Simon's Bridal Shoppe

★★★☆☆
  • 215 Loockerman St

    Dover, DE 19901

    Map & Directions
  • 302-678-8160

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Not only rude, but insulting. I bought a dress for my son's wedding. The salesperson June was exceptional and that was the last bright spot in my experience. I hung the pic of the dress on my refrig because i loved it and could not wait to get it. Let me provide some background, for OVER A YEAR, i worked out and watched my diet carefully so i would look my best for the wedding, I lost 35 pounds. I ordered the dress in April and it came in June. Guess what it was too tight! I could not even breathe or list my arms. They told me that there was not enough fabric to make it larger and I had enough time to lose the weight since I had gotten fat. They did tell me that they could order some fabric but I had to decide to do that by 6PM that day. Then they said they would ask the second seamstress if they could make it bigger. When I called she said there was a little fabric but was not sure it would give enough room. I could not even sit in the dress. they told me to bring my friends because I was not able to judge it properly. I brought my friends and they said it was too tight. I wrote a letter and all I got back was that I had gained weight and it was not their fault. They said I gained 4 inches on waist. Now tell me, does it make sense that a person who is focused on losing weight would spend over $400 for a dress and then eat enough food to gain 4 inches on your waist? What did I do make a like a snake and swallow a animal whole? Horrible insulting people....the problem is when they took the measurements, they did not give me copy. Make sure you get a copy. Someone told that they had a friend who went through the same thing and they made sure they had their copy. Apparently this is common, I went to several other bridal stores in Wilmington area. Two of them told me that they had others in their store with bad experiences from Simon. I am very sad, I cannot wear the dress I wanted, but I will not step into that store and set myself up for more insults.Oh I forget to mention that theyhad me in tears,but the fat comments kept on coming

1
★☆☆☆☆

Not only rude, but insulting. I bought a dress for my son's wedding. The salesperson June was exceptional and that was the last bright spot in my experience. I hung the pic of the dress on my refrig because i loved it and could not wait to get it. Let me provide some background, for OVER A YEAR, i worked out and watched my diet carefully so i would look my best for the wedding, I lost 35 pounds. I ordered the dress in April and it came in June. Guess what it was too tight! I could not even breathe or list my arms. They told me that there was not enough fabric to make it larger and I had enough time to lose the weight since I had gotten fat. They did tell me that they could order some fabric but I had to decide to do that by 6PM that day. Then they said they would ask the second seamstress if they could make it bigger. When I called she said there was a little fabric but was not sure it would give enough room. I could not even sit in the dress. they told me to bring my friends because I was not able to judge it properly. I brought my friends and they said it was too tight. I wrote a letter and all I got back was that I had gained weight and it was not their fault. They said I gained 4 inches on waist. Now tell me, does it make sense that a person who is focused on losing weight would spend over $400 for a dress and then eat enough food to gain 4 inches on your waist? What did I do make a like a snake and swallow a animal whole? Horrible insulting people....the problem is when they took the measurements, they did not give me copy. Make sure you get a copy. Someone told that they had a friend who went through the same thing and they made sure they had their copy. Apparently this is common, I went to several other bridal stores in Wilmington area. Two of them told me that they had others in their store with bad experiences from Simon. I am very sad, I cannot wear the dress I wanted, but I will not step into that store and set myself up for more insults.Oh I forget to mention that theyhad me in tears,but the fat comments kept on coming

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I found the staff members I worked with to be uppity and rude when I took my soon-to-be daughter-in-law in for a dress. We found a dress, but because we needed it in such short order (which they were able to do) it just set the whole tone of our dealing with them sour! The fittings were unpleasant and at one point, they even had my daughter-in-law in tears when the dress didn't fit properly after the alterations. I decided then and there to never go back, and I haven't!

2
★★☆☆☆

I found the staff members I worked with to be uppity and rude when I took my soon-to-be daughter-in-law in for a dress. We found a dress, but because we needed it in such short order (which they were able to do) it just set the whole tone of our dealing with them sour! The fittings were unpleasant and at one point, they even had my daughter-in-law in tears when the dress didn't fit properly after the alterations. I decided then and there to never go back, and I haven't!

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I've been to Simon's Bridal 3 times sense getting engaged. All 3 times I thought the staff was UN friendly and rude. I picked out my dress from Simon's, but will be ordering from somewhere else

3
★★★☆☆

I've been to Simon's Bridal 3 times sense getting engaged. All 3 times I thought the staff was UN friendly and rude. I picked out my dress from Simon's, but will be ordering from somewhere else

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Having been in a few weddings over the years - this is by far my favorite bridal shoppe. The staff was very friendly and extremely helpful. The prices were reasonable. They had a decent selection for a small shop. And, unlike a few bridal shops are here, they did not require a huge deposit to order the dresses. The offered alteration services, but did not push. They also offer formal dresses. (In fact this is where I bought my prom dress.)

PROS: Service is friendly, prices are reasonable
CONS: Limited parking

5
★★★★★

Having been in a few weddings over the years - this is by far my favorite bridal shoppe. The staff was very friendly and extremely helpful. The prices were reasonable. They had a decent selection for a small shop. And, unlike a few bridal shops are here, they did not require a huge deposit to order the dresses. The offered alteration services, but did not push. They also offer formal dresses. (In fact this is where I bought my prom dress.)

PROS: Service is friendly, prices are reasonable
CONS: Limited parking

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