Autoway Ford

★★★☆☆

About Autoway Ford

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  • New Car Dealers
  • Fiesta
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Details
  • Ford
2.75 4
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Poor service

I have used this dealership on 4 occasions and each time was good until this time. I got an oil change and I needed an Idler pully. It was back ordered till Monday. I took my car in Monday at 8 am and ed wrote it up and I was there until 11:30 in their waiting room until Ed told me the part didn't come in but it would be in Tuesday. 3 1/2 hours for nothing. Tuesday 8 am I am there and Ed tells me I will have it by 11:30. It was finished at 2:15 and they were sending someone to pick me up at my house. It's been well over an hour now and I am still waiting for my ride. The receptionist was rude and hung up on me. My whole experience was bad from the Service writer to Receptionist. I will never give them any more business.

1
★☆☆☆☆

Poor service

I have used this dealership on 4 occasions and each time was good until this time. I got an oil change and I needed an Idler pully. It was back ordered till Monday. I took my car in Monday at 8 am and ed wrote it up and I was there until 11:30 in their waiting room until Ed told me the part didn't come in but it would be in Tuesday. 3 1/2 hours for nothing. Tuesday 8 am I am there and Ed tells me I will have it by 11:30. It was finished at 2:15 and they were sending someone to pick me up at my house. It's been well over an hour now and I am still waiting for my ride. The receptionist was rude and hung up on me. My whole experience was bad from the Service writer to Receptionist. I will never give them any more business.

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.

While I'm sure everyones experience will vary on which salesman you get, my experience stunk.

I had a test drive certificate for a $50 eddie bower gift card for driving any Ford vehicle. I went in and the salesman asked me if I was interested in purchasing a car, to which I replied no. He then copped an attitude and asked me if the certificate was real. I should have just pretended to be interested to waste everyones time to get my certificate signed. Instead I was upfront and honest and got treated like crap. He DID sign the certificate, but wasn't happy about it.

I wouldn't buy a new Ford from this dealership based on the way I was treated.

PROS: Location
CONS: Rude Salesman

2
★★☆☆☆

While I'm sure everyones experience will vary on which salesman you get, my experience stunk.

I had a test drive certificate for a $50 eddie bower gift card for driving any Ford vehicle. I went in and the salesman asked me if I was interested in purchasing a car, to which I replied no. He then copped an attitude and asked me if the certificate was real. I should have just pretended to be interested to waste everyones time to get my certificate signed. Instead I was upfront and honest and got treated like crap. He DID sign the certificate, but wasn't happy about it.

I wouldn't buy a new Ford from this dealership based on the way I was treated.

PROS: Location
CONS: Rude Salesman

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I have had my ford into this dealer for warranty work on several occasions and I have not been disappointed yet.

They make appointments and each time they have delivered as promised when I picked my car up. I have also called on the way and they were able to help me out even when I didn't have an appointment.

They take care of all the paperwork and send me regular notices of regular maintanence and any recal linformation.

I did not buy my ford at this dealership but get service as if I did.

The staff is knowledgeable and courteous. The waiting room is ok.

4
★★★★☆

I have had my ford into this dealer for warranty work on several occasions and I have not been disappointed yet.

They make appointments and each time they have delivered as promised when I picked my car up. I have also called on the way and they were able to help me out even when I didn't have an appointment.

They take care of all the paperwork and send me regular notices of regular maintanence and any recal linformation.

I did not buy my ford at this dealership but get service as if I did.

The staff is knowledgeable and courteous. The waiting room is ok.

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.

I've been in this dealership numerous times shopping for a car and am always comfortable. They don't seem to pressure or haggle too much when you are "just looking". I've also driven fords and had great success with their parts and service departments with warranty work on my car. They are a smaller dealership so sometimes their inventory is small....but its a nice local dealership.

4
★★★★☆

I've been in this dealership numerous times shopping for a car and am always comfortable. They don't seem to pressure or haggle too much when you are "just looking". I've also driven fords and had great success with their parts and service departments with warranty work on my car. They are a smaller dealership so sometimes their inventory is small....but its a nice local dealership.

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