JM Lexus

★★★☆☆
  • 5350 W Sample Rd

    Margate, FL 33073

    Map & Directions
  • 954-972-2200

About JM Lexus

Categories
Hours
Mon-Fri: 9AM-9PM Sat: 9AM-8PM Sun: 11AM-6PM

Automotive

Automotive
More choices in Margate:
Resultset_next

Lou Bachrodt Chevrolet Sales Service Parts

5500 N State Road 7 Coral Springs, FL

Resultset_next

Infiniti of Coconut Creek

5501 W Sample Rd COCONUT CREEK, FL

3.0 10
Hi! Sign in to let us know how JM Lexus was?
Write a Review
.

HORRIBLE service experience!!! Took 3 1/2 to change my oil and headlight. While waiting was told that I could have one small danish and that was it - needed to make sure that they didn't go bankrupt giving out too much snacks to waiting/paying customers I guess. When I finally got the call that my car was done, they couldn't find it. One person told me that it was being washed while another said it was finished. A complete break down in customer service. This was my first and last trip to JM Lexus for service.

1
★☆☆☆☆

HORRIBLE service experience!!! Took 3 1/2 to change my oil and headlight. While waiting was told that I could have one small danish and that was it - needed to make sure that they didn't go bankrupt giving out too much snacks to waiting/paying customers I guess. When I finally got the call that my car was done, they couldn't find it. One person told me that it was being washed while another said it was finished. A complete break down in customer service. This was my first and last trip to JM Lexus for service.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Horrible service experience!! Scheduled an appointment there today to have my oil changed and headlight fixed. Was told that it was 1 1/2 job, which seemed reasonable. Actually took them 3 1/2 hours! When I asked what took so long, I

3
★★★★★

Horrible service experience!! Scheduled an appointment there today to have my oil changed and headlight fixed. Was told that it was 1 1/2 job, which seemed reasonable. Actually took them 3 1/2 hours! When I asked what took so long, I

.

Was in for an oil change on December 31st 2012. I didn't have any where urgent that I needed to be so I and decided to wait for it. The vehicle was sent through what JM refers to as Express Service. About an hour later I got a call from the desk saying the vehicle was done, so I paid, was given my keys, and was told it was parked out front, and that I'm all set.
Once I got in the vehicle I noticed that stuff from the glove compartment was scattered all over the passenger side floor mat.
In addition there were used work gloves left on the top of the passenger side seats.
As if that wasn't enough, there was clearly a greasy hand print left by one of the service technicians across the back seat.
WTF type of service is this? And let me please add, that this isn't the first time I had an issue like this at this dealership. The last time I had an oil change I encountered a similar type incident.
Avoid JM Lexus if you can, their service department is bleeping horrible.
For those of you out there that gave five stars on amazing service, let me tell you that you are truly one of the lucky ones.
Proof of their incompetence can be viewed at: http://db.tt/13uqMeXZ

1
★☆☆☆☆

Was in for an oil change on December 31st 2012. I didn't have any where urgent that I needed to be so I and decided to wait for it. The vehicle was sent through what JM refers to as Express Service. About an hour later I got a call from the desk saying the vehicle was done, so I paid, was given my keys, and was told it was parked out front, and that I'm all set.
Once I got in the vehicle I noticed that stuff from the glove compartment was scattered all over the passenger side floor mat.
In addition there were used work gloves left on the top of the passenger side seats.
As if that wasn't enough, there was clearly a greasy hand print left by one of the service technicians across the back seat.
WTF type of service is this? And let me please add, that this isn't the first time I had an issue like this at this dealership. The last time I had an oil change I encountered a similar type incident.
Avoid JM Lexus if you can, their service department is bleeping horrible.
For those of you out there that gave five stars on amazing service, let me tell you that you are truly one of the lucky ones.
Proof of their incompetence can be viewed at: http://db.tt/13uqMeXZ

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

Was in for an oil change on December 31st 2012. I didn't have any where urgent that I needed to be so I and decided to wait for it. The vehicle was sent through what JM refers to as Express Service. About an hour later I got a call from

3
★★★★★

Was in for an oil change on December 31st 2012. I didn't have any where urgent that I needed to be so I and decided to wait for it. The vehicle was sent through what JM refers to as Express Service. About an hour later I got a call from

.

Was looking at how low the reviews and there is only one explanation people don't take the time to write them or its JM competitors trying to lower there score because let me tell you so far this has been the best car buying experience of my life and i have owned a toyota tocoma, dodge ram, chrysler crossfire, izusu npr, and a toyota paseo all from different dealerships so I've been around. This is the nicest dealership I have ever been to our seen. Everything gets done fast, and they are so accommodating. Bought a lexus ct200h hybrid from them and it had an imperfection on the bumper they took care of it now problem even after not noticing it for the past 6 months. I can tell you other dealerships would not have done so they would have done anything to not take care of that situation trust me. Just trying to get them to honor warranties at other dealerships has been a horror story. I get free car washes any time i want. They replace things without arguments give you a beautiful lexus loaner of your choice without a fuss while they are working on your car. They have food, coffee a beautiful lobby. This place is world class. You want a good buying experience and people that treat you the way you should when you spend 40k on a car. This is the place to come to crap my home builder stiffed me on 100.00 complaints on a 350k dollar house people need some lessons from JM on customer service this place is doing something right!

