City Furniture

★★★☆☆
  • 1500 NW 167TH St

    Miami, FL 33169

    Map & Directions
  • 305-628-9714

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Bought several pieces for several rooms from them in October 2010. It's April 2011 and I am still dealing with trying to get it right. The delivery truck is not theirs.. They hire out a service that delivers many other stores' stuff at the same time. They overbook them by about 8 customers every single day. On my delivery day, the driver calls my cell at 6:45 AM and says they will deliver by noon. I take off from work to wait for them. By 2:00PM, I call and they say they are on their way. At 5:00, after missing a whole day's work, they say they are on their way. My building doesn't allow deliveries after 5:00. They show up at almost 9:00 at night and tell me if they can't get in, I won't get another delivery until the following week. I have to go downstairs and give the security guy $30 to let them in to deliver. This, after paying the store well over $150 to deliver. None of the delivery is correct. Pieces are damaged. They take it back. Customer service says they will mail me a $75 credit certificate for all my trouble --- to buy something else in the store. It never came. Now they say, it has expired. BUT I NEVER GOT IT I tell them. Track it - you will see it has never been used. Almost six months, I still don't have everything from my order. They have not replaced the damaged merchandise. ABSOLUTELY HORRIFIC SERVICE !!!! I wish they had MINUS stars for this one...

1
★☆☆☆☆

Bought several pieces for several rooms from them in October 2010. It's April 2011 and I am still dealing with trying to get it right. The delivery truck is not theirs.. They hire out a service that delivers many other stores' stuff at the same time. They overbook them by about 8 customers every single day. On my delivery day, the driver calls my cell at 6:45 AM and says they will deliver by noon. I take off from work to wait for them. By 2:00PM, I call and they say they are on their way. At 5:00, after missing a whole day's work, they say they are on their way. My building doesn't allow deliveries after 5:00. They show up at almost 9:00 at night and tell me if they can't get in, I won't get another delivery until the following week. I have to go downstairs and give the security guy $30 to let them in to deliver. This, after paying the store well over $150 to deliver. None of the delivery is correct. Pieces are damaged. They take it back. Customer service says they will mail me a $75 credit certificate for all my trouble --- to buy something else in the store. It never came. Now they say, it has expired. BUT I NEVER GOT IT I tell them. Track it - you will see it has never been used. Almost six months, I still don't have everything from my order. They have not replaced the damaged merchandise. ABSOLUTELY HORRIFIC SERVICE !!!! I wish they had MINUS stars for this one...

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Ordered a two piece couch for next day delivery that the driver called to inform he was running late. Had to call because they missed the first two deadlines and was informed they would be later. Driver had a 7 hour window to complete the

3
★★★★★

Ordered a two piece couch for next day delivery that the driver called to inform he was running late. Had to call because they missed the first two deadlines and was informed they would be later. Driver had a 7 hour window to complete the

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I went with my daughter to City Furniture to look at bunk beds for my grandkids. We found some things, but everything they had was wooden and expensive. It was nice, it was just expensive in my opinion. If you're going to pay that kind of money, don't sink it into a bunk bed. Save it for a longer term bed that the kids can grow into and have for years to come. But that's just me.

3
★★★☆☆

I went with my daughter to City Furniture to look at bunk beds for my grandkids. We found some things, but everything they had was wooden and expensive. It was nice, it was just expensive in my opinion. If you're going to pay that kind of money, don't sink it into a bunk bed. Save it for a longer term bed that the kids can grow into and have for years to come. But that's just me.

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Doesn't sell waterbeds, salesmen state that they haven't sold them in years. A waste of time driving there, why are they listed as a waterbed store in the directory? Asked the salesmen if he knew of any waterbed stores in the area and he gave a phone number which he knew by heart. It turned out to belong to a waterbed store all right- a waterbed store in California!

0
★☆☆☆☆

Doesn't sell waterbeds, salesmen state that they haven't sold them in years. A waste of time driving there, why are they listed as a waterbed store in the directory? Asked the salesmen if he knew of any waterbed stores in the area and he gave a phone number which he knew by heart. It turned out to belong to a waterbed store all right- a waterbed store in California!

 

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