, and referred my dog to other vets who charged a large amount just to tell me to return to Kevin Coogan. I returned with my dog still in pain, and biting and scratching himself till he would bleed. His response was the same as Patricia Ws. He would only say ??we are done here? when I further questioned him he escorted me out of the office with my fiver year old daughter in tears asking the same question ??What about my doggy??. He would not even give her an answer. I took my dog to 2 other vets in Delaware and they said they could not help because the dog was on steroids. They recommended he be put down. My daughter lost the only dog she knew at age five because of the poor care given by Kevin Coogan.
I am sure most of the positive feedback given on this page is from people who just visit for checkups or meds. If you spent any time with Kevin Coogan or ask more than one question you would find out how incompetent he truly is.
PLEASE!!!! DO NOT LET THIS PERSON NEAR YOUR PET!!!!!!!!!!!!!!!!

1
★☆☆☆☆

Kevin Coogan is not fit to care for any animals. He had treated my dog back in 1990s. He put my dog on steroids, refused to answer any questions, and referred my dog to other vets who charged a large amount just to tell me to return to Kevin Coogan. I returned with my dog still in pain, and biting and scratching himself till he would bleed. His response was the same as Patricia Ws. He would only say ??we are done here? when I further questioned him he escorted me out of the office with my fiver year old daughter in tears asking the same question ??What about my doggy??. He would not even give her an answer. I took my dog to 2 other vets in Delaware and they said they could not help because the dog was on steroids. They recommended he be put down. My daughter lost the only dog she knew at age five because of the poor care given by Kevin Coogan.
I am sure most of the positive feedback given on this page is from people who just visit for checkups or meds. If you spent any time with Kevin Coogan or ask more than one question you would find out how incompetent he truly is.
PLEASE!!!! DO NOT LET THIS PERSON NEAR YOUR PET!!!!!!!!!!!!!!!!

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1 out of 2 people found this review helpful.

.

dr. coogan is there for the animals first and foremost. he can be very curt with the owners. he will do what is in the best interest of the animal and i cannot fault him on that. does he need a better attitude? sometimes. can he be a better vet? no. we changed vets to be with him because of his animal advocacy, not because we needed a vet who made us feel good.

4
★★★★☆

dr. coogan is there for the animals first and foremost. he can be very curt with the owners. he will do what is in the best interest of the animal and i cannot fault him on that. does he need a better attitude? sometimes. can he be a better vet? no. we changed vets to be with him because of his animal advocacy, not because we needed a vet who made us feel good.

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1 out of 1 people found this review helpful.

.

Dr Coogan, in my estimation as a health psychologist, needs to change fields or retire. He is not friendly, nor does he take the time to explain what he is doing, if anything. He has consistently referred my dog to the Pet Specialty Center, who if you have unlimited funds, can be good (depending on the doctor). In one case the internal med Vet was wonderful and in another the orothopedic Vet, Dr Gentkowski, operated on an ACL tear completely missing the fact that my dog had cancer. Then he said the surgery went wrong and undid whatever he did for the ACL tear, the leg was amputated in November 2010 after my dog suffered and suffered and he would not get on the phone, then refused to see my dog. If he did not like me, fine, but Buddy is a poor defenseless older dog who had cancer that Dr Gentkowski missed. The most likely reason was the cursory look he gave to the x-rays.
On my next visit to Dr Coogan, I told him what happened thinking he would be concerned. I suggested that maybe Dr Gentkowski was not a good referral source if he missed something that big. Buddy was in for a shot which had been drawn. Dr Coogan refused to give Bud the shot, was obviously stewing and said, we are finished here. Another example of the Vet not caring about the defenseless animal. I thought as the referring Vet, he would want to know the results. I have psoken to others who have said Dr Coogan is moody. Perhaps he needs to attend to that problem or retire. I would not recommend him to anyone for anything, the nurse cut Bud's nails and did a nice job. Needless to say I walked out angry, but with a free toenail cut, the least he owed me. I actually thought I would be chased out the door for the money.He raised his voice to my neighbor whose dog, not long after, died there. He does not have the poise or sense of character his father and sister have (she is not a vet, however a highschool friend).
It is time for Dr Coogan to try some cognitive behavioral therapy or throw in the towel or stethescope. With Vets like he and Gentkowski, the animals are better off not seen and we are better off not paying in the case of Gentkowski $2,000 for a failed surgery, a dismissal and a missed diagnosis of cancer. When the tumors were pointed out to me by a regular vet, not a specialist in CT, I could clearly see them.
The Veterinary profession here in DE is lacking. Read before you jump to either Dr Coogan or Dr Gentkowski (not the other vets at Vet Specialty of DE, however, have a few thousand put away even for minor surgery. Yes, I am biased but those are 2 of 3 horror stories of Vets from DE. I will spare you the third as it is in the hands of the state.
My thumbs up is CIrcle Vet on Maryland Ave.

