Irini's Originals,LLC

★★★★☆
  • 400 Philadelphia Pike

    Wilmington, DE 19809

    Map & Directions
  • 302-762-0397

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I honestly have never had such a horrible experience with a dress shop in my entire life. Not a single dress was in the appropriate size when the bridal party were there for their fitting. 3 of the bridesmaids dresses felt like they were 2

3
★★★★★

I honestly have never had such a horrible experience with a dress shop in my entire life. Not a single dress was in the appropriate size when the bridal party were there for their fitting. 3 of the bridesmaids dresses felt like they were 2

.

Run in the other direction. I would never go back or refer anyone else to. The customer service is awful. Regardless of appointments, my bridal party never felt comfortable or taken care of. We were always pushed aside, forced to wait, or completely ignored. My bridesmaids refused to go back until it was time for them to pick up their dress. I was completely embarrassed that they had to deal with the attitudes and rude behavior. However, since it is was the shop that we found the girls dresses in, we decided to order. One dress was stained. Nikki screamed at my bridesmaids in the midst of her panicked tantrum. The mother did not offer to help bridesmaids or myself. The amount of people in the store at one time (with "appointments" ) was outrageous. It is very poorly run- every bridesmaid said the owners could not find their paperwork when it was time to pay. They tried to overcharge my girls and myself. And that was just the beginning. Spending tons of money on a gown there, I was baffled by the fact that multiple dress fittings were cancelled and rescheduled for weeks at a time. Clearly, their priorities were going on vacation- not on their customers. When my fitting actually took place, Nikki was nowhere to be found. After a call from her father, I was informed she was going to get her roots done before she left for vacation. My gown sat, and my bridesmaids dresses sat at the store until she came back because we were not "allowed to pick them up" until Nikki came back from Greece. When she finally did, she told my bridesmaid that I didn't show up to my appointment. I dealt with a ton of unprofessional behavior, way more than necessary. I would never recommend anyone going back, regardless of the 'reasonable prices.' Pay the extra $20 and go somewhere that treats you the way a customer should be treated.

1
★☆☆☆☆

Run in the other direction. I would never go back or refer anyone else to. The customer service is awful. Regardless of appointments, my bridal party never felt comfortable or taken care of. We were always pushed aside, forced to wait, or completely ignored. My bridesmaids refused to go back until it was time for them to pick up their dress. I was completely embarrassed that they had to deal with the attitudes and rude behavior. However, since it is was the shop that we found the girls dresses in, we decided to order. One dress was stained. Nikki screamed at my bridesmaids in the midst of her panicked tantrum. The mother did not offer to help bridesmaids or myself. The amount of people in the store at one time (with "appointments" ) was outrageous. It is very poorly run- every bridesmaid said the owners could not find their paperwork when it was time to pay. They tried to overcharge my girls and myself. And that was just the beginning. Spending tons of money on a gown there, I was baffled by the fact that multiple dress fittings were cancelled and rescheduled for weeks at a time. Clearly, their priorities were going on vacation- not on their customers. When my fitting actually took place, Nikki was nowhere to be found. After a call from her father, I was informed she was going to get her roots done before she left for vacation. My gown sat, and my bridesmaids dresses sat at the store until she came back because we were not "allowed to pick them up" until Nikki came back from Greece. When she finally did, she told my bridesmaid that I didn't show up to my appointment. I dealt with a ton of unprofessional behavior, way more than necessary. I would never recommend anyone going back, regardless of the 'reasonable prices.' Pay the extra $20 and go somewhere that treats you the way a customer should be treated.

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Working with the staff/family of Irini's was a truly wonderful experience. Ten years ago, I bought my senior prom dress here. This year, I bought my wedding dress at Irini's. The fact that it is all family run is really important to me,

3
★★★★★

Working with the staff/family of Irini's was a truly wonderful experience. Ten years ago, I bought my senior prom dress here. This year, I bought my wedding dress at Irini's. The fact that it is all family run is really important to me,

.

My wife looked beautiful in her Casablanca dress from Irini's Originals. \r
I came back from deployment overseas and got married in August. Because of the change of wedding date, the people from Irini's were more than gracious to adjust

3
★★★★★

My wife looked beautiful in her Casablanca dress from Irini's Originals. \r
I came back from deployment overseas and got married in August. Because of the change of wedding date, the people from Irini's were more than gracious to adjust

.

