Mr Tire

★★☆☆☆
  • 401 S Dupont Hwy

    New Castle, DE 19720

    Cross street: Store hours may vary by location

    Map & Directions
  • 302-328-2945

Automotive

Automotive
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2.0 2
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Went in for a oil change, bringing my own oil and filter. The guy at the register went back to talk to the store manager to see what the policy was.
He comes back and says, "Well we have to charge you the same, like you are buying the oil too".
I say: "No, Problem, just charge me the cheapest conventional oil, How much is it?".

He says "25 dollars".

So the manager comes out, and listens as the guy takes down my information, and nods at his employee and says "its going to be 37.00$".

The employee looks confused and repeats "37?".

I say "Why is it 37, when he just told me 25?"

Manager says "Well if your bringing your own oil in, I should charge you flat rate of 50 dollars".

I say: "How much is it if I were to come in and get a oil change with the cheapest oil you have.".

Manager says: "You shouldnt put that kind of oil in your car."

I say: "Obviously I'm not, I have my own oil, which is what this is all about. Why are you charging me extra money for higher quality oil, when in fact NONE of your oil is going in my car and you can take that oil home for yourself or whatever".

He says: "We can't just let the customers come in and walk all over us, we have standards".

I say: "Thats a wonderful business ethic, in a time when the economy is in trouble. I just moved in around here, and was looking for a decent shop to do business with. Since you guys are close, I was trying the waters out with an oil change."

Absolute scum bags. If their policy is not to use customer oil. Then don't do it. But don't tell the customer 2 different prices, whisper like a shady crack dealer amongst each other, and then get argumentative and attempt to offend your customer. Could imagine if I left my car with these guys what they would have done. Scum of the earth place. They even charge a environmental fee to dispose of your oil. You can take oil to pep boys for FREE and get rid of it, and PEP BOYS is garbage. So basically, in a nutshell, these guys are worse than pep boys, which is pathetic and sad. LOL.

1
★☆☆☆☆

Went in for a oil change, bringing my own oil and filter. The guy at the register went back to talk to the store manager to see what the policy was.
He comes back and says, "Well we have to charge you the same, like you are buying the oil too".
I say: "No, Problem, just charge me the cheapest conventional oil, How much is it?".

He says "25 dollars".

So the manager comes out, and listens as the guy takes down my information, and nods at his employee and says "its going to be 37.00$".

The employee looks confused and repeats "37?".

I say "Why is it 37, when he just told me 25?"

Manager says "Well if your bringing your own oil in, I should charge you flat rate of 50 dollars".

I say: "How much is it if I were to come in and get a oil change with the cheapest oil you have.".

Manager says: "You shouldnt put that kind of oil in your car."

I say: "Obviously I'm not, I have my own oil, which is what this is all about. Why are you charging me extra money for higher quality oil, when in fact NONE of your oil is going in my car and you can take that oil home for yourself or whatever".

He says: "We can't just let the customers come in and walk all over us, we have standards".

I say: "Thats a wonderful business ethic, in a time when the economy is in trouble. I just moved in around here, and was looking for a decent shop to do business with. Since you guys are close, I was trying the waters out with an oil change."

Absolute scum bags. If their policy is not to use customer oil. Then don't do it. But don't tell the customer 2 different prices, whisper like a shady crack dealer amongst each other, and then get argumentative and attempt to offend your customer. Could imagine if I left my car with these guys what they would have done. Scum of the earth place. They even charge a environmental fee to dispose of your oil. You can take oil to pep boys for FREE and get rid of it, and PEP BOYS is garbage. So basically, in a nutshell, these guys are worse than pep boys, which is pathetic and sad. LOL.

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.

Good store for new tires, auro servicing, and minor repairs. Tire prices are competetive or lower than larger stores, and rotation is free with purchase. Oil changes and filters are performed quickly and efficiently. On the last visit, I was told that my fluid needed changing, but the work was not done without consulting me. I was also told my belt needed replacing. The fluid did need to be replaced, but the belt is still functioning. I had it inspected and was told it did not need to be replaced immediately, but would be something to consider for the future. The staff is cooperative and will discuss their findings with you, while not pressuring you to have the job done.

3
★★★☆☆

Good store for new tires, auro servicing, and minor repairs. Tire prices are competetive or lower than larger stores, and rotation is free with purchase. Oil changes and filters are performed quickly and efficiently. On the last visit, I was told that my fluid needed changing, but the work was not done without consulting me. I was also told my belt needed replacing. The fluid did need to be replaced, but the belt is still functioning. I had it inspected and was told it did not need to be replaced immediately, but would be something to consider for the future. The staff is cooperative and will discuss their findings with you, while not pressuring you to have the job done.

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Message from Mr Tire

You can cut your auto repair costs by skipping the dealership and coming straight to us for all your car repair needs. We provide the same level of excellence in our workmanship without the inflated prices. If you are looking for the best tires at the best prices, choose Mr. Tire Auto Service Centers in New Castle, DE. Call our friendly customer service members at 302-328-2945 to schedule your service appointment with Mr. Tire Auto Service Centers today!

More about Mr Tire

Mr. Tire Auto Service Centers is the low price leader in tires in New Castle DE. We not only sell tires but provide oil changes, brake repairs and other auto repair needs. Call our friendly team today at 302-328-2945 to schedule an appointment. We provide the following services: * Wheel Alignment * TPMS System Service * Tire Rotation * Tire Inspection * Tire Air Pressure Check * Tire Balancing * Flat Tire Repair * Brakes Replacement * Shocks and Struts * Steering Service * Suspension Service * Scheduled Maintenance * Free Maintenance Inspection * State Inspection * Oil Change Service * Fluid Services * A/C System Service * Exhaust Systems * Catalytic Converters * Mufflers * Tune Ups * Battery and Electrical Service * Wiper Blade Replacement * Electrical System Service * Same Day Appointments * Evening and Weekend Hours * Online Coupons * Fleet Service * Online Learning Center * Online Appointment Scheduler

 

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