El Dorado Furniture - Pembroke Pines Boulevard

★★★☆☆
  • 12201 Pines Blvd.

    Pembroke Pines, FL 33026

    Map & Directions
  • 954-436-7900

About El Dorado Furniture - Pembroke Pines Boulevard

Categories
  • Home Furniture Sales
  • Beds
  • Bedroom Furniture
  • Children's Furniture
  • Mattress Stores
  • Bedding
Details
  • Mattress Stores
Hours
M-Sa 10am-9pm, Su 11am-6pm
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    .

    I have been purchasing all my furniture from Eldorado for the last 30 years, I must say the last items were a bedroom set, mattress, dining room set and a side table in January of this year, as of today March 10th I have not received the

    3
    ★★★★★

    I have been purchasing all my furniture from Eldorado for the last 30 years, I must say the last items were a bedroom set, mattress, dining room set and a side table in January of this year, as of today March 10th I have not received the

    .

    I purchased a bedroom set from here and paid cash..worst experience ever. First when they are getting ready to assemble the bed there are no screws in the box, so the driver give me his cell phone a lady on the other end tell me that

    3
    ★★★★★

    I purchased a bedroom set from here and paid cash..worst experience ever. First when they are getting ready to assemble the bed there are no screws in the box, so the driver give me his cell phone a lady on the other end tell me that

    .

    Horrible customer service. Quality is very poor. I do not recommend. I have had multiple deliveries to no avail. Management is useless.

    1
    ★☆☆☆☆

    Horrible customer service. Quality is very poor. I do not recommend. I have had multiple deliveries to no avail. Management is useless.

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    .

    On My first visit to the El Dorado Pembroke Pines store, a gentleman attended to me. He did not rush me nor pressure me. I went back with my daughter to see the set I liked. There was a lady who assumed I was going to buy the set and

    3
    ★★★★★

    On My first visit to the El Dorado Pembroke Pines store, a gentleman attended to me. He did not rush me nor pressure me. I went back with my daughter to see the set I liked. There was a lady who assumed I was going to buy the set and

    .

    In September, I paid in full for merchandise that was supposed to be delivered in mid-Oct. The furniture finally got delivered yesterday (Dec 9. (One of the pieces looks somewhat different than what I recall. Until I can get out to the store to see the floor model again, that, however, is another issue.) What is the issue now, is that at no time during the three months I was waiting for the furniture did the store representative and/or manager of the store proactively call me to advise me of further delays. Rather I had to call into the store myself - at least three different times requesting that someone update me about the status of my delivery. I finally only got the furniture when I did because I called to ask about it. Over the course of my many converstions, neither the manager or the sales woman I dealt with seemed very "sympathetic" to my plight & the manager refused to provide any kind of credit adjustment despite the fact that El Dorado had my money - and I had no furniture - for a two-month period which was not part of my original contract with them. I have written the El Dorado website about my inconvenience and frustration - but have not yet received a reply.

    0
    ★☆☆☆☆

    In September, I paid in full for merchandise that was supposed to be delivered in mid-Oct. The furniture finally got delivered yesterday (Dec 9. (One of the pieces looks somewhat different than what I recall. Until I can get out to the store to see the floor model again, that, however, is another issue.) What is the issue now, is that at no time during the three months I was waiting for the furniture did the store representative and/or manager of the store proactively call me to advise me of further delays. Rather I had to call into the store myself - at least three different times requesting that someone update me about the status of my delivery. I finally only got the furniture when I did because I called to ask about it. Over the course of my many converstions, neither the manager or the sales woman I dealt with seemed very "sympathetic" to my plight & the manager refused to provide any kind of credit adjustment despite the fact that El Dorado had my money - and I had no furniture - for a two-month period which was not part of my original contract with them. I have written the El Dorado website about my inconvenience and frustration - but have not yet received a reply.

    Pros: Store has some unique pieces

    Cons: Complete lack of customer service

    .

    This furniture store has very reasonable prices and very stylish furniture. They usually have a special running and the delivery is always prompt and very professional.

    4
    ★★★★☆

    This furniture store has very reasonable prices and very stylish furniture. They usually have a special running and the delivery is always prompt and very professional.

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    .

    I BOUGHT A BEDROOM SET, THE SET WAS TOTALLY UNSYMMETRICAL AND VERY BAD PRODUCT SO I WANTED TO EXCHANGE IT TO A BETTER ONE. THEY DIDNT WANT TO HELP ME, NOT EVEN WITH MONEY. I WROTE A LETTER TO MR. LUIS CAPO AND HE MADE TO HIS TEENAGER ASSISTANT TO CALLED ME. SHE INFORMED ME THAT EL DORADO FAMOUS POLICY IS NOT REFUNDABLE. I WANTED TO UPGRATED TO ANOTHER SET, I WAS WILLING TO PAY MORE EVEN THE DELIVERY. HE DIDN'T CARE! I WENT TO SPEAK WITH THE MANAGER FROM PEMBROKE PINE AND A VERY COLD SPANISH LADY WITHOUT CARING FOR CUSTOMERS, TREAT ME HORRIBLE. I AM SO PROUD OF BEING SPANISH BUT EL DORADO FURNITURE FROM PEMBROKE PINES MAKES ME SICK BEING SPANISH. DONT EVER GO TO THAT STORE, PLEASE GO TO CITY FURNITURE THEY ARE THE BEST. EL DORADO NOT EVEN WITH MONEY CARE ABOUT YOU. ONE THE BUY IS DONE, THEY TREAT LIKE A PIECE OF FURNITURE. THE WORST EXPERIENCE I EVER HAD LIVING IN THIS COUNTRY. PLEASE DONT BUY ANYTHING YOU WILL REGRET IT FOR EVER LIKE i DID.

