Charles Pope Cellular

★★★☆☆

About Charles Pope Cellular

Categories
  • Communications
  • Cellular Phone Companies

Communications & Utilities

Communications & Utilities
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I had good experiences at 2 of the Citrus Stores. One in Publix as well as the one at the Mall. Based on the fact the bad comments are from previous employee's I would assume they are just being nasty. They most likely didnt get the raise or promotion that they wanted.

5
★★★★★

I had good experiences at 2 of the Citrus Stores. One in Publix as well as the one at the Mall. Based on the fact the bad comments are from previous employee's I would assume they are just being nasty. They most likely didnt get the raise or promotion that they wanted.

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Also a former employee - the sister runs some of the stores and Alan the brother the other stores. My family still deals with the store by Publix, where the sister is full time. Seth, The guy there fixed my broken phone twice and has been doing cellular a long time. My folks wont do business with the store where I worked (the mall) but like the other store very much.

4
★★★★☆

Also a former employee - the sister runs some of the stores and Alan the brother the other stores. My family still deals with the store by Publix, where the sister is full time. Seth, The guy there fixed my broken phone twice and has been doing cellular a long time. My folks wont do business with the store where I worked (the mall) but like the other store very much.

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I back up the statements made by the former CPC employee... and I have his direct cell phone number. I too was an employee. He is a dirtbag! Even the "new" phone he sold me as an employee had been refurbished... it even had someone elses mobile number on the box. That business won't last much longer due to poor management and financial problems.

1
★☆☆☆☆

I back up the statements made by the former CPC employee... and I have his direct cell phone number. I too was an employee. He is a dirtbag! Even the "new" phone he sold me as an employee had been refurbished... it even had someone elses mobile number on the box. That business won't last much longer due to poor management and financial problems.

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As a past employee of Charles Pope Cellular I feel a moral duty to steer business away from this shady place. Their equipment is mostly refurbished, and entirely subpar. Many a times customers have come to me to return faulty equipment, but I had to play devil's advocate and tell them they were SOL and paying for a wireless plan regardless if they had the phone to even utilize the plan! These justifiably angry people would try to buy another phone, and without a new contract the price would be exorbitant for the replacement phone ($300-$500). The training I was provided scant and wholly inadequate, and I was thrown into a store by myself within a week. Selling and activating phones is not a job that one can intuit, but instead requires a very specific knowledge of many codes, prices, areas, equipment, etc. In short, I had no clue about what I was doing, and was scared when a customer would ask me a question. Salespeople will make up prices for phones that are absurd, and often customers will pay an extra $200 for a phone and plan that they could have gotten much cheaper (and new and refundable) from a direct store. In general the company has absolutely no care for customer satisfaction and will shiest you for a one time profit. This can be made evident by asking for Alan Pope's phone number; I wager that Donald Trump is more accessible.

1
★☆☆☆☆

As a past employee of Charles Pope Cellular I feel a moral duty to steer business away from this shady place. Their equipment is mostly refurbished, and entirely subpar. Many a times customers have come to me to return faulty equipment, but I had to play devil's advocate and tell them they were SOL and paying for a wireless plan regardless if they had the phone to even utilize the plan! These justifiably angry people would try to buy another phone, and without a new contract the price would be exorbitant for the replacement phone ($300-$500). The training I was provided scant and wholly inadequate, and I was thrown into a store by myself within a week. Selling and activating phones is not a job that one can intuit, but instead requires a very specific knowledge of many codes, prices, areas, equipment, etc. In short, I had no clue about what I was doing, and was scared when a customer would ask me a question. Salespeople will make up prices for phones that are absurd, and often customers will pay an extra $200 for a phone and plan that they could have gotten much cheaper (and new and refundable) from a direct store. In general the company has absolutely no care for customer satisfaction and will shiest you for a one time profit. This can be made evident by asking for Alan Pope's phone number; I wager that Donald Trump is more accessible.

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THIS STORE IS VERY EASY TO FIND AS IT IS LOCATED ON A MAIN HIGHWAY. THE SALESMAN IS VERY FRIENDLY AND HELPFUL. THEY HAVE A WIDE VARIETY OF PHONES AND SERVICES TO CHOOSE FROM, MAKING IT YOUR ONE STOP PHONE SHOP.

4
★★★★☆

THIS STORE IS VERY EASY TO FIND AS IT IS LOCATED ON A MAIN HIGHWAY. THE SALESMAN IS VERY FRIENDLY AND HELPFUL. THEY HAVE A WIDE VARIETY OF PHONES AND SERVICES TO CHOOSE FROM, MAKING IT YOUR ONE STOP PHONE SHOP.

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.

This cell phone service has staff that is too inexperienced. They are very young and not well versed on all the plans. Also found the prices to be way higher than several other plans at other companies. Pay as you go service is most economical - not offered at the time I visited.
Parking limited - shared space with other store front companies.

PROS: many locations in county
CONS: too inexperienced staff

2
★★☆☆☆

This cell phone service has staff that is too inexperienced. They are very young and not well versed on all the plans. Also found the prices to be way higher than several other plans at other companies. Pay as you go service is most economical - not offered at the time I visited.
Parking limited - shared space with other store front companies.

PROS: many locations in county
CONS: too inexperienced staff

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