Brandywine Flowers

★★★☆☆
  • 1303 Veale Rd

    Wilmington, DE 19810

    Map & Directions
  • 302-478-6231

About Brandywine Flowers

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  • Florists

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I was very unhappy with the service I received with flowers delivered to me for my birthday. First of all the order was delivered over 8hrs late and a phone call had to be made looking for the missing arrangement. The flowers were completely wrong, not at all like the ones ordered. When we called to follow up (the next day since the shop was now closed) there was a great deal of frustration. I had to give back the first order and was told that the correct flowers would be delivered in their place. The next day flowers were picked up, but none were delivered. After yet another phone call (now 4 days after my birthday) the exact same incorrect arrangement was again delivered. Same Vase, same flowers, same arrangement. I don't think they were even fresh flowers, just the same ones they delivered before. I would never use this florist or recommend them to anyone.

0
★☆☆☆☆

I was very unhappy with the service I received with flowers delivered to me for my birthday. First of all the order was delivered over 8hrs late and a phone call had to be made looking for the missing arrangement. The flowers were completely wrong, not at all like the ones ordered. When we called to follow up (the next day since the shop was now closed) there was a great deal of frustration. I had to give back the first order and was told that the correct flowers would be delivered in their place. The next day flowers were picked up, but none were delivered. After yet another phone call (now 4 days after my birthday) the exact same incorrect arrangement was again delivered. Same Vase, same flowers, same arrangement. I don't think they were even fresh flowers, just the same ones they delivered before. I would never use this florist or recommend them to anyone.

Cons: terrible customer service

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First of all, if you can stop in, visit their store. It is quite charming and they work hard to help you. They have a quality guarantee on their flowers and really follow through with it. I trust their designers too and usually just let them use what they have in stock. I have yet to be disappointed!

Instead of leaving a "we missed you" slip, they once delivered a large arrangement to my neighbor so she could give it to me. Well, I did not get it for 24 hours and she smokes like a chimney. They actually replaced my arrangement since it smelled too much like smoke. Wow! I was impressed!

5
★★★★★

First of all, if you can stop in, visit their store. It is quite charming and they work hard to help you. They have a quality guarantee on their flowers and really follow through with it. I trust their designers too and usually just let them use what they have in stock. I have yet to be disappointed!

Instead of leaving a "we missed you" slip, they once delivered a large arrangement to my neighbor so she could give it to me. Well, I did not get it for 24 hours and she smokes like a chimney. They actually replaced my arrangement since it smelled too much like smoke. Wow! I was impressed!

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This company is one of the best for promptness when it comes to flower arrangements and delivery. I was impressed at the great customer service. I would definately use again

4
★★★★☆

This company is one of the best for promptness when it comes to flower arrangements and delivery. I was impressed at the great customer service. I would definately use again

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