New Tampa Urgent Care

★★★☆☆

Health & Medical

Health & Medical
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Advanced Podiatry

2919 W Swann Ave 203 Tampa, FL

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Joshua A. Halpern, M.D. P.A.

4214 N Habana Ave Tampa, FL

3.1 10
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I gave a low rating because of the billing department and the receptionist on shift during my second visit. This is an Urgent Care facility. You must pay upfront the difference between their allowed amount with your insurance company and what your insurance reimburses them. On my second visit there the receptionist on that shift doubted the amount that my insurance reimburses them saying that another person had my same insurance and the insurance company paid them a lower amount than what was stated in their benefits. Please note that I verified my insurance benefits before showing up at their doorsteps. So I explained to her that there are different options under my plan. She went to check in the back with someone then subsequently said that they would not charge me for this visit. When the claim processed the insurance company did pay them a lower amount as if it were a regular office. When I called my insurance company they explained that the Urgent Care was billing as a physician's office and needed to change one of the billing codes. Furthermore the insurance company stated that it appears from the provider number that the Urgent care has a contract with them as an Urgent Care and not as a physician's office. My insurance company was unable to reach the Urgent Care's biller. When I explained all this to the billing lady she said that she was unable to reach my insurance claims rep and would not take any action or even be proactive by looking into the type of contract they have with the insurance company. She said that they are yet to receive the explanation of benefits from the insurance company. She also danced around the issue with the reason that they have different contracts with different insurance companies despite what I told her that with this insurance company it may be an Urgent Care Contract. She was just not interested. It's no wonder that they were underpaid by the same insurance company for services provided to another person who had my insurance. The biller is not using the correct codes and isn't a bit curious to check out the matter even after not being fully paid by the insurance company for a second time. She does not listen and is very ignorant about her incompetency. I'm sure I'll see a bill in the mail for the amount the insurance did not pay because of their mistake. Otherwise the doctor was down to earth and answered my questions.

1
★☆☆☆☆

I gave a low rating because of the billing department and the receptionist on shift during my second visit. This is an Urgent Care facility. You must pay upfront the difference between their allowed amount with your insurance company and what your insurance reimburses them. On my second visit there the receptionist on that shift doubted the amount that my insurance reimburses them saying that another person had my same insurance and the insurance company paid them a lower amount than what was stated in their benefits. Please note that I verified my insurance benefits before showing up at their doorsteps. So I explained to her that there are different options under my plan. She went to check in the back with someone then subsequently said that they would not charge me for this visit. When the claim processed the insurance company did pay them a lower amount as if it were a regular office. When I called my insurance company they explained that the Urgent Care was billing as a physician's office and needed to change one of the billing codes. Furthermore the insurance company stated that it appears from the provider number that the Urgent care has a contract with them as an Urgent Care and not as a physician's office. My insurance company was unable to reach the Urgent Care's biller. When I explained all this to the billing lady she said that she was unable to reach my insurance claims rep and would not take any action or even be proactive by looking into the type of contract they have with the insurance company. She said that they are yet to receive the explanation of benefits from the insurance company. She also danced around the issue with the reason that they have different contracts with different insurance companies despite what I told her that with this insurance company it may be an Urgent Care Contract. She was just not interested. It's no wonder that they were underpaid by the same insurance company for services provided to another person who had my insurance. The biller is not using the correct codes and isn't a bit curious to check out the matter even after not being fully paid by the insurance company for a second time. She does not listen and is very ignorant about her incompetency. I'm sure I'll see a bill in the mail for the amount the insurance did not pay because of their mistake. Otherwise the doctor was down to earth and answered my questions.

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i had the worst experience ever at this place, the nurses are rude, insulting, and cold. the doctors dont seem to know what they are doing DO NOT GO HERE this place doesnt even deserve one star

0
★☆☆☆☆

i had the worst experience ever at this place, the nurses are rude, insulting, and cold. the doctors dont seem to know what they are doing DO NOT GO HERE this place doesnt even deserve one star

Pros: NONE

Cons: EVERYTHING

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I don't know about the rest of you but I had a wonderful experience at this facility. The Doctors and staff were excellent. I had a badly broken ankle and they treated me very well. There was minimal wait and I got xrayed and splinted in no time.

5
★★★★★

I don't know about the rest of you but I had a wonderful experience at this facility. The Doctors and staff were excellent. I had a badly broken ankle and they treated me very well. There was minimal wait and I got xrayed and splinted in no time.

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I have been there twice over the last few years and have had a great experience at this office! The service was fast and the doctor was knowledgable and helpful. I rushed in 10 minutes before closing and they were still very willing to help me out.