1
★☆☆☆☆

Dr Coogan, in my estimation as a health psychologist, needs to change fields or retire. He is not friendly, nor does he take the time to explain what he is doing, if anything. He has consistently referred my dog to the Pet Specialty Center, who if you have unlimited funds, can be good (depending on the doctor). In one case the internal med Vet was wonderful and in another the orothopedic Vet, Dr Gentkowski, operated on an ACL tear completely missing the fact that my dog had cancer. Then he said the surgery went wrong and undid whatever he did for the ACL tear, the leg was amputated in November 2010 after my dog suffered and suffered and he would not get on the phone, then refused to see my dog. If he did not like me, fine, but Buddy is a poor defenseless older dog who had cancer that Dr Gentkowski missed. The most likely reason was the cursory look he gave to the x-rays.
On my next visit to Dr Coogan, I told him what happened thinking he would be concerned. I suggested that maybe Dr Gentkowski was not a good referral source if he missed something that big. Buddy was in for a shot which had been drawn. Dr Coogan refused to give Bud the shot, was obviously stewing and said, we are finished here. Another example of the Vet not caring about the defenseless animal. I thought as the referring Vet, he would want to know the results. I have psoken to others who have said Dr Coogan is moody. Perhaps he needs to attend to that problem or retire. I would not recommend him to anyone for anything, the nurse cut Bud's nails and did a nice job. Needless to say I walked out angry, but with a free toenail cut, the least he owed me. I actually thought I would be chased out the door for the money.He raised his voice to my neighbor whose dog, not long after, died there. He does not have the poise or sense of character his father and sister have (she is not a vet, however a highschool friend).
It is time for Dr Coogan to try some cognitive behavioral therapy or throw in the towel or stethescope. With Vets like he and Gentkowski, the animals are better off not seen and we are better off not paying in the case of Gentkowski $2,000 for a failed surgery, a dismissal and a missed diagnosis of cancer. When the tumors were pointed out to me by a regular vet, not a specialist in CT, I could clearly see them.
The Veterinary profession here in DE is lacking. Read before you jump to either Dr Coogan or Dr Gentkowski (not the other vets at Vet Specialty of DE, however, have a few thousand put away even for minor surgery. Yes, I am biased but those are 2 of 3 horror stories of Vets from DE. I will spare you the third as it is in the hands of the state.
My thumbs up is CIrcle Vet on Maryland Ave.

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1 out of 3 people found this review helpful.

.

I've been going to Kentmere for over 25 years and and Dr. Coogan is a kind and caring man. I'm not sure about these negative comments other than people can be a bit crazy about their pets. When we had to put one of our dogs to sleep, Dr. Coogan came to our house so Sadie would be more comfortable. When I was concerned about our cat being too old to make the trip, he offered to come to our house even though we had moved farther away. No other vet would do that. Also, he doesn't run up costs by doing unnecessary tests. He and his staff are great!!!!!

5
★★★★★

I've been going to Kentmere for over 25 years and and Dr. Coogan is a kind and caring man. I'm not sure about these negative comments other than people can be a bit crazy about their pets. When we had to put one of our dogs to sleep, Dr. Coogan came to our house so Sadie would be more comfortable. When I was concerned about our cat being too old to make the trip, he offered to come to our house even though we had moved farther away. No other vet would do that. Also, he doesn't run up costs by doing unnecessary tests. He and his staff are great!!!!!

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3 out of 3 people found this review helpful.

