Big Franks Tire

★★★★☆

Automotive

Automotive
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Awesome service. Best prices in Cocoa and surrounding area. Nicole is Awesome, friendly and very knowledgeable. Frank is Great. He quoted me a price and that is what I was charged. No hidden fees.
I took my mower tires to him and have never had a problem. His fees was the cheapest I found found. KEEP UP THE GOOD WORK FRANK AND NICOLE. I wiil continue to bring my tire problems to you.

Linda

5
★★★★★

Awesome service. Best prices in Cocoa and surrounding area. Nicole is Awesome, friendly and very knowledgeable. Frank is Great. He quoted me a price and that is what I was charged. No hidden fees.
I took my mower tires to him and have never had a problem. His fees was the cheapest I found found. KEEP UP THE GOOD WORK FRANK AND NICOLE. I wiil continue to bring my tire problems to you.

Linda

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I have gone here several times with ok service. However, I was looking for a deal and franks seemed to be the place to go too. However, a year later my tires are separated and they have me buy new tires because they have to get the money back from the company. It's been 3 months with persistent calling and no money back, plus the tires I replaced were also bad so I ended up going to a dealership where I know they can honor their quality of products. I hate to write this because its a family business but they really aren't trying to keep their customer happy:(

1
★☆☆☆☆

I have gone here several times with ok service. However, I was looking for a deal and franks seemed to be the place to go too. However, a year later my tires are separated and they have me buy new tires because they have to get the money back from the company. It's been 3 months with persistent calling and no money back, plus the tires I replaced were also bad so I ended up going to a dealership where I know they can honor their quality of products. I hate to write this because its a family business but they really aren't trying to keep their customer happy:(

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great people fast honest good price service.

5
★★★★★

great people fast honest good price service.

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Big Franks hands down is the place to go!!! If you need tires or service done to your vehicle they have the best prices and service anywhere around. There's really no comparison, I've been to several places in Brevard and have never had the fast, reasonable, and reliable service that I've had from them. Been going here for quite some time since I found out about them and so do all my fam and friends. Always been consistent great service and everyone I know and don't know always has great things to say about them. Matter of fact before I found out about them I was at a different tire shop in the area and they gave me a price and I decided to google from my phne and called Franks and got priced and they were less so I told the man where I was and asked if he could match Franks or go lower...he said hek no..we can't beat that price!! lol so Franks it has been since, better prices and much faster service!

5
★★★★★

Big Franks hands down is the place to go!!! If you need tires or service done to your vehicle they have the best prices and service anywhere around. There's really no comparison, I've been to several places in Brevard and have never had the fast, reasonable, and reliable service that I've had from them. Been going here for quite some time since I found out about them and so do all my fam and friends. Always been consistent great service and everyone I know and don't know always has great things to say about them. Matter of fact before I found out about them I was at a different tire shop in the area and they gave me a price and I decided to google from my phne and called Franks and got priced and they were less so I told the man where I was and asked if he could match Franks or go lower...he said hek no..we can't beat that price!! lol so Franks it has been since, better prices and much faster service!

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Big Frank's always seemed to be helpful and their prices were very reasonable with quality work. In my opinion they are very unorganized, frequently fail to places orders they said they placed, and forget previous arrangements.

I made several phone calls to order tires for my fiancee's SUV and I spoke with Big Frank himself each time. When my fiancee showed up on the day he said they would have the tires ready, he proceeded to tell her he speaks to a lot of people and has no idea what she was talking about (he took down all of my information during my phone calls). He berated her to the point where she left and started crying in her car over the way she was just treated.
Honestly I used to recommend Big Frank's despite the organizational flaws, but treating a woman or anyone the way he treated my fiancee is unacceptable.

2
★★☆☆☆

Big Frank's always seemed to be helpful and their prices were very reasonable with quality work. In my opinion they are very unorganized, frequently fail to places orders they said they placed, and forget previous arrangements.