I am going back again.

4
★★★★☆

I have been there twice over the last few years and have had a great experience at this office! The service was fast and the doctor was knowledgable and helpful. I rushed in 10 minutes before closing and they were still very willing to help me out.

I am going back again.

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I've been there a few times and think the MD is pretty good. He's thorough and knowledgeable. They also offer x-rays and labs which is a time saver. Their hours are pretty good also.
The staff could use some training on how to improve Customer Service; they are not the friendlist nor the most helpful but all in all I've been satisfied with the services provided there. It beats going to the ER at University Hospital!!!

4
★★★★☆

I've been there a few times and think the MD is pretty good. He's thorough and knowledgeable. They also offer x-rays and labs which is a time saver. Their hours are pretty good also.
The staff could use some training on how to improve Customer Service; they are not the friendlist nor the most helpful but all in all I've been satisfied with the services provided there. It beats going to the ER at University Hospital!!!

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I will not go there again. You go there sick and the staff makes you sicker. Those women have hate stamped in their face and will not even look at you in the eye for normal communication, not to mention their rude tone as if they are giving you free treatment. One nurse, dark long hair the rudest I have ever encountered. You know as a client I can go anywhere for a doctor, and I will since this clinic does not stand out for pozitive things among many. If I was a doctor there I would have a meeting everymorning to break their nasty attitide or throw them in the street as useless.

1
★☆☆☆☆

I will not go there again. You go there sick and the staff makes you sicker. Those women have hate stamped in their face and will not even look at you in the eye for normal communication, not to mention their rude tone as if they are giving you free treatment. One nurse, dark long hair the rudest I have ever encountered. You know as a client I can go anywhere for a doctor, and I will since this clinic does not stand out for pozitive things among many. If I was a doctor there I would have a meeting everymorning to break their nasty attitide or throw them in the street as useless.

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Dr. Foreman is great. He and his staff are friendly and helpful. It is always quick in and out. Great place for family health care! Hours of operation are very convenient. When your "family health care" provider can't see you for a week, go see Dr. Foreman!

5
★★★★★

Dr. Foreman is great. He and his staff are friendly and helpful. It is always quick in and out. Great place for family health care! Hours of operation are very convenient. When your "family health care" provider can't see you for a week, go see Dr. Foreman!

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I have used this urgent care center twice and the front desk staff was rude and unprofessional both on the phone and in person. I saw one doctor over the weekend who is apparently different from the weekday doctor and he told me to call if I was still experiencing symptoms even after taking the medicine he prescribed. I called the office because I was still terribly ill and the girl said that it was a different doctor during the week and he wouldn't talk to me and that I was out of luck. What ever happened to patient CARE!!!

1
★☆☆☆☆

I have used this urgent care center twice and the front desk staff was rude and unprofessional both on the phone and in person. I saw one doctor over the weekend who is apparently different from the weekday doctor and he told me to call if I was still experiencing symptoms even after taking the medicine he prescribed. I called the office because I was still terribly ill and the girl said that it was a different doctor during the week and he wouldn't talk to me and that I was out of luck. What ever happened to patient CARE!!!

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0 out of 1 people found this review helpful.

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I just moved here and hadn't selected a doctor yet but needed to see a doctor. This location is very convenient for me. The people were friendly and helpful. I had to wait less than 10 minutes.

PROS: Short wait, Friendly people.
CONS: No on-site pharmacy like some of the urgent care places.

4
★★★★☆

I just moved here and hadn't selected a doctor yet but needed to see a doctor. This location is very convenient for me. The people were friendly and helpful. I had to wait less than 10 minutes.

PROS: Short wait, Friendly people.
CONS: No on-site pharmacy like some of the urgent care places.

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1 out of 1 people found this review helpful.

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I don't have a "regular" doctor anymore, instead I use this urgent care office for everything. I never have to wait more than 20 minutes and the doctors and staff are extremely nice. I've even had the doctor himself return phone calls ref questions I've had. I would recommend this place for anyone who doesn't have a true ER type of emergency. They take my insurance, which is only 1 of 2 places in Hillsborough county that does, so it's an easy choice for me.

5
★★★★★

I don't have a "regular" doctor anymore, instead I use this urgent care office for everything. I never have to wait more than 20 minutes and the doctors and staff are extremely nice. I've even had the doctor himself return phone calls ref questions I've had. I would recommend this place for anyone who doesn't have a true ER type of emergency. They take my insurance, which is only 1 of 2 places in Hillsborough county that does, so it's an easy choice for me.

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1 out of 1 people found this review helpful.

 

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