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As an out of state veterinary technician, I was appalled at the service my parents' pets received when I took them in for annual checkups here. Besides the fact that their prices are exorbitant, (just their comprehensive bloodwork panel is almost twice that of other vets in the area who use the same lab company) their lack of knowledge of even the most basic veterinary protocols is alarming. They seem to be completely unaware that veterinary medicine has changed at all in the last 30 years. They attempted to convince me that there was no need for bloodwork on either of our elderly pets due to the fact that they were acting normally, despite the fact that it is well known how well animals, especially cats, hide their symptoms. After taking both animals to another vet, they were both immediately diagnosed with illnesses that showed up on the bloodwork I had requested. It scares me to know that they would never had been diagnosed or received the treatment that they needed had I not been visiting during their exams. While I was there, I also found out that they do not even offer some routine vaccinations that are appropriate for their patients unless the client specifically requests them. When I asked them why my parents' outdoor, male cat who frequently comes home with nicks and scratches, had never received a feline leukemia vaccine, they could not give me an answer. They didn't even ask if we wanted an annual heartworm test for the dog, but were willing to give us prescription heartworm medication that can be FATAL when given to a dog who is already infected.
I would NEVER recommend this "hospital" to anyone who wants their pets to receive appropriate care. Atrocious

1
★☆☆☆☆

As an out of state veterinary technician, I was appalled at the service my parents' pets received when I took them in for annual checkups here. Besides the fact that their prices are exorbitant, (just their comprehensive bloodwork panel is almost twice that of other vets in the area who use the same lab company) their lack of knowledge of even the most basic veterinary protocols is alarming. They seem to be completely unaware that veterinary medicine has changed at all in the last 30 years. They attempted to convince me that there was no need for bloodwork on either of our elderly pets due to the fact that they were acting normally, despite the fact that it is well known how well animals, especially cats, hide their symptoms. After taking both animals to another vet, they were both immediately diagnosed with illnesses that showed up on the bloodwork I had requested. It scares me to know that they would never had been diagnosed or received the treatment that they needed had I not been visiting during their exams. While I was there, I also found out that they do not even offer some routine vaccinations that are appropriate for their patients unless the client specifically requests them. When I asked them why my parents' outdoor, male cat who frequently comes home with nicks and scratches, had never received a feline leukemia vaccine, they could not give me an answer. They didn't even ask if we wanted an annual heartworm test for the dog, but were willing to give us prescription heartworm medication that can be FATAL when given to a dog who is already infected.
I would NEVER recommend this "hospital" to anyone who wants their pets to receive appropriate care. Atrocious

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1 out of 3 people found this review helpful.

.

As an out of state veterinary technician, I was appalled at the service my parents' pets received when I took them in for annual checkups here.

Besides the fact that their prices are exorbitant, (just their comprehensive bloodwork panel

3
★★★★★

As an out of state veterinary technician, I was appalled at the service my parents' pets received when I took them in for annual checkups here.

Besides the fact that their prices are exorbitant, (just their comprehensive bloodwork panel

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This morning, the staff cancelled my new cat's surgery, which I had an appointment for, because they were "too busy." It is a stray cat, so I had to trap it. I was trying to reschedule but was put on hold several times for long periods, probably a total of 30 minutes. Finally when someone picked the phone up, I told them how unhappy I was and to please ask Dr. Coogan to call me. Robyn, the front desk staff, told me that I was "welcome to pick up my records. In fact, Dr. Coogan said you should pick up your records." I don't believe that Dr. Coogan said anything of the sort. I had been their customer for 4 years. It was so unfair, it actually made me cry.The good news is that while Dr. Coogan was going to charge $250 for the neutering and shots, The SPCA is doing it for $50.

1
★☆☆☆☆

This morning, the staff cancelled my new cat's surgery, which I had an appointment for, because they were "too busy." It is a stray cat, so I had to trap it. I was trying to reschedule but was put on hold several times for long periods, probably a total of 30 minutes. Finally when someone picked the phone up, I told them how unhappy I was and to please ask Dr. Coogan to call me. Robyn, the front desk staff, told me that I was "welcome to pick up my records. In fact, Dr. Coogan said you should pick up your records." I don't believe that Dr. Coogan said anything of the sort. I had been their customer for 4 years. It was so unfair, it actually made me cry.The good news is that while Dr. Coogan was going to charge $250 for the neutering and shots, The SPCA is doing it for $50.

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2 out of 3 people found this review helpful.

.

I had an appointment this morning to fix my new stray cat, which I had to trap. The office rudely and unappologetically cancelled my appointment at the last minute saying they just got too busy. I tried to reschedule but they kept putting

3
★★★★★

I had an appointment this morning to fix my new stray cat, which I had to trap. The office rudely and unappologetically cancelled my appointment at the last minute saying they just got too busy. I tried to reschedule but they kept putting

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Great service and Care for my new kitten and old dog Dory!
Treatment options, including costs and probable out comes were made crystal clear. The good advise, good treatment and practical approach to the health of my animal pails has made caring for them so much more satisfying!

