Westbrook Service Corporation

★★★☆☆
One Call Does it All!
  • 1411 S Orange Blossom Trl

    Orlando, FL 32805

    Map & Directions
  • 407-841-3310

Automotive

Automotive
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In January, 2009 I had a complete gas furnace and air conditioning system replaced in my house. Now, July, 2010, I already have a leak in the system at this young age which is most likely due to poor piping installation.

Now I have discovered that, when originally installed, they did not use the proper piston. The piston comes in plain sight in a baggie taped to the air compressor (the baggie is still taped to the compressor today!). This piston is to be used in the air handler to make the units compatible. For a professional, this cannot be an oversight. Then, in Nov., 2009, the Westbrook tech who did the yearly service call did nothing to correct the "mistake".

I also discovered that they cut a hole in the ceiling for a vent. However, it goes into the open attic and no duct is connected to it at all. I did not notice it because the grille covers the hole in the ceiling. So all this time, blistering summer heat has been coming straight into this room from the attic.

These problems lead me to wonder what other matters were not done correctly. Could there be something that will cause the system to wear out prematurely?

1
★☆☆☆☆

In January, 2009 I had a complete gas furnace and air conditioning system replaced in my house. Now, July, 2010, I already have a leak in the system at this young age which is most likely due to poor piping installation.

Now I have discovered that, when originally installed, they did not use the proper piston. The piston comes in plain sight in a baggie taped to the air compressor (the baggie is still taped to the compressor today!). This piston is to be used in the air handler to make the units compatible. For a professional, this cannot be an oversight. Then, in Nov., 2009, the Westbrook tech who did the yearly service call did nothing to correct the "mistake".

I also discovered that they cut a hole in the ceiling for a vent. However, it goes into the open attic and no duct is connected to it at all. I did not notice it because the grille covers the hole in the ceiling. So all this time, blistering summer heat has been coming straight into this room from the attic.

These problems lead me to wonder what other matters were not done correctly. Could there be something that will cause the system to wear out prematurely?

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My airconditioning went out 2 summers ago and I had to get a whole new unit. My husband had previously worked for the plumbing dept. of this comany so recommended them for airconditioning. Upon calling, the staff was very nice, and were able to set up a date for a new unit to be installed quickly and inexpensively. The technicians that came out were very nice and made sure to explain the system before leaving. overall a good experience.

4
★★★★☆

My airconditioning went out 2 summers ago and I had to get a whole new unit. My husband had previously worked for the plumbing dept. of this comany so recommended them for airconditioning. Upon calling, the staff was very nice, and were able to set up a date for a new unit to be installed quickly and inexpensively. The technicians that came out were very nice and made sure to explain the system before leaving. overall a good experience.

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Message from Westbrook Service Corporation

We are proud recipients of numerous quality service awards that reflect the kind of company we are. Check out our A+ BBB Rating or our Angie's List 2009/2010 Super Service Awards.

More about Westbrook Service Corporation

Air Conditioning/Heating: maintenance, repair and new system installation. Plumbing: repairs, leaks, replacement. Water heaters, plumbing repipes. Electrical: repairs, retrofits, testing, new panel replacement Licensed and insured. We warranty all of our services.

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