    0
    ★☆☆☆☆

    I BOUGHT A BEDROOM SET, THE SET WAS TOTALLY UNSYMMETRICAL AND VERY BAD PRODUCT SO I WANTED TO EXCHANGE IT TO A BETTER ONE. THEY DIDNT WANT TO HELP ME, NOT EVEN WITH MONEY. I WROTE A LETTER TO MR. LUIS CAPO AND HE MADE TO HIS TEENAGER ASSISTANT TO CALLED ME. SHE INFORMED ME THAT EL DORADO FAMOUS POLICY IS NOT REFUNDABLE. I WANTED TO UPGRATED TO ANOTHER SET, I WAS WILLING TO PAY MORE EVEN THE DELIVERY. HE DIDN'T CARE! I WENT TO SPEAK WITH THE MANAGER FROM PEMBROKE PINE AND A VERY COLD SPANISH LADY WITHOUT CARING FOR CUSTOMERS, TREAT ME HORRIBLE. I AM SO PROUD OF BEING SPANISH BUT EL DORADO FURNITURE FROM PEMBROKE PINES MAKES ME SICK BEING SPANISH. DONT EVER GO TO THAT STORE, PLEASE GO TO CITY FURNITURE THEY ARE THE BEST. EL DORADO NOT EVEN WITH MONEY CARE ABOUT YOU. ONE THE BUY IS DONE, THEY TREAT LIKE A PIECE OF FURNITURE. THE WORST EXPERIENCE I EVER HAD LIVING IN THIS COUNTRY. PLEASE DONT BUY ANYTHING YOU WILL REGRET IT FOR EVER LIKE i DID.

    Pros: BAD CUSTOMER

    Cons: UNCARING

    .

    Of the many furniture stores around, I tend to like this one the best. What I especially like is the way the store is set up. Customers walk down a corridor that is a simulation of a street; it sort of reminds me of something similar that they have in Las Vegas at the Paris Hotel. As you look fom side to side, there are individual showrooms that showcase a different style of furniture. The collection I like the most is the one with the Italian furniture ( Carlos Perruzzi, or something like that). It has unique modern furniture and lots of couches and chairs made of leather. Surprisingly, El Dorado's prices are not expensive. A friend of mine recently bought a dining room set there and it looks lovely in her house.

    PROS: Reasonable prices, stylish furniture
    CONS:

    4
    ★★★★☆

    Of the many furniture stores around, I tend to like this one the best. What I especially like is the way the store is set up. Customers walk down a corridor that is a simulation of a street; it sort of reminds me of something similar that they have in Las Vegas at the Paris Hotel. As you look fom side to side, there are individual showrooms that showcase a different style of furniture. The collection I like the most is the one with the Italian furniture ( Carlos Perruzzi, or something like that). It has unique modern furniture and lots of couches and chairs made of leather. Surprisingly, El Dorado's prices are not expensive. A friend of mine recently bought a dining room set there and it looks lovely in her house.

    PROS: Reasonable prices, stylish furniture
    CONS:

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    .

    Very poor communication on delivery, very poor (lack of) follow up. Attempted delivery three times, poor communication twice and damaged product the other occasion. Asked repeatedly to speak to management and NOBODY EVER CARED ENOUGH TO PICK UP THE PHONE. Rep claimed on a damaged piece he would replace and never a follow up on that either. Good product but cross your fingers nothing goes wrong!!

    0
    ★☆☆☆☆

    Very poor communication on delivery, very poor (lack of) follow up. Attempted delivery three times, poor communication twice and damaged product the other occasion. Asked repeatedly to speak to management and NOBODY EVER CARED ENOUGH TO PICK UP THE PHONE. Rep claimed on a damaged piece he would replace and never a follow up on that either. Good product but cross your fingers nothing goes wrong!!

    Message from El Dorado Furniture - Pembroke Pines Boulevard

    El Dorado Furniture was established in South Florida in 1967 by Manuel Capó. The family-owned company has grown with 13 stores and 3 outlet centers in the state of Florida. With a selection of furniture from manufacturers from all over the world, El Dorado is among the top 50 furniture retailers in the country.



    El Dorado features a special shopping experience with the integration of El Dorado Boulevard into all of its showrooms. This concept allows customers to walk through the store in a setting that resembles a street in a big city. Each "room" is separated into the latest furniture styles, turning a conventional shopping experience into something unique for everyone.



    Additionally, El Dorado is committed to serving each customer, by respecting their needs and time and treating them like a part of their family.



    50 years later, Manuel Capó's legacy lives on through his sons, who all make up the company's Board of Directors. These family ties ensure that El Dorado Furniture continues to uphold the values and ideals first exhibited by an ordinary man with an extraordinary vision.

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