5
★★★★★

Great service and Care for my new kitten and old dog Dory!
Treatment options, including costs and probable out comes were made crystal clear. The good advise, good treatment and practical approach to the health of my animal pails has made caring for them so much more satisfying!

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1 out of 2 people found this review helpful.

.

We have three dogs and have been to several vets in the Wilmington area. I was referred to Dr. Coogan's practice from a friend who said Dr. Coogan was the only vet who actually listened to her regarding her suffering 14 year old dog who

3
★★★★★

We have three dogs and have been to several vets in the Wilmington area. I was referred to Dr. Coogan's practice from a friend who said Dr. Coogan was the only vet who actually listened to her regarding her suffering 14 year old dog who

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I have been using Kentmere Vet Hospital for 25 years. During this time Dr. Coogan has been our vet for three cats, one of which lived to be 19, and Kevin cried with me when he was finally put down. I also have two dogs, one of which will probably be put down tomorrow due to old age, and several medical issues. For all of these 25 years, Dr. Coogan and his entire staff have always been professional and competent.

5
★★★★★

I have been using Kentmere Vet Hospital for 25 years. During this time Dr. Coogan has been our vet for three cats, one of which lived to be 19, and Kevin cried with me when he was finally put down. I also have two dogs, one of which will probably be put down tomorrow due to old age, and several medical issues. For all of these 25 years, Dr. Coogan and his entire staff have always been professional and competent.

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2 out of 3 people found this review helpful.

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I love kentmere. I have two dogs who I trust completely in Dr. Koogans hands. The doc truely cares about my dogs--my family uses him as well and as years have gone by and beloved dogs have passed he has gieved with us. He will stop what he's doing in order to help--even on sunday nights. My dogs get excited to go to see Dr. Koogan--I recommend him to eveyone I know. He's a fair kind man--I don't know about these other experiences here -I do know about mine though- I know he's the only guy I trust with my babies!!!!

5
★★★★★

I love kentmere. I have two dogs who I trust completely in Dr. Koogans hands. The doc truely cares about my dogs--my family uses him as well and as years have gone by and beloved dogs have passed he has gieved with us. He will stop what he's doing in order to help--even on sunday nights. My dogs get excited to go to see Dr. Koogan--I recommend him to eveyone I know. He's a fair kind man--I don't know about these other experiences here -I do know about mine though- I know he's the only guy I trust with my babies!!!!

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2 out of 3 people found this review helpful.

.

All I can say is this place is horrible! At the top of the list: Kevin Coogan. He became a vet why? I saw four humans here and not one of them addressed my dog. She's been going to doggie day care for almost five years and has never had an issue with people or animals and they wanted to muzzle her. Her tail was down between her legs, she was visibly scared and no wonder. She knew what they were all about. He hires people just like him. Awful, awful experience. Stay far away!

1
★☆☆☆☆

All I can say is this place is horrible! At the top of the list: Kevin Coogan. He became a vet why? I saw four humans here and not one of them addressed my dog. She's been going to doggie day care for almost five years and has never had an issue with people or animals and they wanted to muzzle her. Her tail was down between her legs, she was visibly scared and no wonder. She knew what they were all about. He hires people just like him. Awful, awful experience. Stay far away!

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2 out of 5 people found this review helpful.

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I'm not sure why others have had such bad experiences, but this is not the Kentmere I know.

I have been going to Kentmere for over 15 years now and they have never provided anything but compassion, understanding and are very precise on your options towards care for your pet.

The Kentmere staff has always called to inquire on how the "patient" is doing. Dr. Coogan even took time from his July 4th vacation to call me and check on my cat's progress!

I have dealt with other veterinarians and Kentmere, their staff and especially Dr Coogan are the only hospital I am confident that my pets are in great hands.

5
★★★★★

I'm not sure why others have had such bad experiences, but this is not the Kentmere I know.

I have been going to Kentmere for over 15 years now and they have never provided anything but compassion, understanding and are very precise on your options towards care for your pet.

The Kentmere staff has always called to inquire on how the "patient" is doing. Dr. Coogan even took time from his July 4th vacation to call me and check on my cat's progress!

I have dealt with other veterinarians and Kentmere, their staff and especially Dr Coogan are the only hospital I am confident that my pets are in great hands.

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3 out of 4 people found this review helpful.

