Salon Red & Spa

★★★☆☆
  • 13550 Reflections Pkwy # 2-202

    Fort Myers, FL 33907

    Map & Directions
  • 239-437-0405

About Salon Red & Spa

Categories
  • Beauty Salons

Personal Services

Personal Services
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I was booked at this salon by my wedding planner. On my wedding day, Doug did my hair and Uli did my make-up. Both did very poor, amateurish jobs and neither one listened to what I wanted. I explained what hairstyle I liked/wanted to Doug but he did what he wanted to do. He was rushed and hurried and when I said it wasn't what I was looking for, he said he couldn't do it and had time. Certainly NOT what I had expected from a "professional" that does services for a wedding.

After I shrieked in horror and had Uli re-do my make-up several times, it was acceptable. The process was stressful and made it a horrible experience. For example, I said "no blue eyeshadow" and something "natural looking". The first thing he did was a dramatic sweeping arc of blue eyeshadow. I'm not sure if he wasn't listening or just didn't understand. He also used colors that looked horrible on my skin tone and applied lip gloss all over the bottom of my face....not sure how a make-up artist can't apply lipstick around someone's mouth and think it's ok.

The owner has apologized after the fact but I now have $5000 worth of photographs from my wedding that make me cry and I can't look at. At the time, she told my wedding planner that everything was great which means she had no idea what was going on or just no idea of customer service and satisfaction.

Please don't ruin your day - wedding or not - go anywhere else!!!

0
★☆☆☆☆

I was booked at this salon by my wedding planner. On my wedding day, Doug did my hair and Uli did my make-up. Both did very poor, amateurish jobs and neither one listened to what I wanted. I explained what hairstyle I liked/wanted to Doug but he did what he wanted to do. He was rushed and hurried and when I said it wasn't what I was looking for, he said he couldn't do it and had time. Certainly NOT what I had expected from a "professional" that does services for a wedding.

After I shrieked in horror and had Uli re-do my make-up several times, it was acceptable. The process was stressful and made it a horrible experience. For example, I said "no blue eyeshadow" and something "natural looking". The first thing he did was a dramatic sweeping arc of blue eyeshadow. I'm not sure if he wasn't listening or just didn't understand. He also used colors that looked horrible on my skin tone and applied lip gloss all over the bottom of my face....not sure how a make-up artist can't apply lipstick around someone's mouth and think it's ok.

The owner has apologized after the fact but I now have $5000 worth of photographs from my wedding that make me cry and I can't look at. At the time, she told my wedding planner that everything was great which means she had no idea what was going on or just no idea of customer service and satisfaction.

Please don't ruin your day - wedding or not - go anywhere else!!!

Pros: Can't think of any

Cons: Don't listen to or respect customers

.

I was a new customer and I must say that I will be back to see Josie! I had no trouble booking my appointment from their website and the owner contacted me back the next morning. would go back.

2
★★★★★

I was a new customer and I must say that I will be back to see Josie! I had no trouble booking my appointment from their website and the owner contacted me back the next morning. would go back.

Pros: won a free gift certificate from facebook fan page give away

Cons: none!

.

My best friend and I went to Red a few months ago for a massage. The rooms were nice and the staff were professional. We both had a positive experience, and would go back again.

4
★★★★☆

My best friend and I went to Red a few months ago for a massage. The rooms were nice and the staff were professional. We both had a positive experience, and would go back again.

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