Leann's Bridal & Custom Design

★★★☆☆
  • 2212 Kirkwood Hwy

    Wilmington, DE 19805

    Map & Directions
  • 302-636-9344

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DON'T DO IT!!! I made a deposit on a custom wedding dress, but the ceremony was called off just two weeks after making the deposit. I called the owner and asked her if she had purchased any of the material for my dress. After confirming that she had only purchased some trims, I asked for a refund. After making a big deal about all of "the time" that she spent swiping the credit card machine, using her paper to draw the desing, searching the internet for 2 hours, etc....we mutually agreed to a $300 REFUND, which she ran through as a $300 SALE. Both my bank and her credit merchant was unable to fix the error, which pulled the money out of my bank account IMMEDIATELY. While she did ultimately refund the money for both the error and the sale itself, the refund took 4 days to hit my account. All of the transactions that I had pending at the time bounced and I was charged with $420 of NSF fees. The manager of my bank spoke with the owner, and explained how it was her fault that the account had so many overdraft fees. They were nice enough to waive $280 of the fees, and told her if she was a reputable merchant she take accountability for her error and pay the additional $140 in NSF fees that her error caused. The owner requested proof, and the bank manager printed out everything for her and attached her card. When I took the documentation to the owner of the store, she flat out told me that she was not going to refund the money. And to do what I had to do. At this point you might as well say that I didn't get a refund at all! Her customer service and attitude is awful and I will be filing a dispute with the BBB!

1
★☆☆☆☆

DON'T DO IT!!! I made a deposit on a custom wedding dress, but the ceremony was called off just two weeks after making the deposit. I called the owner and asked her if she had purchased any of the material for my dress. After confirming that she had only purchased some trims, I asked for a refund. After making a big deal about all of "the time" that she spent swiping the credit card machine, using her paper to draw the desing, searching the internet for 2 hours, etc....we mutually agreed to a $300 REFUND, which she ran through as a $300 SALE. Both my bank and her credit merchant was unable to fix the error, which pulled the money out of my bank account IMMEDIATELY. While she did ultimately refund the money for both the error and the sale itself, the refund took 4 days to hit my account. All of the transactions that I had pending at the time bounced and I was charged with $420 of NSF fees. The manager of my bank spoke with the owner, and explained how it was her fault that the account had so many overdraft fees. They were nice enough to waive $280 of the fees, and told her if she was a reputable merchant she take accountability for her error and pay the additional $140 in NSF fees that her error caused. The owner requested proof, and the bank manager printed out everything for her and attached her card. When I took the documentation to the owner of the store, she flat out told me that she was not going to refund the money. And to do what I had to do. At this point you might as well say that I didn't get a refund at all! Her customer service and attitude is awful and I will be filing a dispute with the BBB!

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I took my daughter to Leann's to look for a prom dress. She found the perfect dress for her prom. The ladies at the shop were very helpful and did all they could to make her look beautiful. I would recommend this store to anyone who is looking for prom dresses. Great Customer Service!

4
★★★★☆

I took my daughter to Leann's to look for a prom dress. She found the perfect dress for her prom. The ladies at the shop were very helpful and did all they could to make her look beautiful. I would recommend this store to anyone who is looking for prom dresses. Great Customer Service!

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