Courtenay Animal Hospital

★★★☆☆
  • 2265 N Courtenay Pkwy

    Merritt Island, FL 32953

    Map & Directions
  • 321-452-3647

3.0 16
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The new Veternarian that took over Courtenay Animal Hospital, Dr. Elizabeth Chosa, has a wonderful bedside manner. She volunteers her time for free exams at Island Pet Resort and Spa once a month. Dr. Chosa has some of the best advice and up to date information. I will recommend her with great confidence.

5
★★★★★

The new Veternarian that took over Courtenay Animal Hospital, Dr. Elizabeth Chosa, has a wonderful bedside manner. She volunteers her time for free exams at Island Pet Resort and Spa once a month. Dr. Chosa has some of the best advice and up to date information. I will recommend her with great confidence.

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What a wonder new addition to our county. Dr. Chosa is awesome and her bedside manner is great. She cares so much for the animals. Its refreshing to see new ideas and suggestions for our pets. I'll recommend her with confidence.

3
★★★★★

What a wonder new addition to our county. Dr. Chosa is awesome and her bedside manner is great. She cares so much for the animals. Its refreshing to see new ideas and suggestions for our pets. I'll recommend her with confidence.

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Dr. Maxwell and his staff were very quick to give me quotes and throw numbers at me but were not so quick to let me know that my pet would be okay (when I was obviously upset). He has untrained vet techs who stabbed my animal with a needle repeatedly (b/c they couldn't draw his blood successfully) and then took him in the back and did God knows what to him. I left with a big bill, a broken heart, and a sick dog who I ended up taking else where a week later. If I had a bigger wallet I am sure he would have shown me some compassion.

1
★☆☆☆☆

Dr. Maxwell and his staff were very quick to give me quotes and throw numbers at me but were not so quick to let me know that my pet would be okay (when I was obviously upset). He has untrained vet techs who stabbed my animal with a needle repeatedly (b/c they couldn't draw his blood successfully) and then took him in the back and did God knows what to him. I left with a big bill, a broken heart, and a sick dog who I ended up taking else where a week later. If I had a bigger wallet I am sure he would have shown me some compassion.

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Business Response:

Hi, I am the new practice owner & veterinarian at Courtenay Animal Hospital. Dr. Maxwell retired in March 2012. I would love a chance to meet you and your pets & help in any way I can! My practice philosophy is to treat my patients as I would treat my own pets. To learn more about the current practice, please visit us at: http://www.merrittislandvet.com
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PLEASE do not take your animals here..It is obvious that Dr. Maxwell and his front desk help truly hate animals and need to retire. He has also hired a new vet to help him and she will do everything to take your money and not fix the problem. She was rude and treated me like I was dumb. Bottom line..no compassion. People who write good reviews are his "upper-class" rich clients who are treated like royalty.

1
★☆☆☆☆

PLEASE do not take your animals here..It is obvious that Dr. Maxwell and his front desk help truly hate animals and need to retire. He has also hired a new vet to help him and she will do everything to take your money and not fix the problem. She was rude and treated me like I was dumb. Bottom line..no compassion. People who write good reviews are his "upper-class" rich clients who are treated like royalty.

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2 out of 2 people found this review helpful.

Business Response:

Hi, I'm the new owner of Courtenay Animal Hospital. Dr. Maxwell has retired and most of our front desk staff is also new. I am terribly sorry that you had a previous negative experience but we've made some changes and would love to have another chance to exceed your expectations!
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Never felt comfortable there. Staff was not welcoming and always seemed bothered. Anyone dealing with our four-legged family members should be compassionate and friendly, however they always seemed robotic and annoyed. The vet himself was always rushed and non-communicative. The costs are incredibly ugly compared to many others in the area and would always end up much higher that we were quoted. We are much happier with the new team we've found to care for our pets and do not recommend Courtenay Animal Hospital. Please take the time and do the leg work to find a happier place to take your pets.

2
★★☆☆☆

Never felt comfortable there. Staff was not welcoming and always seemed bothered. Anyone dealing with our four-legged family members should be compassionate and friendly, however they always seemed robotic and annoyed. The vet himself was always rushed and non-communicative. The costs are incredibly ugly compared to many others in the area and would always end up much higher that we were quoted. We are much happier with the new team we've found to care for our pets and do not recommend Courtenay Animal Hospital. Please take the time and do the leg work to find a happier place to take your pets.

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3 out of 3 people found this review helpful.

Business Response:

Hi, I am the new practice owner & veterinarian at Courtenay Animal Hospital. Dr. Maxwell retired in March 2012. We are sorry to hear that your family had such a negative experience. My practice philosophy is to treat your pets the way I treat my own! Honesty and compassion are my priorities. I'm glad you have found a team to care for your pets elsewhere, but if you ever need more help, I'd love a chance to exceed your expectations. To learn more about the current practice, please visit us at: http://www.merrittislandvet.com
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To: the ones who don;t understand the bad reviews.......you probably work there.

To everyone else: listen to the verbage of the good reviews. don;t they sound like generic stories to rebuke the bad reviews?