We made an appointment like month ahead and when we got in, it seamed that we didnt need one, because none payed attention to us. So we just browsed through the dresses and pick our choices. Then someone finally came to us and measured me. Thats still not that bad.

We ordered and payed for one piece of our final choice to see how its going to look like then we get it and month and half later founded out that Irini's wouldnt order only one piece and that she is waiting for the rest of brides mades to order theirs. That was dissapointing since we were expecting the dress any day and werent informed about this policy.

Her prices are very reasonable however when they took my measurements and told me Im sicze 0 (usually im size 2-4) I trusted them because I expected them knowing more since they have been in business for many years. Unfortunately I was wrong, they measurements were way off and my dress is 4 inches smaller then what the measurements are! It wouldnt be such a big deal if this didnt happen to 4 out of 6 brides mades - 2 girls knew better and ordered bigger sizen-but I had no idea that these dresses were made in china so they just run much smaller-my chest is still 33inches and dress i received is 29, maybe 30 if I stretch it. Reaction was of course- no problem, bring them in, we will fix it but we would have to pay for that which i dont think its fair at all. So the dress out cost me 1/3 more in the end which isnt reasonable at all and I have feeling they know what they ar doing by all this.

One more dissapointing thing was to get hold of her. She seams to be overscheduled and not having time to get back to you and pay attention to you.

1
★☆☆☆☆

We made an appointment like month ahead and when we got in, it seamed that we didnt need one, because none payed attention to us. So we just browsed through the dresses and pick our choices. Then someone finally came to us and measured me. Thats still not that bad.

We ordered and payed for one piece of our final choice to see how its going to look like then we get it and month and half later founded out that Irini's wouldnt order only one piece and that she is waiting for the rest of brides mades to order theirs. That was dissapointing since we were expecting the dress any day and werent informed about this policy.

Her prices are very reasonable however when they took my measurements and told me Im sicze 0 (usually im size 2-4) I trusted them because I expected them knowing more since they have been in business for many years. Unfortunately I was wrong, they measurements were way off and my dress is 4 inches smaller then what the measurements are! It wouldnt be such a big deal if this didnt happen to 4 out of 6 brides mades - 2 girls knew better and ordered bigger sizen-but I had no idea that these dresses were made in china so they just run much smaller-my chest is still 33inches and dress i received is 29, maybe 30 if I stretch it. Reaction was of course- no problem, bring them in, we will fix it but we would have to pay for that which i dont think its fair at all. So the dress out cost me 1/3 more in the end which isnt reasonable at all and I have feeling they know what they ar doing by all this.

One more dissapointing thing was to get hold of her. She seams to be overscheduled and not having time to get back to you and pay attention to you.

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My girls (2) and I showed up for said appointment 5 minutes early. We walked in and the mother said something to one of my bridesmaids (I found out later that she simply barked "food and drink" while pointing to a table. This is the least of their sins though - keep going). Nikki came down with the pleasant voice I remembered from the telephone and asked if this was my whole party - yes. She asked if I knew what I was looking for - yes, I said as I pulled 9 printouts (specific with designers and item #s) from a folder. Things are going to great, right? Wrong.

Nikki pointed to a tiny room that we could use to try on dresses bc we had an appointment, and we continued through the store. What we did NOT expect was to be led into a small warm red room jammed with bridesmaids dresses and clusters of maids in various stages of undress, clambering for dresses. OK, I can deal with that.

I told Nikki the TWO designers I was interested in and she took us to a back wall for one designer, then pointed to the other side of the room for the other designer, and left before I could blink. My girls and I poured through the racks for a few minutes, finding none of my choices, so I hoped to salvage the appt by checking for the other designer. Then it hit me - I have an APPOINTMENT and I'm going to be paying THEM. Why am I doing the pulling?? Pssh

I took my girls and headed for the door, and Irini asked if I'd found my dress (Nikki was on the phone giving hours to some poor sucker). I tossed a "no" over my shoulder without breaking stride. We were in and out in 5 minutes, and my poor mom got to experience the Irini treatment on her own. She went in, told Irini she was there for me, and was told that Nikki would know where I was...and then she sat down to stamp business cards without another word. My mom waited patiently until Nikki happened to stroll out, told her I was gone and that she was "surprised" that we'd left so quickly. Imagine that.

