My new truck had engine trouble and it took 2 days for them to tow it in.They had to replace the engine and that tooks over 3 weeks, they would not give us a loaner vehicle even though this was a new truck and under warrenty. We had to keep calling they never kept us informed on the work or progress.After the work was done and II picked up the vehicle their was damage to my vehile and they never told me about it . I would not take my vehicle back for service at this dealership. I have bought 5 vehicles from them and I am very dis-satisfied.
Jerry Ulm?s parts, sales, and service are by far the best I?ve ever encountered. I purchased my new Chrysler 300 C last year from Tim Smetana for a price that can best be described as astonishing. I know because I shopped around. I traded my 2007 Mitsubishi Outlander. The Outlander was disappointing. I was looking at changing a timing belt on it every 60,000 miles at a cost of over a thousand dollars, and air filters were dealer item only and cost $33.00 each just for the part! I can get an air filter for my 300 C for about $8.00.
Every time my 300?s been in for oil changes and other service, I?ve been treated like family! The few minor things that needed to be done outside of routine maintenance have been fixed first time and with no hassles, none. Rob Brenneke the Fixed Operations Manager is one of the finest people in the business and he goes out of his way to see that his service customers are treated properly and respectfully.
I can highly recommend every department of Jerry Ulm. I got a great price, a fair trade, a lower rate than my credit union, and service second to none. They were Daimler Chrysler?s Dealer of the Year in both 2005 and 2006! That is a lot harder than going to the Super Bowl, the Stanley Cup, or the World Cup Soccer Championship. When you consider how many teams of Dodge Chrysler Jeep dealers there are in the country, that is an incredible achievement.