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After hearing good reviews about Dr. Coogan, I took my newly adopted pet here for the first time. The receptionist was very friendly, handled my paperwork, and I waited to be seen. I get called into the exam room and the vet technician weighs my pet, then tells me that Dr. Coogan will be in to see me in a second. After walking into the exam room, Dr. Coogan briefly exams my pet, prescribes two medicines, and turns to walk out before I even have a chance to say two words. I try to ask him questions... about what the medicines are for, how to give them, etc... only to be greeted by an extremely rude response. He treated me like I was simply wasting his time and had more important things to hurry on to. Was I wrong to think that it is part of a vet's job?! To answer questions that pet owner's have?! Especially when it is simply to have a little more knowledge about what their pet is being prescribed. I was absolutely shocked and appalled at Dr. Coogan's complete rudeness and utter lack of respect for me. He completely talked down to me, and on top of that was extremely negative about the fact that I had adopted a pet from a shelter, and knew only a limited amount about it's medical history.

Then, because I had never given my pet oral medicine before I asked the vet technician if he could show me how to do it once so I could have a better feel when I arrived home (this was after Dr. Coogan had obviously already left the exam room). I was again, shocked to hear "No, I can't do that" and he turned to walk out.

Maybe some have had good experiences here, but I will definitely not be returning.

1
★☆☆☆☆

After hearing good reviews about Dr. Coogan, I took my newly adopted pet here for the first time. The receptionist was very friendly, handled my paperwork, and I waited to be seen. I get called into the exam room and the vet technician weighs my pet, then tells me that Dr. Coogan will be in to see me in a second. After walking into the exam room, Dr. Coogan briefly exams my pet, prescribes two medicines, and turns to walk out before I even have a chance to say two words. I try to ask him questions... about what the medicines are for, how to give them, etc... only to be greeted by an extremely rude response. He treated me like I was simply wasting his time and had more important things to hurry on to. Was I wrong to think that it is part of a vet's job?! To answer questions that pet owner's have?! Especially when it is simply to have a little more knowledge about what their pet is being prescribed. I was absolutely shocked and appalled at Dr. Coogan's complete rudeness and utter lack of respect for me. He completely talked down to me, and on top of that was extremely negative about the fact that I had adopted a pet from a shelter, and knew only a limited amount about it's medical history.

Then, because I had never given my pet oral medicine before I asked the vet technician if he could show me how to do it once so I could have a better feel when I arrived home (this was after Dr. Coogan had obviously already left the exam room). I was again, shocked to hear "No, I can't do that" and he turned to walk out.

Maybe some have had good experiences here, but I will definitely not be returning.

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2 out of 4 people found this review helpful.

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I have taken my beloved dog to Dr. Coogan for over 15 years now and have found him to be an excellent vet. My dog is actually thrilled to go there and Dr. Coogan had always been very friendly, helpful and respectful. I cannot imagine him showing the irritation expressed in the other 2 reviews. My last 2 visits have been the result of my elderly dog's decline and he showed genuine concern and told me he is "here anytime."

5
★★★★★

I have taken my beloved dog to Dr. Coogan for over 15 years now and have found him to be an excellent vet. My dog is actually thrilled to go there and Dr. Coogan had always been very friendly, helpful and respectful. I cannot imagine him showing the irritation expressed in the other 2 reviews. My last 2 visits have been the result of my elderly dog's decline and he showed genuine concern and told me he is "here anytime."

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3 out of 4 people found this review helpful.

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On my first visit to Dr. Coogan with my dog, he listened to her symptoms, listened to her heart, and prescribed me (unnecessary) pills that cost $75, plus the office visit charge, of course. When she couldn't take the pills he gave her (she took one), they refused to credit my account. He then recommended a chest x-ray, which diagnosed her heart disease. That was the good part. However, when I dealt with his staff, they were unfriendly, unprofessional and unhelpful. After spending $500 for one office visit, the pills, a chest x-ray, and bloodwork, I could not ask the doctor any questions about her condition. I asked the lady at the front desk to have him call me and her response was: "He's in surgery now, has appointments all day and I don't know when he'd be able to call you." Then, when I went in the following day, Saturday, to pick up the one med he did prescribe (after requesting 5 minutes of his time during said phone call the day before), I was treated rudely, heard the office staff saying (in disgusted tones): "I don't know -- she has questions for him or something," and left sitting there for 15 minutes, before I just decided to leave and find another vet. There was no "he'll be with you in a couple minutes," or "he'll see you between appointments." I just sat there, feeling like an intrusive idiot! Also, during the infamous phone call, the lady actually said (in response to me saying I wanted to ask the doc why he isn't putting her on heart meds): "It's going to get worse anyway, no matter what he does." Nice.