I would NEVER recommend this place to anyone. I am one of the most laidback brides out there, so if you can tick me off, that's really saying something!

1
★☆☆☆☆

My girls (2) and I showed up for said appointment 5 minutes early. We walked in and the mother said something to one of my bridesmaids (I found out later that she simply barked "food and drink" while pointing to a table. This is the least of their sins though - keep going). Nikki came down with the pleasant voice I remembered from the telephone and asked if this was my whole party - yes. She asked if I knew what I was looking for - yes, I said as I pulled 9 printouts (specific with designers and item #s) from a folder. Things are going to great, right? Wrong.

Nikki pointed to a tiny room that we could use to try on dresses bc we had an appointment, and we continued through the store. What we did NOT expect was to be led into a small warm red room jammed with bridesmaids dresses and clusters of maids in various stages of undress, clambering for dresses. OK, I can deal with that.

I told Nikki the TWO designers I was interested in and she took us to a back wall for one designer, then pointed to the other side of the room for the other designer, and left before I could blink. My girls and I poured through the racks for a few minutes, finding none of my choices, so I hoped to salvage the appt by checking for the other designer. Then it hit me - I have an APPOINTMENT and I'm going to be paying THEM. Why am I doing the pulling?? Pssh

I took my girls and headed for the door, and Irini asked if I'd found my dress (Nikki was on the phone giving hours to some poor sucker). I tossed a "no" over my shoulder without breaking stride. We were in and out in 5 minutes, and my poor mom got to experience the Irini treatment on her own. She went in, told Irini she was there for me, and was told that Nikki would know where I was...and then she sat down to stamp business cards without another word. My mom waited patiently until Nikki happened to stroll out, told her I was gone and that she was "surprised" that we'd left so quickly. Imagine that.

I would NEVER recommend this place to anyone. I am one of the most laidback brides out there, so if you can tick me off, that's really saying something!

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Oh Lord, where do I start??\r
\r
I made an appointment for bridesmaid dress shopping over a month ago. My girls (2) and I showed up for said appointment 5 minutes early. We walked in and the mother said something to one of my bridesmaids

3
★★★★★

Oh Lord, where do I start??\r
\r
I made an appointment for bridesmaid dress shopping over a month ago. My girls (2) and I showed up for said appointment 5 minutes early. We walked in and the mother said something to one of my bridesmaids

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WORST STORE, Niki and her husband are very unprofessional. They need to learn how to run a business. They have no class, horrible customer service and most of all have no idea how to treat a bride and her family.

3
★★★★★

WORST STORE, Niki and her husband are very unprofessional. They need to learn how to run a business. They have no class, horrible customer service and most of all have no idea how to treat a bride and her family.

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If I could give this business zero stars, I would.

I had to order a bridesmaid's dress from Irini's Originals. When speaking with the owner's daughter, Nikki, I explained my situation that I have been experiencing significant difficulty

3
★★★★★

If I could give this business zero stars, I would.

I had to order a bridesmaid's dress from Irini's Originals. When speaking with the owner's daughter, Nikki, I explained my situation that I have been experiencing significant difficulty

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VERY Disappointed!! My sister is getting married and we ordered the bride and bridesmaid dresses from this shop and when came time for the dresses to be altered everyone's dress was not altered correctly. My dress' hem was completely and

3
★★★★★

VERY Disappointed!! My sister is getting married and we ordered the bride and bridesmaid dresses from this shop and when came time for the dresses to be altered everyone's dress was not altered correctly. My dress' hem was completely and

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With a wedding shop on every corner, I could not believe the way we were treated at Irinis. The sales woman and seamstress treated my entire wedding party and especially my mother poorly. I am 2 weeks from my wedding and have no dress or

3
★★★★★

With a wedding shop on every corner, I could not believe the way we were treated at Irinis. The sales woman and seamstress treated my entire wedding party and especially my mother poorly. I am 2 weeks from my wedding and have no dress or

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Irinis Originals was recommended to me back in August by my cousin and many others who have used them. I went in w/ my parade of 12 bridesmaids found dresses we loved at a total steal! Measurements were taken deposits were given it was a

3
★★★★★

Irinis Originals was recommended to me back in August by my cousin and many others who have used them. I went in w/ my parade of 12 bridesmaids found dresses we loved at a total steal! Measurements were taken deposits were given it was a

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Horrible service - our bridal party keeps getting the run around trying to pick up our dresses - I even made an appointment and when I arrived on time, I was told the girl was not there - unbelievable - very frustrating and rude - I don't even know how or when we can get our dresses when we make an appointment and still can't get service or help - DO NOT BUY FROM!!!!

