Best Buy

★★★★☆
  • 1400 Apalachee Pkwy

    Tallahassee, FL 32301

    Map & Directions
  • 850-942-2300

About Best Buy

Categories
  • Consumer Electronics Stores
  • Computer Hardware
  • Camera Stores
  • Household Appliances
  • Telephone Service
Hours
M-Sa 10am-9pm, Su 11am-8pm
Special Offer
Hot Deals on Electronics

Shopping

Shopping
More choices in Tallahassee:
Resultset_next

Lawson & Lawson Electrical Svc

5019 Metzke Ln Tallahassee, FL

Resultset_next

Target

2120 Apalachee Pkwy Tallahassee, FL

Specialty Shops and Services
Best Buy Categories
Magnolia Design Center Products
Magnolia Home Theater Products
    List View
    Calendar View
    No upcoming events
    3.5 2
    Hi! Sign in to let us know how Best Buy was?
    Write a Review
    .

    This best buy always has the worst service. Everytime we go in there, someone is either rude, doesn't care, or just has no idea what is happening. If you can get the product somewhere else, like Target, please do. Don't waste your time,

    3
    ★★★★★

    This best buy always has the worst service. Everytime we go in there, someone is either rude, doesn't care, or just has no idea what is happening. If you can get the product somewhere else, like Target, please do. Don't waste your time,

    .

    I bought a $500 camera, battery, memory cards and an extended warranty from the Best Buy in Tallahassee in January, 2009. I bought it from Best Buy because of their warranty and the fact that the sales person told us that if we bought it from them and started having issues with it that the store would swap it out. I started having issues with the focus on it and took the camera to them to have it swapped out for a new one. I wasn't trying to get anything other than a replacement of the exact same product. I talked to the Geek Squad person first and he stated that they would have to send it off and it would be gone for 4 to 6 weeks. This wasnt what we were told when we bought it. The manager on duty came over to talk to us. He stated the exact same thing that the Geek Squad guy told us. When I told him what we were told at the time of purchase his comment was Well that's wrong for the salesperson to tell you and I'm sorry but I can't honor that. My husband asked if there was someone else he could call and we were given the 800 number but were told that they would tell us the same thing. We walked outside and called the 800 corporate number. We talked to a someone that called the store and the manager told her we should come back in and he would swap the camera out in the store for us. We walked back inside and approached the manager. He looked at us like he didnt know who we were and when we told him that we were there to swap the camera out as he stated to Customer Care, he stated that he never said that and he wasnt going to help us. We left that night and went back in to speak with the store manager the next day. This unprofessional man didnt even have the common courtesy to look at me when I talked to him. He kept looking around at everything else but me as I was explaining the issue. He stated that he would send it out and he was sorry that we were told wrong by his salesperson but that he wasnt going to honor that. His only comments the entire time was That's your opinion and You arent happy because you arent hearing what you want to hear. I have several issues with this Best Buy: \r\n \r\n1) One of your salespeople states to a customer the return policy and while it may be wrong, it's what was told to the customer and you arent going to honor that. \r\n2) The pamphlet for the warranty does not state anywhere on it that an item will be sent away for repair as the manager kept trying to point out to us. \r\n3) Both managers were unprofessional and refused to even assist us with what was told to us by their own employee less than a year before the date that we went back in there. \r\n4) The manager stated that the 800 corporate number did not control what he did in his store and that they can't tell him to do anything, therefore he was CHOOSING to not honor what we were told at time of purchase. \r\nThe store manager stated that the only suggestion he had was for us to buy another camera for over $500 and have him ship off my camera and return the other camera as soon as I get my camera back. The problem that I have with this is that you have only 14 days to return electronics and if my camera takes 4-6 weeks to get back I won't be able to return the new camera. I asked if he would take the new camera back and he said only if I returned it within 14 days. How does that help and how is that honoring what your salespeople are telling your customers? DO NOT BUY ANYTHING FROM BEST BUY and if you do don't bother with the extended warranty!! \r\n \r\nThe system is making me give them a rating but they are so bad they dont even deserve one star!!\r\n

    0
    ★☆☆☆☆

    I bought a $500 camera, battery, memory cards and an extended warranty from the Best Buy in Tallahassee in January, 2009. I bought it from Best Buy because of their warranty and the fact that the sales person told us that if we bought it from them and started having issues with it that the store would swap it out. I started having issues with the focus on it and took the camera to them to have it swapped out for a new one. I wasn't trying to get anything other than a replacement of the exact same product. I talked to the Geek Squad person first and he stated that they would have to send it off and it would be gone for 4 to 6 weeks. This wasnt what we were told when we bought it. The manager on duty came over to talk to us. He stated the exact same thing that the Geek Squad guy told us. When I told him what we were told at the time of purchase his comment was Well that's wrong for the salesperson to tell you and I'm sorry but I can't honor that. My husband asked if there was someone else he could call and we were given the 800 number but were told that they would tell us the same thing. We walked outside and called the 800 corporate number. We talked to a someone that called the store and the manager told her we should come back in and he would swap the camera out in the store for us. We walked back inside and approached the manager. He looked at us like he didnt know who we were and when we told him that we were there to swap the camera out as he stated to Customer Care, he stated that he never said that and he wasnt going to help us. We left that night and went back in to speak with the store manager the next day. This unprofessional man didnt even have the common courtesy to look at me when I talked to him. He kept looking around at everything else but me as I was explaining the issue. He stated that he would send it out and he was sorry that we were told wrong by his salesperson but that he wasnt going to honor that. His only comments the entire time was That's your opinion and You arent happy because you arent hearing what you want to hear. I have several issues with this Best Buy: \r\n \r\n1) One of your salespeople states to a customer the return policy and while it may be wrong, it's what was told to the customer and you arent going to honor that. \r\n2) The pamphlet for the warranty does not state anywhere on it that an item will be sent away for repair as the manager kept trying to point out to us. \r\n3) Both managers were unprofessional and refused to even assist us with what was told to us by their own employee less than a year before the date that we went back in there. \r\n4) The manager stated that the 800 corporate number did not control what he did in his store and that they can't tell him to do anything, therefore he was CHOOSING to not honor what we were told at time of purchase. \r\nThe store manager stated that the only suggestion he had was for us to buy another camera for over $500 and have him ship off my camera and return the other camera as soon as I get my camera back. The problem that I have with this is that you have only 14 days to return electronics and if my camera takes 4-6 weeks to get back I won't be able to return the new camera. I asked if he would take the new camera back and he said only if I returned it within 14 days. How does that help and how is that honoring what your salespeople are telling your customers? DO NOT BUY ANYTHING FROM BEST BUY and if you do don't bother with the extended warranty!! \r\n \r\nThe system is making me give them a rating but they are so bad they dont even deserve one star!!\r\n

    Cons: Management is unprofessional and unhelpful

    Message from Best Buy

    Yext PowerListings

     

    Wait, you're the expert.

    If you've been to or used Best Buy, leave a review.

    It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



    Write a Review