R.C. Towing & Recovery

★☆☆☆☆

About R.C. Towing & Recovery

Automotive

Automotive
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Guy's Automotive

3049 W Hillsborough Ave Tampa, FL

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B & D Towing Recovery

4715 N Lauber Way Tampa, FL

1.0 3
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Horrible service!! The manager (Stephan) curse several times while on the phone with me, and numerous times during the conversation he cut me off and threatened to hang up on me. I spoke to him in a calm docile manner, only trying to explain why I misunderstood the parking stipulations at an apartment complex. He was just upright disrespectful and very unprofessional. I can not believe such an unpleasant person is in a management position. I have called the owner several times and even left a message and I have not received a response. I must admit though, after the service I received from the manager I am not surprised that the owner has not yet called to apologize, or accommodate me on behalf of his employee.

I gave a one star rating because that is the minimum that can be given!

1
★☆☆☆☆

Horrible service!! The manager (Stephan) curse several times while on the phone with me, and numerous times during the conversation he cut me off and threatened to hang up on me. I spoke to him in a calm docile manner, only trying to explain why I misunderstood the parking stipulations at an apartment complex. He was just upright disrespectful and very unprofessional. I can not believe such an unpleasant person is in a management position. I have called the owner several times and even left a message and I have not received a response. I must admit though, after the service I received from the manager I am not surprised that the owner has not yet called to apologize, or accommodate me on behalf of his employee.

I gave a one star rating because that is the minimum that can be given!

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I just got off the phone with a guy who claims to be Alex Diaz, the owner of RC Towing. I called because my son was towed from an apartment associated with USF. It was 11pm at night and he parked in the front of the building to unload his stuff. He wasn't even in the space for 10 minutes! After his last load, he came down to move his car to the visitor parking and his car was already gone!! Initially, the first thought was that someone stole the car because it happened so fast! Then someone told my son that RC Towing likes to tow cars from the area. I called to see if in fact the car was towed. Alex Diaz was very forth coming and admitted that he makes very good money ("$15,000 a month") off of the college students by towing cars. Alex Diaz told me straight out that he was "blessed" with the opportunity to take advantage of the students "parents" that pay their way through college and that he has a tow truck in the area 24/7 looking for cars with out stickers on them to tow. Alex Diaz even went on to say that he towed "20" cars from there on Mother's day alone!! I am appalled by this company and I think that taking advantage of kids is reprehensible! Alex Diaz should be ashamed of himself!! He was very proud of himself and told me he has been" taking advantage" of people for 20 years! He also told me that my towing price was going to be "double" because I called him while he was trying to watch "Leno" and that he could do "whatever he wants because he's blessed" Enough said...this company needs to be put out of business!! Mr. Alex Diaz you need to be held accountable for your unethical business practices!!

1
★☆☆☆☆

I just got off the phone with a guy who claims to be Alex Diaz, the owner of RC Towing. I called because my son was towed from an apartment associated with USF. It was 11pm at night and he parked in the front of the building to unload his stuff. He wasn't even in the space for 10 minutes! After his last load, he came down to move his car to the visitor parking and his car was already gone!! Initially, the first thought was that someone stole the car because it happened so fast! Then someone told my son that RC Towing likes to tow cars from the area. I called to see if in fact the car was towed. Alex Diaz was very forth coming and admitted that he makes very good money ("$15,000 a month") off of the college students by towing cars. Alex Diaz told me straight out that he was "blessed" with the opportunity to take advantage of the students "parents" that pay their way through college and that he has a tow truck in the area 24/7 looking for cars with out stickers on them to tow. Alex Diaz even went on to say that he towed "20" cars from there on Mother's day alone!! I am appalled by this company and I think that taking advantage of kids is reprehensible! Alex Diaz should be ashamed of himself!! He was very proud of himself and told me he has been" taking advantage" of people for 20 years! He also told me that my towing price was going to be "double" because I called him while he was trying to watch "Leno" and that he could do "whatever he wants because he's blessed" Enough said...this company needs to be put out of business!! Mr. Alex Diaz you need to be held accountable for your unethical business practices!!

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i recently got in a car accident and rc towing & recovery were the ones who came and picked up my vehicle(btw i did not call them the police did)now,at the scene of the accident i got into an argument with two police officers who insisted that my insurance would cover the towing expenses i kept trying to explain to them my insurance dosent cover towing or any damage to my car but they were police so i couldnt do much,sure enough the next day i spoke with my insurance company and i was right,after that i called rc towing and recovery and they told me it was going to cost 193 dollars just to get my car out that same day or else it would be 25 for every day the car was there and 65 to tow it to my house so when i get there it wasnt the same person i spoke to on the phone and they told me it would be 143 dollars instead but that it was 50 every day the car was left there so i pay the 143 to take it out and the guy who took my car out of the lot could of been the least bit careful and when i see my car they had put another dent were the car was perfectly fine(the damage to my car was only in the front the dent they put in it was in the back),so now i have to spend extra on repairs!?because these people are careless!?and of course their not responsible for theft or damage to any of the cars on their premises.this was my first and only car it was my project basically this car was my life,the lady who i spoke to on the phone(the one who tried to hustle me for 50 dollars)rudly asked me "why you want that junk anyways"i respectfuly replied "because its my baby"and then the laughter starts she also felt it was funny to share with whoever was around her.after all that there was no way i was going to let these mongrels anywhere near my car luckily i got a hold of someone else who towed my car home for 50 instead of 65.so people i advise you not to call or let these people take your car if they arrive at the scene of your accident tell them to take a hike...a very long one.

1
★☆☆☆☆

i recently got in a car accident and rc towing & recovery were the ones who came and picked up my vehicle(btw i did not call them the police did)now,at the scene of the accident i got into an argument with two police officers who insisted that my insurance would cover the towing expenses i kept trying to explain to them my insurance dosent cover towing or any damage to my car but they were police so i couldnt do much,sure enough the next day i spoke with my insurance company and i was right,after that i called rc towing and recovery and they told me it was going to cost 193 dollars just to get my car out that same day or else it would be 25 for every day the car was there and 65 to tow it to my house so when i get there it wasnt the same person i spoke to on the phone and they told me it would be 143 dollars instead but that it was 50 every day the car was left there so i pay the 143 to take it out and the guy who took my car out of the lot could of been the least bit careful and when i see my car they had put another dent were the car was perfectly fine(the damage to my car was only in the front the dent they put in it was in the back),so now i have to spend extra on repairs!?because these people are careless!?and of course their not responsible for theft or damage to any of the cars on their premises.this was my first and only car it was my project basically this car was my life,the lady who i spoke to on the phone(the one who tried to hustle me for 50 dollars)rudly asked me "why you want that junk anyways"i respectfuly replied "because its my baby"and then the laughter starts she also felt it was funny to share with whoever was around her.after all that there was no way i was going to let these mongrels anywhere near my car luckily i got a hold of someone else who towed my car home for 50 instead of 65.so people i advise you not to call or let these people take your car if they arrive at the scene of your accident tell them to take a hike...a very long one.

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