0
★☆☆☆☆

On my first visit to Dr. Coogan with my dog, he listened to her symptoms, listened to her heart, and prescribed me (unnecessary) pills that cost $75, plus the office visit charge, of course. When she couldn't take the pills he gave her (she took one), they refused to credit my account. He then recommended a chest x-ray, which diagnosed her heart disease. That was the good part. However, when I dealt with his staff, they were unfriendly, unprofessional and unhelpful. After spending $500 for one office visit, the pills, a chest x-ray, and bloodwork, I could not ask the doctor any questions about her condition. I asked the lady at the front desk to have him call me and her response was: "He's in surgery now, has appointments all day and I don't know when he'd be able to call you." Then, when I went in the following day, Saturday, to pick up the one med he did prescribe (after requesting 5 minutes of his time during said phone call the day before), I was treated rudely, heard the office staff saying (in disgusted tones): "I don't know -- she has questions for him or something," and left sitting there for 15 minutes, before I just decided to leave and find another vet. There was no "he'll be with you in a couple minutes," or "he'll see you between appointments." I just sat there, feeling like an intrusive idiot! Also, during the infamous phone call, the lady actually said (in response to me saying I wanted to ask the doc why he isn't putting her on heart meds): "It's going to get worse anyway, no matter what he does." Nice.

Pros: Properly diagnosed heart problem

Cons: Unprofessional staff; unavailable doctor

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My experience with Kentmere Vet Hospital and especially Dr. Kevin Coogan was extremly negative.
My dog has been extremly sick since March which began with swelling of the face, eye difficulties, discharge of fluid from eye, mouth, and nose, lethargy. He was immediately seen at the Emergency Animal Hospital. They felt he had some type of dental problem/disease. My vet was on vacation at the time so I took him to Banfield Animal Hospital. They sedated him and examined his mouth and throat and saw a wound in his throat which was infected, probably from eating a hard bone or sharp object. He was given a course of antibotics. My vet returned from vacation and I followed up with him several times. My dog would complete the course of antibotics and the next day would be very lethargic and couldnt stop drooling. My vet put my dog on antibotics two different times with no improvement. My dog had been sick for a months time!
Therefore, I scheduled an appointment with Kentmere Animal Hospital and Dr. Kevin Coogan on Saturday, April 4, 2009. I brought all my dogs medical records for his review.

This is the most unbelievable experience I have ever had with a "professional."
He entered the room extremly agitated asking what I wanted him to do. He was the third vet to see my dog and didn't see how he could help. I explained the story with my dog once again. He snatched the medical records, said he would look them over, "but really, its Saturday, what do you expect me to do?" and slammed the door.
Thirty seconds later he flew back in the room saying, "Your dog has an abcessed tooth", waving the records around in a condescending and belittling manner. (Actually my dog does not have an abcessed tooth. The record stated, that based on the sedation "no abcessed tooth was detected." I was honestly AFRAID to disagree with him! He continued to chastise and degrade me saying that nothing could be done today and he would be WILLING to set up an appointment for the dog to go under anesthesia for a dental exam. (Wow thanks!) I agreed thinking I might of missed something and honestly would of probably agreed to just about anything to get my dog back to normal health.
I do want to add that the "doctor" never looked at my dog, never examined him, never touched him, and read the medical records incorrectly!
As I was setting up the next appointment, He continued to say that he was the fourth vet I had taken my dog too, and what did I expect him to do, its Saturday, he has a tooth problem (which was incorrect), I hadnt had the dog previously sedated to have a dental exam performed (which was incorrect)...
Here's the thing, "Dr." Coogan, I wanted you to help my dog!
Last time I checked thats what vets are supposed to do...I'm sorry you were having a bad day and I will pray for you, but helpless animals do not need to suffer because your upset that you have to work on a Saturday.
By the way, I took my dog back to Banfield the next day, we discovered that he actually has lymes diease. Atleast now I know what is wrong and can do something about it!
Its bad enough when a member of your family is sick, especially one that can't tell you whats wrong, but to be treated with such disregard and disrespect by someone who you were PAYING to help you was devastating to me.
I hope this will save you the heartache that I had to endure by taking my dog to the vet on a Saturday (Jeez what was I thinking!!!)