I made several phone calls to order tires for my fiancee's SUV and I spoke with Big Frank himself each time. When my fiancee showed up on the day he said they would have the tires ready, he proceeded to tell her he speaks to a lot of people and has no idea what she was talking about (he took down all of my information during my phone calls). He berated her to the point where she left and started crying in her car over the way she was just treated.
Honestly I used to recommend Big Frank's despite the organizational flaws, but treating a woman or anyone the way he treated my fiancee is unacceptable.

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I have been doing business with Big Frank's since the late 1980's. the ladies at the front counter are very helpful. Roberto goes above and beyond to make sure you get your car repaired no matter what the problem may be. My car has had gaskets replaced, distributor replaced, water pump and timing belt, and axles as well. The mechanic Wille who works on my car has done a excellent job, everything is fixed the first time and no problems after the repair. not only that he calls me personally and tells me when my car is done and when I call about my car I speak to him personally. I appreciate all the hard work and effort that Big Franks has done for my auto needs and I will be glad to spread the word. if you need auto repair please take your car to Big Franks, you will not be ripped off. they will take good care of you. GIVE THEM A VISIT!!
THANK YOU WILLIE, ROBERTO, BIG FRANK, LADIES AT THE FRONT DESK. YOU GUYS ARE GREAT!!!!
ERIC Z , COCOA FL

5
★★★★★

I have been doing business with Big Frank's since the late 1980's. the ladies at the front counter are very helpful. Roberto goes above and beyond to make sure you get your car repaired no matter what the problem may be. My car has had gaskets replaced, distributor replaced, water pump and timing belt, and axles as well. The mechanic Wille who works on my car has done a excellent job, everything is fixed the first time and no problems after the repair. not only that he calls me personally and tells me when my car is done and when I call about my car I speak to him personally. I appreciate all the hard work and effort that Big Franks has done for my auto needs and I will be glad to spread the word. if you need auto repair please take your car to Big Franks, you will not be ripped off. they will take good care of you. GIVE THEM A VISIT!!
THANK YOU WILLIE, ROBERTO, BIG FRANK, LADIES AT THE FRONT DESK. YOU GUYS ARE GREAT!!!!
ERIC Z , COCOA FL

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Went there when I was 8 months pregnant to buy a used tire. They put it on and I thought everything was fine. 3 hrs after the purchase the tire went flat, and of course the shop was closed. I had to put the spare on and go the next day. They plugged the tire at no charge because it was under a 30day "warranty". I was happy at first, then the tire started going flat AGAIN, I went back and asked that they just swap it out for a different tire, mind you that I am pregnant have no business driving around with a bad tire. Would you believe the guy said NO..... They would just plug it again.. Not to mention he was blamming the holes in the tire on me, he was very rude. I will never go back there, nor would I ever recommend them to ANYONE!!!!

1
★☆☆☆☆

Went there when I was 8 months pregnant to buy a used tire. They put it on and I thought everything was fine. 3 hrs after the purchase the tire went flat, and of course the shop was closed. I had to put the spare on and go the next day. They plugged the tire at no charge because it was under a 30day "warranty". I was happy at first, then the tire started going flat AGAIN, I went back and asked that they just swap it out for a different tire, mind you that I am pregnant have no business driving around with a bad tire. Would you believe the guy said NO..... They would just plug it again.. Not to mention he was blamming the holes in the tire on me, he was very rude. I will never go back there, nor would I ever recommend them to ANYONE!!!!