1
★☆☆☆☆

To: the ones who don;t understand the bad reviews.......you probably work there.

To everyone else: listen to the verbage of the good reviews. don;t they sound like generic stories to rebuke the bad reviews?

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2 out of 2 people found this review helpful.

Business Response:

Hi Sara, I am the new owner of Courtenay Animal Hospital and would welcome a chance to show you and your family pets how much we have to offer! Please visit our new website to learn more: www.merrittislandvet.com
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I, too, don't understand the negative feedback. Having been to numerous vets in this area and other parts of the country, my experience is that Dr. Maxwell and his staff are extraordinary. Long waits for treatment, stress and even chaos are part of any practice who sees both scheduled patients and emergencies. I also had to put one of my animals to sleep---she was too far gone to travel---the Dr. made a personal visit and she died in the comfort of her own bed surrounded by her family. I have nothing but praise for Dr. Maxwell and his staff.

2
★★★★★

I, too, don't understand the negative feedback. Having been to numerous vets in this area and other parts of the country, my experience is that Dr. Maxwell and his staff are extraordinary. Long waits for treatment, stress and even chaos are part of any practice who sees both scheduled patients and emergencies. I also had to put one of my animals to sleep---she was too far gone to travel---the Dr. made a personal visit and she died in the comfort of her own bed surrounded by her family. I have nothing but praise for Dr. Maxwell and his staff.

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Dr. Maxwell is not a very good veterinarian. I won't go back. My mother's dog suffered a reaction to the treatment and nearly died. Thank goodenss another vet was nearby to save the dog. My mother is a widow and this dog means the world to her. The poor animal was treated like just another dog at the clinic. Mom would have been destroyed if anything happened to this dog. Not a good experience and one I won't repeat.

0
★☆☆☆☆

Dr. Maxwell is not a very good veterinarian. I won't go back. My mother's dog suffered a reaction to the treatment and nearly died. Thank goodenss another vet was nearby to save the dog. My mother is a widow and this dog means the world to her. The poor animal was treated like just another dog at the clinic. Mom would have been destroyed if anything happened to this dog. Not a good experience and one I won't repeat.

Cons: my mother's dog nearly died

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I started using Courtenay Animal Hospital, when I moved to Merritt Island with my two dogs 1999. My dogs were 1 and 2 years old. Dr. Maxwell has seen them for anything from toe-nail clippings to surgery, into their now senior years. He has always been very professional, respectful, even loving and caring with my dogs. He always spends extra time with me discussing the issue(s) for which I brought my dog(s) in. He carefully explains answers to all of my questions. Over the years, I've come to enjoy him as a professional, as well as appreciate his great sense of humor, which is another sign of intelligence. I've found his ability to diagnose symptoms to be amazingly quick and accurate. He, has always called me promptly to follow-up with any lab results. His staff has called to check up after any visit which was not routine, and even just to see if my dogs did okay after vacinations. All of his staff has always been very friendly, professional and caring. \r\nI recently took in another dog, who had been seen in a different Merritt Island clinic. After several follow-up visits to the other clinic, I had a good chance to compare the two. There was simply no comparison. Even though this other clinic is closer and more convenient to my home, I will be taking my new dog to Dr. Maxwell for all his future vet needs. I would highly recommend Dr. Maxwell and Courtenay Hospital.

1
★★★☆☆

I started using Courtenay Animal Hospital, when I moved to Merritt Island with my two dogs 1999. My dogs were 1 and 2 years old. Dr. Maxwell has seen them for anything from toe-nail clippings to surgery, into their now senior years. He has always been very professional, respectful, even loving and caring with my dogs. He always spends extra time with me discussing the issue(s) for which I brought my dog(s) in. He carefully explains answers to all of my questions. Over the years, I've come to enjoy him as a professional, as well as appreciate his great sense of humor, which is another sign of intelligence. I've found his ability to diagnose symptoms to be amazingly quick and accurate. He, has always called me promptly to follow-up with any lab results. His staff has called to check up after any visit which was not routine, and even just to see if my dogs did okay after vacinations. All of his staff has always been very friendly, professional and caring. \r\nI recently took in another dog, who had been seen in a different Merritt Island clinic. After several follow-up visits to the other clinic, I had a good chance to compare the two. There was simply no comparison. Even though this other clinic is closer and more convenient to my home, I will be taking my new dog to Dr. Maxwell for all his future vet needs. I would highly recommend Dr. Maxwell and Courtenay Hospital.

Pros: Friendly, professional service and cusomer care for many years

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The doctor seemd scattered like he was not there or I just don't know. Really didn't appreciate some of his 'joking' remarks. My cat nearly died. He needs to get it together. I do not recommend this animal hospital. Never got a call back and I am glad.

1
★★☆☆☆

The doctor seemd scattered like he was not there or I just don't know. Really didn't appreciate some of his 'joking' remarks. My cat nearly died. He needs to get it together. I do not recommend this animal hospital. Never got a call back and I am glad.

Pros: None that I can think of.

Cons: Too many to mention at this time.