1
★☆☆☆☆

My experience with Kentmere Vet Hospital and especially Dr. Kevin Coogan was extremly negative.
My dog has been extremly sick since March which began with swelling of the face, eye difficulties, discharge of fluid from eye, mouth, and nose, lethargy. He was immediately seen at the Emergency Animal Hospital. They felt he had some type of dental problem/disease. My vet was on vacation at the time so I took him to Banfield Animal Hospital. They sedated him and examined his mouth and throat and saw a wound in his throat which was infected, probably from eating a hard bone or sharp object. He was given a course of antibotics. My vet returned from vacation and I followed up with him several times. My dog would complete the course of antibotics and the next day would be very lethargic and couldnt stop drooling. My vet put my dog on antibotics two different times with no improvement. My dog had been sick for a months time!
Therefore, I scheduled an appointment with Kentmere Animal Hospital and Dr. Kevin Coogan on Saturday, April 4, 2009. I brought all my dogs medical records for his review.

This is the most unbelievable experience I have ever had with a "professional."
He entered the room extremly agitated asking what I wanted him to do. He was the third vet to see my dog and didn't see how he could help. I explained the story with my dog once again. He snatched the medical records, said he would look them over, "but really, its Saturday, what do you expect me to do?" and slammed the door.
Thirty seconds later he flew back in the room saying, "Your dog has an abcessed tooth", waving the records around in a condescending and belittling manner. (Actually my dog does not have an abcessed tooth. The record stated, that based on the sedation "no abcessed tooth was detected." I was honestly AFRAID to disagree with him! He continued to chastise and degrade me saying that nothing could be done today and he would be WILLING to set up an appointment for the dog to go under anesthesia for a dental exam. (Wow thanks!) I agreed thinking I might of missed something and honestly would of probably agreed to just about anything to get my dog back to normal health.
I do want to add that the "doctor" never looked at my dog, never examined him, never touched him, and read the medical records incorrectly!
As I was setting up the next appointment, He continued to say that he was the fourth vet I had taken my dog too, and what did I expect him to do, its Saturday, he has a tooth problem (which was incorrect), I hadnt had the dog previously sedated to have a dental exam performed (which was incorrect)...
Here's the thing, "Dr." Coogan, I wanted you to help my dog!
Last time I checked thats what vets are supposed to do...I'm sorry you were having a bad day and I will pray for you, but helpless animals do not need to suffer because your upset that you have to work on a Saturday.
By the way, I took my dog back to Banfield the next day, we discovered that he actually has lymes diease. Atleast now I know what is wrong and can do something about it!
Its bad enough when a member of your family is sick, especially one that can't tell you whats wrong, but to be treated with such disregard and disrespect by someone who you were PAYING to help you was devastating to me.
I hope this will save you the heartache that I had to endure by taking my dog to the vet on a Saturday (Jeez what was I thinking!!!)

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2 out of 5 people found this review helpful.

.

This small and unassuming practice KNOWS animals and their owners. They are practical, conservative, and offer the most individual care to pets. Animals needing hospitalization are cared for wonderfully, and the staff really gets to know your pet. Prices are more than competitive, and appointments have been very easy to get. They are also more than willing to give you phone advice if your animal's issue doesn't warrant a visit. Our main dealings have been with Dr. Coogan, who is simply terrific. This vet is located near the Augustine Cutoff and across from the restaurant Gallucios.

2
★★★★★

This small and unassuming practice KNOWS animals and their owners. They are practical, conservative, and offer the most individual care to pets. Animals needing hospitalization are cared for wonderfully, and the staff really gets to know your pet. Prices are more than competitive, and appointments have been very easy to get. They are also more than willing to give you phone advice if your animal's issue doesn't warrant a visit. Our main dealings have been with Dr. Coogan, who is simply terrific. This vet is located near the Augustine Cutoff and across from the restaurant Gallucios.

Pros: The staff and docs are very experienced and are the tops!

Cons: Very few. Do note that this is not a 24-hour emergency center.

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While I feel badly that this person had a bad experience, I would ask that people do not judge this animal hospital this way. We have brought our dog there for many years and have nothing but good things to say about Kevin Coogan. Our dog had tremendous skin problems--and at one point the groomer, we believe, had shaved him so poorly that his hair was not growing back. One day while my husband was walking Cody, Dr. Coogan actually stopped his car to say to Ed that he was concerned about how Cody looked and even suspected he may have Cushing's Disease. Kevin Coogan was right. He did have it, but we never knew. He actually took the time to stop on the street to give caring to our precious dog. There are two sides to every story and I feel that you should not judge a vet based on one person's unfortunate experience, that may have more to the story then is listed here. Dr. Coogan is a very caring veterinarian. He will be the first to tell you if you need to go to the U of P or elsewhere for services that he knows are better provided in a specialist capacity. He also took care not to run up our bills and advised of tests that were not crucial and might not be conclusive. He visits elderly people with pets, who are not able to come to the office. Ultimately, when our precious dog had to be put down in November, we received a letter from a veterinary school, advising of a contribution from Dr. Coogan in his memory. Is he fallible? Of course he is. There is not a vet in the world who is not.

