Resource One

★★★☆☆
  • 1202 N Magnolia Ave

    Ocala, FL 34475

    Map & Directions
  • 352-622-4224

About Resource One

Hours
Mon-Fri 8am-5pm

Business Services

Business Services
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3.0 2
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FYI, Resource One has replaced this Service Technician with an experienced, knowledged and trained technician who comes with a strong reputation.

4
★★★★☆

FYI, Resource One has replaced this Service Technician with an experienced, knowledged and trained technician who comes with a strong reputation.

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I dealt with their repair services which were performed by a single technician. One of our carpet cleaning machines broke and the repair should have been covered under warranty. However it seems the management does not like doing warranty work (as it is done for a lower negotiated labor rate) so apparently the technician avoided it.

The tech. and his manage lied to us many times over. At first the repair was going to be under warranty. Then it was going to cost about $240. Then it cost $320 and he put in new parts we didn't request. Upon picking it up we discovered it was still broken, and we had to bring it back again! After two visits it still was not working so we tore the machine apart and fixed it ourselves with. It is scary to think about how many people the technician has probably conned out of warranty work.

Upon calling NaceCare (the machined manufacturer) and complaining multiple times they assured us that they would "give Resource One no choice" but to refund us. But after waiting a couple weeks we still had no refund.

So we put in a complaint with the BBB. Finally the main office would talk with us. They told us THEY had to "strong arm" NaceCare into paying for the repairs, so we're not sure who was lying. At any rate they promised us a refund and to pay the parts we still had to replace. We did indeed get a refund but not for three months after the initial repair and about a six weeks after they had agreed to it.

Lawton Brothers Inc has proved to be more respectable in my opinion and their show room has cleaned up quite a bit as well. They have always been honest.

2
★★☆☆☆

I dealt with their repair services which were performed by a single technician. One of our carpet cleaning machines broke and the repair should have been covered under warranty. However it seems the management does not like doing warranty work (as it is done for a lower negotiated labor rate) so apparently the technician avoided it.

The tech. and his manage lied to us many times over. At first the repair was going to be under warranty. Then it was going to cost about $240. Then it cost $320 and he put in new parts we didn't request. Upon picking it up we discovered it was still broken, and we had to bring it back again! After two visits it still was not working so we tore the machine apart and fixed it ourselves with. It is scary to think about how many people the technician has probably conned out of warranty work.

Upon calling NaceCare (the machined manufacturer) and complaining multiple times they assured us that they would "give Resource One no choice" but to refund us. But after waiting a couple weeks we still had no refund.

So we put in a complaint with the BBB. Finally the main office would talk with us. They told us THEY had to "strong arm" NaceCare into paying for the repairs, so we're not sure who was lying. At any rate they promised us a refund and to pay the parts we still had to replace. We did indeed get a refund but not for three months after the initial repair and about a six weeks after they had agreed to it.

Lawton Brothers Inc has proved to be more respectable in my opinion and their show room has cleaned up quite a bit as well. They have always been honest.

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