1
★☆☆☆☆

Horrible service - our bridal party keeps getting the run around trying to pick up our dresses - I even made an appointment and when I arrived on time, I was told the girl was not there - unbelievable - very frustrating and rude - I don't even know how or when we can get our dresses when we make an appointment and still can't get service or help - DO NOT BUY FROM!!!!

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Frustrating to deal with - gave our bridal party the run around trying to pick up dresses - even made an appointment and the girl was not there after speaking with her personally to make the appointment - unbelievable! DO NOT BUY FROM!

3
★★★★★

Frustrating to deal with - gave our bridal party the run around trying to pick up dresses - even made an appointment and the girl was not there after speaking with her personally to make the appointment - unbelievable! DO NOT BUY FROM!

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I stopped in on a whim not expecting to try anything on. Nikki was the only one there and welcomed me with open arms. I tried on several dresses and not once was did she rush me or was she pushy. She was the exact opposite. She really took her time with me and made sure I found what I was looking for. I came in with something specific in mind and she wound up pulling a dress that I wouldn't have picked that wound up being PERFECT!! The dress was half off so I got a steal!!!!! I did not see one dress above $2,000. My experience here was amazing. I was able to keep my dress there after I purchased and Nykki and her mom will be doing the alterations. I just know they will do a fabulous job! Great experience. I have tried on dresses at two other places in the past and this was the only time I felt like I was treated as a bride! I felt so special. I would recommend them to everyone!

2
★★★★★

I stopped in on a whim not expecting to try anything on. Nikki was the only one there and welcomed me with open arms. I tried on several dresses and not once was did she rush me or was she pushy. She was the exact opposite. She really took her time with me and made sure I found what I was looking for. I came in with something specific in mind and she wound up pulling a dress that I wouldn't have picked that wound up being PERFECT!! The dress was half off so I got a steal!!!!! I did not see one dress above $2,000. My experience here was amazing. I was able to keep my dress there after I purchased and Nykki and her mom will be doing the alterations. I just know they will do a fabulous job! Great experience. I have tried on dresses at two other places in the past and this was the only time I felt like I was treated as a bride! I felt so special. I would recommend them to everyone!

Pros: Wonderful Place

Cons: none at all!!!!

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Irini's Originals was an awesome experience. I went to the store with my mother and bridesmaids. We had to wait for a little bit, but we were allowed to look through all the dresses which was fun and wonderful.

The daughter was very attentive and helpful. She allowed me to try on a great number of gowns, as well as those she picked for me. She offered great prices, which were not only competitive, but better than other stores where I'd looked. The mother was nice as well, and offered some suggestions on the dresses. Neither were pushy in the least.

I would highly recommend this store.

2
★★★★★

Irini's Originals was an awesome experience. I went to the store with my mother and bridesmaids. We had to wait for a little bit, but we were allowed to look through all the dresses which was fun and wonderful.

The daughter was very attentive and helpful. She allowed me to try on a great number of gowns, as well as those she picked for me. She offered great prices, which were not only competitive, but better than other stores where I'd looked. The mother was nice as well, and offered some suggestions on the dresses. Neither were pushy in the least.

I would highly recommend this store.

Pros: Personalized Service, Very Attentive, Savy Saleslady

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I would highly recommend Irini's to any bride. They have a beautiful selection of dresses, and they will go out of their way to help you. The prices may be slightly higher than other places, but you get what you pay for!

4
★★★★☆

I would highly recommend Irini's to any bride. They have a beautiful selection of dresses, and they will go out of their way to help you. The prices may be slightly higher than other places, but you get what you pay for!

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My Maid of Honor and I went in and found the dress in less than 20 minutes. The service was great, everyone was friendly. I wasn't "pressured" into anything, I order what I wanted without any stress! Awesome!!

2
★★★★★

My Maid of Honor and I went in and found the dress in less than 20 minutes. The service was great, everyone was friendly. I wasn't "pressured" into anything, I order what I wanted without any stress! Awesome!!

