Hidden Lagoon Super Race Track

★★★☆☆
  • 14414 Front Beach Rd

    Panama City Beach, FL 32413

    Map & Directions
  • 850-233-1825

About Hidden Lagoon Super Race Track

3.375 8
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I visited the Hidden Lagoon Putt Putt Center Saturday evening, July 23, 2011. I had a total of seven people with me (2 forty something mothers, three 13 year olds, an 8 year old & a 5 year old). We are not partiers. We are a family group taking our children out for FAMILY fun & activities to enjoy our vacation. We behaved ourselves. Our children behaved themselves perfectly. I received the most rancid service you could imagine. I ALWAYS take my family on our MANY TIMES PER YEAR trips to PCB to the Putt Putt centers by the PCB Wal-Mart. Tonight we actually chose this particular center because it was more geographically convenient for us because we are staying at the Sunrise Beach Condo Complex. I will definitely be returning to our usual venues and not your establishment.

We arrived at the golf center around 9:40pm. Nicki rang up my family (1 adult, one 13 yr old, an 8 year old and a 5 year old). Since 6 year olds and under are free, my total came to $33. Nicki hands me a receipt and immediately asks me if she gave me one because she couldn??t remember. I had to show it to her to prove it. (Strike #1) Then she rings up my friend who tells her she has herself & two 13 yr olds. Nicki rings up $88 (??) and then changes it to $44. My friend hands her a credit card, not realizing it was 11.00/per person since Nicki doesn??t tell us the cost ?? my friend signs the slip and we go on to play.

At about hole 6 we realize that she was overcharged. Rather than only one of us going to the check in and talking to Nicki about it, we decided that it would be better to wait until we finished so that she could see our whole party and know that we weren??t trying to be dishonest about how many people were with us (being that her memory is clearly lacking).

When we finished and I approached her and explained the situation, she brought Ed into the equation because she said she couldn??t help us. So, I then explained my situation to Ed. He asked us why we paid $44 if it was wrong. REALLY!!!???? HOW RUDE. It??s not our responsibility to run the cash register correctly. She didn??t greet us with any information about prices, so it was easily misunderstood. So at this point, Nicki proceeds to tell us that she DID NOT ring it up wrong, that she only rings up what the customer tells her to (WOW, that??s smart business.) and that she is CERTAIN that my friend told her she had 4 people with her.

At this point, I can tell that this is going to be made a huge ordeal all over my $11 and THEIR mistake.

Ed goes into the office and says he needs MY receipt (I WAS NOT CHARGED INCORRECTLY). He has to refund me, because I paid cash and my friend paid with a credit card, and that I would have to deal with giving the money to my friend. (WOW ?? GREAT BUSINESS SKILLS YET AGAIN).

I told him just to give it to her that I didn??t need to be involved. He then says that since I was rude, he wouldn??t give her the money.

WOW!!! So because he is an IDIOT and thinks that because I was trying to help him understand what was going on, he can STEAL from us. Because that is exactly what happened. Nicki overcharged us and then wouldn??t fix it.

So, when I disagreed with the idea of him not refunding the money that he was STEALING from us, he threatened to call the police. I calmly told him that would be great because I would love for someone of authority to take care of all of this.

The SECURITY GUARD / BOUNCER ?? NOT policeman ?? said that it was a civil matter and that I had to leave.

What I want to know is who is going to give us the refund. This is an absolutely absurd situation.

My friend is actually a Destin vacationer and I brought her here to help her see the neat features of PCB. Well, how about that!

I hope to goodness I can stop TONS of people from choosing Hidden Lagoon Putt Putt center. This is NUTS.

What turned into nasty customer service was twisted by Ed into my friend, THE CUSTOMER, not DESERVING a refund for money that Nicki charged her that was INCORRECT in the first place, which in my opinion is THEFT!!!!!

I am so angry that I could go on and on, but I will stop with a page and a half. Hopefully you get the point.

1
★☆☆☆☆

I visited the Hidden Lagoon Putt Putt Center Saturday evening, July 23, 2011. I had a total of seven people with me (2 forty something mothers, three 13 year olds, an 8 year old & a 5 year old). We are not partiers. We are a family group taking our children out for FAMILY fun & activities to enjoy our vacation. We behaved ourselves. Our children behaved themselves perfectly. I received the most rancid service you could imagine. I ALWAYS take my family on our MANY TIMES PER YEAR trips to PCB to the Putt Putt centers by the PCB Wal-Mart. Tonight we actually chose this particular center because it was more geographically convenient for us because we are staying at the Sunrise Beach Condo Complex. I will definitely be returning to our usual venues and not your establishment.

