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Natalie's Styling Studio

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Changes Hair Salon

615 Nisbet Lake Rd Jacksonville, AL

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This was my WORSE experience I have ever had in my life! It's one thing if a stylist cuts your hair in a style that is still cute but not exactly what you wanted but it is another when they completely did what they wanted and massacred your hair!!! I went in specifically for a TRIM. Even had pictures! The lady that did my hair before was not there but she referred me to another lady who happened to be the owner. She used the WRONG tools after i told her what is normally used on my thick, straight, asian hair and when she realized how much she chopped off she just replied "sorry and it will grow out a 2 weeks." I did pay thinking maybe I can fix it at home but it was horrible. I called my normal stylist letting her know that her boss messed up my hair and i wanted a refund. She called the shop and the lady said "no, i know how to do bobs and the back looked fine and her bangs will grow back in a few weeks!" My thought is that, just because it looked fine to you does not mean it is fine to the customer. My husband and other stylist (who fixed it that same night) gasped at the way it was cut. Never did i tell her that i wanted a BOB CUT. I told her i wanted a TRIM since my hair was to my shoulders and I wanted to grow it out but just clean it up a little. I will NEVER go back to that shop. I had a company Christmas party to go to and was not going to walk out in public looking like that! I was able to go to a private stylist that same night and she fixed everything. Lisa @ Bio Salon is AMAZING and did a great job! I will tell anyone who wants to go to this shop, DON'T or at least do not let the OWNER touch your hair!

1
★☆☆☆☆

This was my WORSE experience I have ever had in my life! It's one thing if a stylist cuts your hair in a style that is still cute but not exactly what you wanted but it is another when they completely did what they wanted and massacred your hair!!! I went in specifically for a TRIM. Even had pictures! The lady that did my hair before was not there but she referred me to another lady who happened to be the owner. She used the WRONG tools after i told her what is normally used on my thick, straight, asian hair and when she realized how much she chopped off she just replied "sorry and it will grow out a 2 weeks." I did pay thinking maybe I can fix it at home but it was horrible. I called my normal stylist letting her know that her boss messed up my hair and i wanted a refund. She called the shop and the lady said "no, i know how to do bobs and the back looked fine and her bangs will grow back in a few weeks!" My thought is that, just because it looked fine to you does not mean it is fine to the customer. My husband and other stylist (who fixed it that same night) gasped at the way it was cut. Never did i tell her that i wanted a BOB CUT. I told her i wanted a TRIM since my hair was to my shoulders and I wanted to grow it out but just clean it up a little. I will NEVER go back to that shop. I had a company Christmas party to go to and was not going to walk out in public looking like that! I was able to go to a private stylist that same night and she fixed everything. Lisa @ Bio Salon is AMAZING and did a great job! I will tell anyone who wants to go to this shop, DON'T or at least do not let the OWNER touch your hair!

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