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I read the review stating what a great vet Dr. Maxwell is and how the writer could not understand the bad reviews. Well, I can. The vet was average at best. And what is this call back service? I didn't get a call back asking about my pet. At least his technicians were nice. The doctor looked distracted.

2
★★★★☆

I read the review stating what a great vet Dr. Maxwell is and how the writer could not understand the bad reviews. Well, I can. The vet was average at best. And what is this call back service? I didn't get a call back asking about my pet. At least his technicians were nice. The doctor looked distracted.

Pros: Nice technicians.

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I cannot understand the negative reviews. I brought my dog in Monday, July 3, 2006. Dr. Maxwell and his staff could not have been better and kinder. Excellent treatment of my dog by everyone. She was determined to have liver disease and the medicine Dr. Maxwell prescribed is already making her better. I have been to Courtney Animal Hospital several times and each time my animals and us have been treated with courtesy and care. I recommend Courtenay Animal Hospital as a great place to bring your pets.

2
★★★★★

I cannot understand the negative reviews. I brought my dog in Monday, July 3, 2006. Dr. Maxwell and his staff could not have been better and kinder. Excellent treatment of my dog by everyone. She was determined to have liver disease and the medicine Dr. Maxwell prescribed is already making her better. I have been to Courtney Animal Hospital several times and each time my animals and us have been treated with courtesy and care. I recommend Courtenay Animal Hospital as a great place to bring your pets.

Pros: animal treatment is caring and very good diagnosis

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Don't go there. I won't go back. My dogs and I were treated like we were part of an assembly line and it was not a good experience. I will use another vet next year. I should have checked this site for the rating first before going or asked people from my office for a good vet.

0
★☆☆☆☆

Don't go there. I won't go back. My dogs and I were treated like we were part of an assembly line and it was not a good experience. I will use another vet next year. I should have checked this site for the rating first before going or asked people from my office for a good vet.

Pros: At least the place was clean.

Cons: Felt like I was being rushed out of the door.

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We recently moved to the Melbourne area and my mom and I were looking for a vet. Someone suggested Dr. Maxwell. I took the dogs in for their shots and was treated really bad. The doc and his bunch acted like b/c I'm only 17 I wasn't worth their time. My mom breeds and shows very expensive dogs but the dogs were treated like you know what. I know I'm only 17 but having spent my life around dogs I know when they are treated badly and what care they need. Ours were treated very badly. I was treated like I was stupid. I told my mom what happened. She mentioned it to some neighbors who said they refuse to take their animals there. They gave us the number of another vet and he is wonderful.

0
★☆☆☆☆

We recently moved to the Melbourne area and my mom and I were looking for a vet. Someone suggested Dr. Maxwell. I took the dogs in for their shots and was treated really bad. The doc and his bunch acted like b/c I'm only 17 I wasn't worth their time. My mom breeds and shows very expensive dogs but the dogs were treated like you know what. I know I'm only 17 but having spent my life around dogs I know when they are treated badly and what care they need. Ours were treated very badly. I was treated like I was stupid. I told my mom what happened. She mentioned it to some neighbors who said they refuse to take their animals there. They gave us the number of another vet and he is wonderful.

Cons: pet owner treated bad, animals treated rough

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Appreciated loving care of Maggie. Clear explaination of problem. Convient hours to schedule her recheck. Polite respectfull staff. Really liked the call back even after her recheck.

2
★★★★★

Appreciated loving care of Maggie. Clear explaination of problem. Convient hours to schedule her recheck. Polite respectfull staff. Really liked the call back even after her recheck.

Pros: respectful, clear explanation, really cared

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Outstanding. Caring and concerned. Clean hospital great helpful staff. AAHA Hospital

2
★★★★★

Outstanding. Caring and concerned. Clean hospital great helpful staff. AAHA Hospital

Message from Courtenay Animal Hospital

I am a family vet for your family pet! We look forward to meeting you and working together to ensure your pets live long, healthy lives.

More about Courtenay Animal Hospital

Outstanding Medical, Surgical and Dental Care for your Furry Family Member! Our goal at Courtenay Animal Hospital is to keep your dog or cat healthy and happy for as long as possible. The most tangible we can help your pets stay healthy is to provide wellness exams, immunizations, heartworm and flea/tick prevention, laboratory testing, dental treatment, nutritional counseling, surgical care and training guidance. Health problems will inevitably arise despite best our efforts to prevent illness and injury. I believe that every condition should be viewed in the context of the whole pet and the whole family. The decision process for diagnosis and treatment is always a team effort at Courtenay Animal Hospital. We will carefully consider your pet's age and general health but also your family's available time, financial resources and comfort level with medical care. We will make every effort to gain an understanding of your individual needs and advise you accordingly. All of us pledge to treat you as we would treat our own families and your pets as we would treat our own pets. An example of some of the services we provide: ?Puppy Care ?Kitten Care ?Annual Dog Wellness ?Annual Cat Wellness ?Senior Dog Care ?Senior Cat Care ?Dental Care ?Surgery ?Quality of Life Consultation -House Calls

 

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