Crab Island Water Sports

★★☆☆☆

About Crab Island Water Sports

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  • Sporting Goods

Sports & Recreation

Sports & Recreation
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On July 9 2011 we rented a pontoon boat. It would not run properly and kept going dead every couple of minutes. We called in saying we were returning it. They told us they didn't have a spare and if we wanted to limp around we could return it and would not be charged. It took us forever to return with the bad engine. The girl that worked there met us at the dock, apologized, and admitted the boat was problematic. They then refused to refund or acknowledge the conversation, and disturbingly, management refused to talk to me in person or return later calls. I was shocked at the poor support for such a simple customer service issue.

1
★☆☆☆☆

On July 9 2011 we rented a pontoon boat. It would not run properly and kept going dead every couple of minutes. We called in saying we were returning it. They told us they didn't have a spare and if we wanted to limp around we could return it and would not be charged. It took us forever to return with the bad engine. The girl that worked there met us at the dock, apologized, and admitted the boat was problematic. They then refused to refund or acknowledge the conversation, and disturbingly, management refused to talk to me in person or return later calls. I was shocked at the poor support for such a simple customer service issue.

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They have really nice waverunners but the area where you can ride them is very limited. I'm not sure if it's differences in insurance or what that regulates how far from base you can ride but check the range before commiting to a rental. If you're a first-timer and want to stay close to base, they have really nice units here.

3
★★★☆☆

They have really nice waverunners but the area where you can ride them is very limited. I'm not sure if it's differences in insurance or what that regulates how far from base you can ride but check the range before commiting to a rental. If you're a first-timer and want to stay close to base, they have really nice units here.

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