We arrived at the golf center around 9:40pm. Nicki rang up my family (1 adult, one 13 yr old, an 8 year old and a 5 year old). Since 6 year olds and under are free, my total came to $33. Nicki hands me a receipt and immediately asks me if she gave me one because she couldn??t remember. I had to show it to her to prove it. (Strike #1) Then she rings up my friend who tells her she has herself & two 13 yr olds. Nicki rings up $88 (??) and then changes it to $44. My friend hands her a credit card, not realizing it was 11.00/per person since Nicki doesn??t tell us the cost ?? my friend signs the slip and we go on to play.

At about hole 6 we realize that she was overcharged. Rather than only one of us going to the check in and talking to Nicki about it, we decided that it would be better to wait until we finished so that she could see our whole party and know that we weren??t trying to be dishonest about how many people were with us (being that her memory is clearly lacking).

When we finished and I approached her and explained the situation, she brought Ed into the equation because she said she couldn??t help us. So, I then explained my situation to Ed. He asked us why we paid $44 if it was wrong. REALLY!!!???? HOW RUDE. It??s not our responsibility to run the cash register correctly. She didn??t greet us with any information about prices, so it was easily misunderstood. So at this point, Nicki proceeds to tell us that she DID NOT ring it up wrong, that she only rings up what the customer tells her to (WOW, that??s smart business.) and that she is CERTAIN that my friend told her she had 4 people with her.

At this point, I can tell that this is going to be made a huge ordeal all over my $11 and THEIR mistake.

Ed goes into the office and says he needs MY receipt (I WAS NOT CHARGED INCORRECTLY). He has to refund me, because I paid cash and my friend paid with a credit card, and that I would have to deal with giving the money to my friend. (WOW ?? GREAT BUSINESS SKILLS YET AGAIN).

I told him just to give it to her that I didn??t need to be involved. He then says that since I was rude, he wouldn??t give her the money.

WOW!!! So because he is an IDIOT and thinks that because I was trying to help him understand what was going on, he can STEAL from us. Because that is exactly what happened. Nicki overcharged us and then wouldn??t fix it.

So, when I disagreed with the idea of him not refunding the money that he was STEALING from us, he threatened to call the police. I calmly told him that would be great because I would love for someone of authority to take care of all of this.

The SECURITY GUARD / BOUNCER ?? NOT policeman ?? said that it was a civil matter and that I had to leave.

What I want to know is who is going to give us the refund. This is an absolutely absurd situation.

My friend is actually a Destin vacationer and I brought her here to help her see the neat features of PCB. Well, how about that!

I hope to goodness I can stop TONS of people from choosing Hidden Lagoon Putt Putt center. This is NUTS.

What turned into nasty customer service was twisted by Ed into my friend, THE CUSTOMER, not DESERVING a refund for money that Nicki charged her that was INCORRECT in the first place, which in my opinion is THEFT!!!!!

I am so angry that I could go on and on, but I will stop with a page and a half. Hopefully you get the point.

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I went to Hidden Lagoon Super Race Track during Spring break this year- 2010. I have 3 boys, so took them there for a fun day together. We had been there 2 times before, but all was not as well during this visit. I have no complains from the past visits, but this time, I do. My complaint is not about the facility itself- it looked as good as before, but with a staff person there. My kids were riding around most of the time, but when we took a break, all we heard and saw was this man screaming and hollering at several other staff. It was very loud, and I felt bad for the staffers- that must have been very embarrassing- but felt this man was rude, and being a nurse manager, I would never ridicule or criticize anyone out in public, let alone my office. Several other patrons and I discussed this, and I asked one of the staff who that was. He said "Oh that's Steve, he's just like that." Needless to say, my boys heard it, saw it, so I decided to leave the racetrack as this was not the "family friendly atmosphere" that I experienced the last 2 years previous. We went to another attraction down the road to finish the day. Maybe under new management? That would be a shame.

1
★☆☆☆☆

I went to Hidden Lagoon Super Race Track during Spring break this year- 2010. I have 3 boys, so took them there for a fun day together. We had been there 2 times before, but all was not as well during this visit. I have no complains from the past visits, but this time, I do. My complaint is not about the facility itself- it looked as good as before, but with a staff person there. My kids were riding around most of the time, but when we took a break, all we heard and saw was this man screaming and hollering at several other staff. It was very loud, and I felt bad for the staffers- that must have been very embarrassing- but felt this man was rude, and being a nurse manager, I would never ridicule or criticize anyone out in public, let alone my office. Several other patrons and I discussed this, and I asked one of the staff who that was. He said "Oh that's Steve, he's just like that." Needless to say, my boys heard it, saw it, so I decided to leave the racetrack as this was not the "family friendly atmosphere" that I experienced the last 2 years previous. We went to another attraction down the road to finish the day. Maybe under new management? That would be a shame.