5
★★★★★

Was looking at how low the reviews and there is only one explanation people don't take the time to write them or its JM competitors trying to lower there score because let me tell you so far this has been the best car buying experience of my life and i have owned a toyota tocoma, dodge ram, chrysler crossfire, izusu npr, and a toyota paseo all from different dealerships so I've been around. This is the nicest dealership I have ever been to our seen. Everything gets done fast, and they are so accommodating. Bought a lexus ct200h hybrid from them and it had an imperfection on the bumper they took care of it now problem even after not noticing it for the past 6 months. I can tell you other dealerships would not have done so they would have done anything to not take care of that situation trust me. Just trying to get them to honor warranties at other dealerships has been a horror story. I get free car washes any time i want. They replace things without arguments give you a beautiful lexus loaner of your choice without a fuss while they are working on your car. They have food, coffee a beautiful lobby. This place is world class. You want a good buying experience and people that treat you the way you should when you spend 40k on a car. This is the place to come to crap my home builder stiffed me on 100.00 complaints on a 350k dollar house people need some lessons from JM on customer service this place is doing something right!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Prepare to be nickel and dime'd as they say. Disgusting place will not be going back...Management is two-faced, they put on a smile but behind it they care nothing about you. Miss this place from 5 years ago. Dont know what happned.

0
★☆☆☆☆

Prepare to be nickel and dime'd as they say. Disgusting place will not be going back...Management is two-faced, they put on a smile but behind it they care nothing about you. Miss this place from 5 years ago. Dont know what happned.

.

Went there for engine work on my RX300. I called around to a couple other shops for price quotes, and JM Lexus gave me the best price. Plus, they give their clients a complimentary loaner car! Service was great--I walked right on in with my RX and right on out fifteen minutes later with my loaner. The repairs were completed to my satisfaction and I would definitly return for service. Just make sure if you go to ANY auto repair shop you already have a few quotes on hand to compare to. I'm just sayin...

4
★★★★☆

Went there for engine work on my RX300. I called around to a couple other shops for price quotes, and JM Lexus gave me the best price. Plus, they give their clients a complimentary loaner car! Service was great--I walked right on in with my RX and right on out fifteen minutes later with my loaner. The repairs were completed to my satisfaction and I would definitly return for service. Just make sure if you go to ANY auto repair shop you already have a few quotes on hand to compare to. I'm just sayin...

Was this review helpful to you?
Ratings_icons Ratings_icons

.

What you see and hear isnt really what you get.....STAY AWAY........Bait and Switch at its finest then the sales person procedded to get nasty with me.......UM.......I thought I WAS THE CUSTOMER? Very confusing experiance when Im spending lots of $$$

0
★☆☆☆☆

What you see and hear isnt really what you get.....STAY AWAY........Bait and Switch at its finest then the sales person procedded to get nasty with me.......UM.......I thought I WAS THE CUSTOMER? Very confusing experiance when Im spending lots of $$$

Cons: TONS

.

Lexus should be ashamed to be associated with this group of crooks. The ol' bait N switch."oh were sorry the car was just sold that we spoke about 5 hours ago and promised you would be here after driving 2 hours. but I can sell you this car for 5K more".Poor business practice.

1
★☆☆☆☆

Lexus should be ashamed to be associated with this group of crooks. The ol' bait N switch."oh were sorry the car was just sold that we spoke about 5 hours ago and promised you would be here after driving 2 hours. but I can sell you this car for 5K more".Poor business practice.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

We just bought an used SUV and received the best price and value from this dealer. The salesperson was helpfull, courteous, and respectful. The financing went very well, professionally done. The dealer is very clean, luxurious and staff is earger to help if they see you standing unattended. The auto still has manufacturer warrantly, but the dealer also gives you a year/12K warranty at no additional cost. The first oil change is free. After months searching the internet and visiting various dealerships (waist of time) this dealer had the best price and no haggle, no bad attitutde. Defenitely recommend it for a pleasant buying experience.

4
★★★★☆

We just bought an used SUV and received the best price and value from this dealer. The salesperson was helpfull, courteous, and respectful. The financing went very well, professionally done. The dealer is very clean, luxurious and staff is earger to help if they see you standing unattended. The auto still has manufacturer warrantly, but the dealer also gives you a year/12K warranty at no additional cost. The first oil change is free. After months searching the internet and visiting various dealerships (waist of time) this dealer had the best price and no haggle, no bad attitutde. Defenitely recommend it for a pleasant buying experience.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

More about JM Lexus

JM Lexus has been the world’s #1 volume Lexus dealership since 1992. Conveniently located in Margate, Florida, JM Lexus is committed to providing a world-class luxury ownership experience for drivers in Ft Lauderdale and the greater South Florida area. Whether you are looking to lease or purchase a new or pre-owned vehicle from us you can expect a courteous, professional and obligation-free experience at JM Lexus.

 

Wait, you're the expert.

If you've been to or used JM Lexus, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review