Pros: Courtesy, Knowledgable, Large Variety

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I was greeted right away and given the opportunity to look at ALL the dresses, tons of them. I was told about the ones I liked and they did what was needed to make me feel special. Individual attention and detail were given. Two other customers walked in and I still thought I was the only one. Great experience and it is where I am getting my dress from!!

2
★★★★★

I was greeted right away and given the opportunity to look at ALL the dresses, tons of them. I was told about the ones I liked and they did what was needed to make me feel special. Individual attention and detail were given. Two other customers walked in and I still thought I was the only one. Great experience and it is where I am getting my dress from!!

Pros: Wonderful selection and staff

Cons: None

.

I also had a very positive experience at Irinis. The sales people (owner and daughter) were very sweet, attentive, and knowledgeable. They didn't make me feel rushed, or pressured to buy immediately like some shops. They have a nice selection of gowns that were reasonable priced (20% off the ticketed price).

I?ve visited just about every bridal shop in DE and they are among the best. I?m so happy I purchased my gown from them and plan to purchase my Bridesmaid?s dresses there too.

2
★★★★★

I also had a very positive experience at Irinis. The sales people (owner and daughter) were very sweet, attentive, and knowledgeable. They didn't make me feel rushed, or pressured to buy immediately like some shops. They have a nice selection of gowns that were reasonable priced (20% off the ticketed price).

I?ve visited just about every bridal shop in DE and they are among the best. I?m so happy I purchased my gown from them and plan to purchase my Bridesmaid?s dresses there too.

Pros: Selection, Service, Atmosphere

Cons: none

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I STRONGLY disagree with these two people! This family owned business has been around for 30 years and their experience in the tri state area is truly unmatched! My wedding date was set approximatly 8 months after I was engaged. I shopped around to find the best selection and price for wedding gowns. Irini's Original was the only bridal shop that was willing to work with me on such short notice and give me the best price. They said they would match any price of their competitors. There was a specific dress I wanted that I found at another store for $50 less. They not only gave me that price, but also gave me another $25 off that price. Because I live an hour and a half away from their store, they asked me to send in my measurements. I was apprehensive about the delivery of the dress since I knew I was almost 6 months from my wedding date and the dresses normaly take 4 to 6 months for delivery. I spoke with the owner's daughter who helped expedite my order and said she would have my dress at her store in 4 months. Sure enough my dress came in 9 weeks before my wedding! I went to the store within days of delivery to get fitted. I was really nervous about the size of the dress,but the dress fit almost perfectly. Hardly any major alterations had to be made! I suppose the other reviewer didn't send in the right measurements because my dress fit me almost perfectly. Also, the price of the alterations were no more than any other place in the area. I would recommend this bridal shop to anyone who wants the best prices, fantastic selection, and exceptional/accomadating service!

2
★★★★★

I STRONGLY disagree with these two people! This family owned business has been around for 30 years and their experience in the tri state area is truly unmatched! My wedding date was set approximatly 8 months after I was engaged. I shopped around to find the best selection and price for wedding gowns. Irini's Original was the only bridal shop that was willing to work with me on such short notice and give me the best price. They said they would match any price of their competitors. There was a specific dress I wanted that I found at another store for $50 less. They not only gave me that price, but also gave me another $25 off that price. Because I live an hour and a half away from their store, they asked me to send in my measurements. I was apprehensive about the delivery of the dress since I knew I was almost 6 months from my wedding date and the dresses normaly take 4 to 6 months for delivery. I spoke with the owner's daughter who helped expedite my order and said she would have my dress at her store in 4 months. Sure enough my dress came in 9 weeks before my wedding! I went to the store within days of delivery to get fitted. I was really nervous about the size of the dress,but the dress fit almost perfectly. Hardly any major alterations had to be made! I suppose the other reviewer didn't send in the right measurements because my dress fit me almost perfectly. Also, the price of the alterations were no more than any other place in the area. I would recommend this bridal shop to anyone who wants the best prices, fantastic selection, and exceptional/accomadating service!

Pros: Wonderful service and the best prices!

Cons: ABSOLUTLY NONE!!!!

