Sage Dental Of Pompano Beach

★★★★★
  • 1650 N Federal Hwy 105 Suite #105

    Pompano Beach, FL 33062

    Map & Directions
  • 954-946-4867

4.5 4
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I chose this dentist because it's relatively close to my job and they accept my insurance. When I went there a year ago for a regular cleaning, I was told that I was getting close to having periodontal disease. They gave me the option of

3
★★★★★

I chose this dentist because it's relatively close to my job and they accept my insurance. When I went there a year ago for a regular cleaning, I was told that I was getting close to having periodontal disease. They gave me the option of

.

On February 24th, 2012 I went in for a free consultation with Dr. Davis. As I was sitting in the dentist chair the assistance starting doing x-rays and I said, I am not paying for the x-rays because I was told when I did the appointment it

3
★★★★★

On February 24th, 2012 I went in for a free consultation with Dr. Davis. As I was sitting in the dentist chair the assistance starting doing x-rays and I said, I am not paying for the x-rays because I was told when I did the appointment it

.

I was a new patient in October 2008 and just cannot say enough about howgreat my experience was at Gentle Dental. The doctor was so sensitive and took the time to explain my treatment. The staff really could not have been nicer. Gentle Dental also worked with me to make the fees affordable and provided financing with no interest for a whole year. It was really the best dental experience I have ever had.

5
★★★★★

I was a new patient in October 2008 and just cannot say enough about howgreat my experience was at Gentle Dental. The doctor was so sensitive and took the time to explain my treatment. The staff really could not have been nicer. Gentle Dental also worked with me to make the fees affordable and provided financing with no interest for a whole year. It was really the best dental experience I have ever had.

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Initially, while making the appointment, I encountered a great deal of difficulty in getting a prescription for antibiotic premedication. It took me approximately 6 phone calls to their location to get this achieved.

During the 1st phone call when I called to request an antibiotic premedication prescription, the clinic secretary by the name of Mary Jane Beckhans stated she refused to request or call in a prescription unless I had the pharmacy phone number; I was at work and did not have the number with me, so I asked if she could look it up. She replied that she was unwilling to look it up. After I was able to look up the pharmacy number myself, I called back for a prescription again (call #2). Mary Jane Beckhans said she would leave a message for the doctor. During the 3rd phone call, Ms. Beckhans stated Dr. Marissa Napoli was unwilling to fill a premedication prescription unless I had had a cardiac episode within 2 years and they felt I did not qualify for the latest AHA guidelines. I replied that I felt I did qualify for the guidelines and I was sure they should look into this further. She refused. I then looked up the latest AHA guidelines on-line myself, and, in fact, I did qualify for premedication per the latest guidelines copyrighted in 2007. I called back the office twice (4th & 5th phone call) and re-requested the antibiotic explaining to Ms. Beckhans that I did qualify. She replied that she would leave the doctor another message. Finally on the 6th call, Dr. Napoli called back and agreed that I did, in fact, qualify for the latest guidelines and they called in a prescription for me.

Today, when I arrived at the office for my routine cleaning, I brought a copy of the guidelines so that the office staff could improve their customer service by being well informed of the guidelines so future customers did not receive such resistance and have to make as many phone calls as I did. (Imagine the amount of time that was wasted, when a simple question of how I qualified or a review of the chart could have accomplished!) The office staff again met me with resistance. The hygienist by the name of Debbie Beadut raised her voice at me saying how dare I insult them by presenting them with materials that they already knew and that I was being condescending. I said that I was only trying to help and that being a nurse, I have experience with helping patients in the simple manner that I was requesting. While I was suggesting that they create a list of local pharmacy phone numbers, Ms. Beadut walked away from me in mid-sentence. Rather than approaching this situation with the spirit of trying to improve customer relations, they approached it with a spirit of defensiveness.

To summarize here are the core issues and possible resolutions:
1. Issue: The time was not taken to investigate if I qualified for antibiotic premedication.
Resolution: A chart check or asking my cardiac condition.
2. Issue: The secretary would not look up the pharmacy phone number.
Resolution: Have a list of local pharmacy phone numbers handy.
3. Issue: Rude reception from the clinic staff.
Resolution: Customer service training.
4. Potential Issue: Had I not been educated in medicine and accepted that I did not qualify, I may have gone to get my teeth cleaned without premedication. I was at high risk for developing infective endocarditis. Had I developed this condition, Gentle Dental Group of Pompano Beach would have been the direct cause.
Potential Outcome: Law suit for flagrant misconduct and negligence.

1
★☆☆☆☆

Initially, while making the appointment, I encountered a great deal of difficulty in getting a prescription for antibiotic premedication. It took me approximately 6 phone calls to their location to get this achieved.

During the 1st phone call when I called to request an antibiotic premedication prescription, the clinic secretary by the name of Mary Jane Beckhans stated she refused to request or call in a prescription unless I had the pharmacy phone number; I was at work and did not have the number with me, so I asked if she could look it up. She replied that she was unwilling to look it up. After I was able to look up the pharmacy number myself, I called back for a prescription again (call #2). Mary Jane Beckhans said she would leave a message for the doctor. During the 3rd phone call, Ms. Beckhans stated Dr. Marissa Napoli was unwilling to fill a premedication prescription unless I had had a cardiac episode within 2 years and they felt I did not qualify for the latest AHA guidelines. I replied that I felt I did qualify for the guidelines and I was sure they should look into this further. She refused. I then looked up the latest AHA guidelines on-line myself, and, in fact, I did qualify for premedication per the latest guidelines copyrighted in 2007. I called back the office twice (4th & 5th phone call) and re-requested the antibiotic explaining to Ms. Beckhans that I did qualify. She replied that she would leave the doctor another message. Finally on the 6th call, Dr. Napoli called back and agreed that I did, in fact, qualify for the latest guidelines and they called in a prescription for me.

Today, when I arrived at the office for my routine cleaning, I brought a copy of the guidelines so that the office staff could improve their customer service by being well informed of the guidelines so future customers did not receive such resistance and have to make as many phone calls as I did. (Imagine the amount of time that was wasted, when a simple question of how I qualified or a review of the chart could have accomplished!) The office staff again met me with resistance. The hygienist by the name of Debbie Beadut raised her voice at me saying how dare I insult them by presenting them with materials that they already knew and that I was being condescending. I said that I was only trying to help and that being a nurse, I have experience with helping patients in the simple manner that I was requesting. While I was suggesting that they create a list of local pharmacy phone numbers, Ms. Beadut walked away from me in mid-sentence. Rather than approaching this situation with the spirit of trying to improve customer relations, they approached it with a spirit of defensiveness.

To summarize here are the core issues and possible resolutions:
1. Issue: The time was not taken to investigate if I qualified for antibiotic premedication.
Resolution: A chart check or asking my cardiac condition.
2. Issue: The secretary would not look up the pharmacy phone number.
Resolution: Have a list of local pharmacy phone numbers handy.
3. Issue: Rude reception from the clinic staff.
Resolution: Customer service training.
4. Potential Issue: Had I not been educated in medicine and accepted that I did not qualify, I may have gone to get my teeth cleaned without premedication. I was at high risk for developing infective endocarditis. Had I developed this condition, Gentle Dental Group of Pompano Beach would have been the direct cause.
Potential Outcome: Law suit for flagrant misconduct and negligence.

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