Keys Shuttle

★★★★★
  • 13333 Overseas Hwy

    Marathon, FL 33050

    Map & Directions
  • 305-289-9997

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Florida Keys Express Shuttle, LLC

1571 Overseas Hwy Marathon, FL

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Florida Keys Express Shuttle, LLC

1571 Overseas Hwy Marathon, FL

4.6 5
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.

First, I reserved online 2 months in advance. Their website says they will send a confirmation email, which was never sent or received. I sent an online question regarding this via their online submit form (they provide no direct email),

3
★★★★★

First, I reserved online 2 months in advance. Their website says they will send a confirmation email, which was never sent or received. I sent an online question regarding this via their online submit form (they provide no direct email),

.

Buyer Beware indeed.\r
\r
Although the only other option is Greyhound, at least the Hound is reliable and can hire folks with some level of customer service to man their telephones.\r
\r
They fouled up my reservation. I had a print out of

3
★★★★★

Buyer Beware indeed.\r
\r
Although the only other option is Greyhound, at least the Hound is reliable and can hire folks with some level of customer service to man their telephones.\r
\r
They fouled up my reservation. I had a print out of

.

Made reservation in ADVANCE; waited over an hour for the shuttle; woman on phone was no help; stated the driver was already on the 18 mile Stretch and wouldn't turn around; said I wasn't there. They NEVER showed up and I waited outside the

3
★★★★★

Made reservation in ADVANCE; waited over an hour for the shuttle; woman on phone was no help; stated the driver was already on the 18 mile Stretch and wouldn't turn around; said I wasn't there. They NEVER showed up and I waited outside the

.

I was certainly surprised at the review I read on the Keys Shuttle. I have had a good experience with this service for the past 6 years. No driver has ever been rude to me. I was always been picked up at the time promised and always made my flights.

2
★★★★☆

I was certainly surprised at the review I read on the Keys Shuttle. I have had a good experience with this service for the past 6 years. No driver has ever been rude to me. I was always been picked up at the time promised and always made my flights.

Pros: Received good service for 6 years

Cons: None

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Our driver, Joe, was the scary kind of unstable. Our reservation was at 7:30am and he called at 6:42am to let me know we had to be ready by 7:00am, then called continuously until we came downstairs at 7am on the dot. Then he either could not or would not lift our suitcases into the van, and I had to do it alone.

There was a clerical error with our reservation which lead him to believe we had only paid for one ticket. He screamed at my mother when she tried to protest this, even though she had the confirmation in her hand proving that we had both paid. (Please keep in mind, this was outside in the middle of a quiet key west neighborhood) We had, in fact, paid $150 for the two of us through Miami 411. He wanted to charge us another $10 for the extra person, since he thought only one of us had paid. We said we would, but called Miami 411 at the one rest stop he made. They confirmed we were correct and would contact his dispatcher to correct the error. In the meantime, he got in my 50-year-old mother's face, leaning over the seat in front of us, SCREAMING at her to "get out!" and "I don't like your attitude" and various obscenities. When I tried to cut in to show him the confirmation - very politely, as I have worked in hospitality for the past five year - he screamed "SHUT UP" multiple times in my face.

When his dispatcher called him to fix the error, he did not even apologize.

Might I add his driving was awful and his mannerisms in general were terrible.

This is a very short version of what happened, it was one of the worst - and honestly frightening - experiences of my life. I was ready to call the police multiple times. Absolutely awful.

0
★☆☆☆☆

Our driver, Joe, was the scary kind of unstable. Our reservation was at 7:30am and he called at 6:42am to let me know we had to be ready by 7:00am, then called continuously until we came downstairs at 7am on the dot. Then he either could not or would not lift our suitcases into the van, and I had to do it alone.

There was a clerical error with our reservation which lead him to believe we had only paid for one ticket. He screamed at my mother when she tried to protest this, even though she had the confirmation in her hand proving that we had both paid. (Please keep in mind, this was outside in the middle of a quiet key west neighborhood) We had, in fact, paid $150 for the two of us through Miami 411. He wanted to charge us another $10 for the extra person, since he thought only one of us had paid. We said we would, but called Miami 411 at the one rest stop he made. They confirmed we were correct and would contact his dispatcher to correct the error. In the meantime, he got in my 50-year-old mother's face, leaning over the seat in front of us, SCREAMING at her to "get out!" and "I don't like your attitude" and various obscenities. When I tried to cut in to show him the confirmation - very politely, as I have worked in hospitality for the past five year - he screamed "SHUT UP" multiple times in my face.

When his dispatcher called him to fix the error, he did not even apologize.

Might I add his driving was awful and his mannerisms in general were terrible.

This is a very short version of what happened, it was one of the worst - and honestly frightening - experiences of my life. I was ready to call the police multiple times. Absolutely awful.

Pros: Arrived at Miami Airport alive

Cons: Please see below

 

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