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The family seemed very nice and willing to help us when trying on the dresses. .. We had a bridesmaid that was pregnant at the time, so they helped estimate what size to order b/c the owner's daughter was there that just had a baby too. I got measured and ordered a size larger so that I had room for alterations. Another girl called with her measurements and they tried to get her to order a smaller size, but she went up a size as well, just to be cautious. We were told that they would call and let us know when they placed the order and provide an estimate of when they will be ready. After waiting a few weeks, I (Bride's sister) called to ask when they would be in...they asked me when they were ordered...I told them I didn't know...they told me they couldn't help me...! Then the bride called a few days later to inquire, still NO HELP. They didn't want to take the time to look up our account. A few weeks later we called and someone finally looked up our order and said in two weeks. We called back in two weeks and they said, oh sorry we forgot to call to let you know they were in.
When we all tried our dresses on THEY WERE ALL TOO SMALL!!!!! 6 of 7 girls couldn't zipper their dresses!!! We called to ask why and what happened and they said we should have ordered sizes larger and would just need to have them all let out (of course when trying them on she tried to get us to order even smaller sizes)...nothing they could do about it, but their alterations start at $25.... WHAT A SCAM!!!!! DON'T SHOP HERE!!! Too much PAIN and AGGRAVATION for a few weeks before the wedding...

0
★☆☆☆☆

The family seemed very nice and willing to help us when trying on the dresses. .. We had a bridesmaid that was pregnant at the time, so they helped estimate what size to order b/c the owner's daughter was there that just had a baby too. I got measured and ordered a size larger so that I had room for alterations. Another girl called with her measurements and they tried to get her to order a smaller size, but she went up a size as well, just to be cautious. We were told that they would call and let us know when they placed the order and provide an estimate of when they will be ready. After waiting a few weeks, I (Bride's sister) called to ask when they would be in...they asked me when they were ordered...I told them I didn't know...they told me they couldn't help me...! Then the bride called a few days later to inquire, still NO HELP. They didn't want to take the time to look up our account. A few weeks later we called and someone finally looked up our order and said in two weeks. We called back in two weeks and they said, oh sorry we forgot to call to let you know they were in.
When we all tried our dresses on THEY WERE ALL TOO SMALL!!!!! 6 of 7 girls couldn't zipper their dresses!!! We called to ask why and what happened and they said we should have ordered sizes larger and would just need to have them all let out (of course when trying them on she tried to get us to order even smaller sizes)...nothing they could do about it, but their alterations start at $25.... WHAT A SCAM!!!!! DON'T SHOP HERE!!! Too much PAIN and AGGRAVATION for a few weeks before the wedding...

Pros: Nice area to drive through.

Cons: Horrible service, poor English, Bad customer service, bad business people, liers.

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DO NOT SHOP AT IRINI'S ORIGINALS IN WILMINGTON, DE!!!!! I had the worst possible experience there and even had to threaten calling the police!! They lied to me and took advantage of the fact that I am a bride... tried to charge me for things that coem WITH the dress price... ridiculous!!! TAKE YOUR BUSINESS ELSEWHERE!!!!!!

They said that my Maggie Sottero dress was NOT available in petite sizing, so I ordered regular, only to later find out that was a LIE to make more money on alterations... then when i called to change the order they said the dress was ALREADY in [1 month after ordering, yea right!] They tried to charge me $200 to order in petite even though it is FREE... basically a horrible business ethic and they even made me cry due to the stress!!! I wouldn't wish this dress shop on my WORST ENEMY!!!!

0
★☆☆☆☆

DO NOT SHOP AT IRINI'S ORIGINALS IN WILMINGTON, DE!!!!! I had the worst possible experience there and even had to threaten calling the police!! They lied to me and took advantage of the fact that I am a bride... tried to charge me for things that coem WITH the dress price... ridiculous!!! TAKE YOUR BUSINESS ELSEWHERE!!!!!!

They said that my Maggie Sottero dress was NOT available in petite sizing, so I ordered regular, only to later find out that was a LIE to make more money on alterations... then when i called to change the order they said the dress was ALREADY in [1 month after ordering, yea right!] They tried to charge me $200 to order in petite even though it is FREE... basically a horrible business ethic and they even made me cry due to the stress!!! I wouldn't wish this dress shop on my WORST ENEMY!!!!

Pros: Selection is OK

Cons: SERVICE HORRIBLE, they try to take advantage of new brides!!!!

 

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