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I once worked there and rode there everyday. There is no other track in Panama City Beach that is that long of a track.The best racetrack anywhere...And great customer service..You have to go and try it yourself!!!!!

2
★★★★★

I once worked there and rode there everyday. There is no other track in Panama City Beach that is that long of a track.The best racetrack anywhere...And great customer service..You have to go and try it yourself!!!!!

Pros: best cars, longest track

Cons: long wait at night

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I went to go-karts with 4 friends and the track was fun. Indy Speedway is a little faster but the track has alot of turns. You can fishtail so easily and it is perfect for kids over 10. We did mini golf and it was very frustrating. It was a challenge for real golfers because of the plastic heads but the last hole I was 3 feet away from 50$ but I loved the carts.

5
★★★★★

I went to go-karts with 4 friends and the track was fun. Indy Speedway is a little faster but the track has alot of turns. You can fishtail so easily and it is perfect for kids over 10. We did mini golf and it was very frustrating. It was a challenge for real golfers because of the plastic heads but the last hole I was 3 feet away from 50$ but I loved the carts.

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WOW! That is the best way I can describe my experience! I am soooo glad the racetrack opened up again! There are new carts and they run approx 22-23mph. The mile course is great, never boring. You get good value for your $$, as the track is long. My hat's off to the proprietor and mechanics for maintaining the track and fixing/building the carts. I talked with one of the mechanics, Mark, and he's so knowledgeable and took the time to answer my questions about the carts. He's very friendly, just like the staff who man the track! This is the best place to take your family, and don't forget to go to their 18 hole putt putt too. Superior as well!

5
★★★★★

WOW! That is the best way I can describe my experience! I am soooo glad the racetrack opened up again! There are new carts and they run approx 22-23mph. The mile course is great, never boring. You get good value for your $$, as the track is long. My hat's off to the proprietor and mechanics for maintaining the track and fixing/building the carts. I talked with one of the mechanics, Mark, and he's so knowledgeable and took the time to answer my questions about the carts. He's very friendly, just like the staff who man the track! This is the best place to take your family, and don't forget to go to their 18 hole putt putt too. Superior as well!

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1 out of 2 people found this review helpful.

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The golf course has 2 different 18 hole courses. Both courses have the jackpot for $50.00 on the 18th hole if you make a hole-in-one. They have about 2 winners per day, so it is possible! The course was very clean and the staff were VERY friendly.

On the race track, the mechanics custom built each go-cart and they go VERY fast. The track is 9/10th of a mile. 3 laps it $12.00, 5 laps is $15.00, and 7 laps is $20.00... but it's well worth the money, trust me! I promise, you'll have the time of your life.

And also, they have a coupon, play 1 round of golf, and get an extra lap on the racetrack for free.

I must say this is the best golf course and race track in North Florida. If you're ever in the area, be sure to stop by! you'll love every second of it!!!

5
★★★★★

The golf course has 2 different 18 hole courses. Both courses have the jackpot for $50.00 on the 18th hole if you make a hole-in-one. They have about 2 winners per day, so it is possible! The course was very clean and the staff were VERY friendly.

On the race track, the mechanics custom built each go-cart and they go VERY fast. The track is 9/10th of a mile. 3 laps it $12.00, 5 laps is $15.00, and 7 laps is $20.00... but it's well worth the money, trust me! I promise, you'll have the time of your life.

And also, they have a coupon, play 1 round of golf, and get an extra lap on the racetrack for free.

I must say this is the best golf course and race track in North Florida. If you're ever in the area, be sure to stop by! you'll love every second of it!!!

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1 out of 1 people found this review helpful.

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This is the best go-cart track in PC Beach. It's expensive, but fun. Our only problem is that it closes so early in the summer. When we go the first week of August, it's usually closed for the summer.

4
★★★★☆

This is the best go-cart track in PC Beach. It's expensive, but fun. Our only problem is that it closes so early in the summer. When we go the first week of August, it's usually closed for the summer.

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1 out of 1 people found this review helpful.

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1
★☆☆☆☆

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