Beck Chevrolet of Starke

★☆☆☆☆
  • 1901 N. Temple Ave.

    Starke, Fl 32091

    Map & Directions
  • 904-964-7500

1.0 2
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I started doing business with Beck to keep my money local as opposed to using the more convenient dealership near where I work in Gainesville. In 2010 I had the headlights replaced on my GMC Acadia. In January of 2012, GMC issued a service bulletin on the headlights and offered a refund for the work that was already done. I submitted my refund request to Aaron at Beck Chevrolet and was told that the refund would be received within 30 days. In February of 2012, I took my car to Beck for some work on the fuel system. After getting their quote, I ok'd the work. BIG MISTAKE! I called around to check prices at other shops and found they were charging me more than double of what other shops would. I called back to cancel the work and was informed that the mechanic was already putting it back together after the replacing the parts and they would still have to charge me the full labor cost, even if they took the parts off. I asked them to call me as soon as it was complete and I would come get it. 4 hours later, I had to call to see if the car was ready and it was not. I picked up the car and the original problem returned the very next day. I took the car back and the mechanic said he had forgotten to replace a gasket. I called to make a complaint with the General Manager and he basically told me that's how they do business. Here it is May and I still don't have my refund from this dealership. I filed a complaint with the Public Relations Rep who told me it would be mailed the next business day, that was 7 days ago.

1
★☆☆☆☆

I started doing business with Beck to keep my money local as opposed to using the more convenient dealership near where I work in Gainesville. In 2010 I had the headlights replaced on my GMC Acadia. In January of 2012, GMC issued a service bulletin on the headlights and offered a refund for the work that was already done. I submitted my refund request to Aaron at Beck Chevrolet and was told that the refund would be received within 30 days. In February of 2012, I took my car to Beck for some work on the fuel system. After getting their quote, I ok'd the work. BIG MISTAKE! I called around to check prices at other shops and found they were charging me more than double of what other shops would. I called back to cancel the work and was informed that the mechanic was already putting it back together after the replacing the parts and they would still have to charge me the full labor cost, even if they took the parts off. I asked them to call me as soon as it was complete and I would come get it. 4 hours later, I had to call to see if the car was ready and it was not. I picked up the car and the original problem returned the very next day. I took the car back and the mechanic said he had forgotten to replace a gasket. I called to make a complaint with the General Manager and he basically told me that's how they do business. Here it is May and I still don't have my refund from this dealership. I filed a complaint with the Public Relations Rep who told me it would be mailed the next business day, that was 7 days ago.

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even though it was about four years, it was a lasting impression. We went ot purchase a vehicle from them and they knowing sold us a vehicle that had sludge in the engine. Within the first two weeks they had this truck int he shop more than we drove it and they kept insisting that nothing was wrong. We finally were able to get them to trade us up. I am sure they thought that they had pulled the wool over our eyes but we just wanted to get away from their buisness. Be ware!!

1
★☆☆☆☆

even though it was about four years, it was a lasting impression. We went ot purchase a vehicle from them and they knowing sold us a vehicle that had sludge in the engine. Within the first two weeks they had this truck int he shop more than we drove it and they kept insisting that nothing was wrong. We finally were able to get them to trade us up. I am sure they thought that they had pulled the wool over our eyes but we just wanted to get away from their buisness. Be ware!!

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