4
★★★★☆

While I feel badly that this person had a bad experience, I would ask that people do not judge this animal hospital this way. We have brought our dog there for many years and have nothing but good things to say about Kevin Coogan. Our dog had tremendous skin problems--and at one point the groomer, we believe, had shaved him so poorly that his hair was not growing back. One day while my husband was walking Cody, Dr. Coogan actually stopped his car to say to Ed that he was concerned about how Cody looked and even suspected he may have Cushing's Disease. Kevin Coogan was right. He did have it, but we never knew. He actually took the time to stop on the street to give caring to our precious dog. There are two sides to every story and I feel that you should not judge a vet based on one person's unfortunate experience, that may have more to the story then is listed here. Dr. Coogan is a very caring veterinarian. He will be the first to tell you if you need to go to the U of P or elsewhere for services that he knows are better provided in a specialist capacity. He also took care not to run up our bills and advised of tests that were not crucial and might not be conclusive. He visits elderly people with pets, who are not able to come to the office. Ultimately, when our precious dog had to be put down in November, we received a letter from a veterinary school, advising of a contribution from Dr. Coogan in his memory. Is he fallible? Of course he is. There is not a vet in the world who is not.

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3 out of 5 people found this review helpful.

.

I took my dog to Kentmere, and I was treated very horribly..I made an appt to drop my dog off for her hip x-ray, they called me a few hours later, said they did bloodwork on her... to come pick her up. I rescheduled for two days later, when I dropped her off again for the x-ray, I asked to know the details of the bloodwork they performed on my dog, I was told by a tech everything was normal. Her hips were x-rayed, when I picked her up (the vet was not there) I requested to review the radiographs that were taken before being sent off to OFA, I was denied, being treated as though my dog's records are none of my business and I wouldn't be able to read them anyway. When I got home, she was EXTREMELY dehydrated, I don't think they gave her any water, her hips appeared to be very sore, I understand groggy and feeling drunk from the anesthesia, but she was clearly having a problem...stretching the hindlegs out for the radiograph should not have caused her such discomfort. I called 3 times within a period of one week give or take, requesting that Dr. Coogan return my phonecall as I have many questions regarding my dogs radiograph, side effects, her bloodwork, etc. A vet tech called and said Dr. Coogan suggests I go to another vet clinic because I was unhappy with the service they provided, and I was asking too many questions. When I finally got a copy of her bloodwork it showed her eosinophils level is high (2380 should be no higher than 1200, from what friends of mine have told me) Please go to another vet, it is not worth the risk for your beloved animal.

1
★☆☆☆☆

I took my dog to Kentmere, and I was treated very horribly..I made an appt to drop my dog off for her hip x-ray, they called me a few hours later, said they did bloodwork on her... to come pick her up. I rescheduled for two days later, when I dropped her off again for the x-ray, I asked to know the details of the bloodwork they performed on my dog, I was told by a tech everything was normal. Her hips were x-rayed, when I picked her up (the vet was not there) I requested to review the radiographs that were taken before being sent off to OFA, I was denied, being treated as though my dog's records are none of my business and I wouldn't be able to read them anyway. When I got home, she was EXTREMELY dehydrated, I don't think they gave her any water, her hips appeared to be very sore, I understand groggy and feeling drunk from the anesthesia, but she was clearly having a problem...stretching the hindlegs out for the radiograph should not have caused her such discomfort. I called 3 times within a period of one week give or take, requesting that Dr. Coogan return my phonecall as I have many questions regarding my dogs radiograph, side effects, her bloodwork, etc. A vet tech called and said Dr. Coogan suggests I go to another vet clinic because I was unhappy with the service they provided, and I was asking too many questions. When I finally got a copy of her bloodwork it showed her eosinophils level is high (2380 should be no higher than 1200, from what friends of mine have told me) Please go to another vet, it is not worth the risk for your beloved animal.

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3 out of 5 people found this review helpful.

 

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