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I have been going to Big Franks since I've moved to Florida. Great prices and service and the cheapest alignments in Brevard. My Fiance had her AC condenser replaced and four new tires. The price was the best we could find and they did price matching. A few months later the condenser went bad to our surprise Roberto fixed everything and made it right. we thought it was going to be a hassle but they went above and beyond and We truly applaud them for that. I called on a wednesday to get 2 new tires I was told to give them my info and they would call back No call! So that Friday I called again they looked up the tires and said there would be additional $18 shipping for each tire because they were a special order. I explained that I wanted to take care of this the following day (Saturday) because I have a young child and I won't allow her in my car until I replace my back tires. I said let me know what you have in house that fits my car and exact pricing, again I gave them my info and said I would receive a call back. NO CALL! So I didn't go there to purchase my tires the first time in 6 years. I took it as I guess they didn't want my business that bad. Besides that though I gave them 4 stars. Wish they would have called me back. I love to do business with small business owners and mom and pop type stores that have great service at a great price. Hope the next time I call, the young lady up front does what she says and calls back.

4
★★★★☆

I have been going to Big Franks since I've moved to Florida. Great prices and service and the cheapest alignments in Brevard. My Fiance had her AC condenser replaced and four new tires. The price was the best we could find and they did price matching. A few months later the condenser went bad to our surprise Roberto fixed everything and made it right. we thought it was going to be a hassle but they went above and beyond and We truly applaud them for that. I called on a wednesday to get 2 new tires I was told to give them my info and they would call back No call! So that Friday I called again they looked up the tires and said there would be additional $18 shipping for each tire because they were a special order. I explained that I wanted to take care of this the following day (Saturday) because I have a young child and I won't allow her in my car until I replace my back tires. I said let me know what you have in house that fits my car and exact pricing, again I gave them my info and said I would receive a call back. NO CALL! So I didn't go there to purchase my tires the first time in 6 years. I took it as I guess they didn't want my business that bad. Besides that though I gave them 4 stars. Wish they would have called me back. I love to do business with small business owners and mom and pop type stores that have great service at a great price. Hope the next time I call, the young lady up front does what she says and calls back.

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I went to this place last monthfor some tires for my vehicle, soon after the wheel came loose from my vehicle and caused a wreck, now they deny all responsability, i would say dont go there cause they are all liars and cheats.

1
★☆☆☆☆

I went to this place last monthfor some tires for my vehicle, soon after the wheel came loose from my vehicle and caused a wreck, now they deny all responsability, i would say dont go there cause they are all liars and cheats.

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0 out of 1 people found this review helpful.

Business Response:

We, at Big Frank's Tire and Auto Service, pride ourselves on going above and beyond to provide outstanding, quality service to our customers. Our business is based solely on repeat customers and word of mouth and we are a family owned operation. This is the first I have heard of Jeremy P's complaint and if this is a legitimate customer I would love for him to call my shop so that we can address and correct this situation. I stand behind my product and service and would appreciate the opportunity to make Jeremy a happy customer.
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They have the best deals around and don't nickel and dime you like other stores. They are one of the last few honest businesses in the area. They also get your car fixed quicker than anyone else A+++

5
★★★★★

They have the best deals around and don't nickel and dime you like other stores. They are one of the last few honest businesses in the area. They also get your car fixed quicker than anyone else A+++

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Terrific Service! Best in Brevard! This guy will save you BIG $$$. Do yourself a favor and skip the "Big Guys"!!!!! Our family has been using him for almost 10 years and have ALWAYS been satisfied with every aspect of his service.

5
★★★★★

Terrific Service! Best in Brevard! This guy will save you BIG $$$. Do yourself a favor and skip the "Big Guys"!!!!! Our family has been using him for almost 10 years and have ALWAYS been satisfied with every aspect of his service.

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0 out of 1 people found this review helpful.

.

Franks has been in business for quite a few years. I've never had to wait more than an hour for my car to be finished and I've never had a problem with any of the tires, I've recieved from them. They are fast and courteous. Prices are reasonable and service is fast.

PROS: carries multiple brands of tires
CONS: none

4
★★★★☆

Franks has been in business for quite a few years. I've never had to wait more than an hour for my car to be finished and I've never had a problem with any of the tires, I've recieved from them. They are fast and courteous. Prices are reasonable and service is fast.

PROS: carries multiple brands of tires
CONS: none

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0 out of 1 people found this review helpful.

 

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