Starr's Auto Repair Inc

★★☆☆☆
  • 8183 Navarre Pkwy

    Navarre, FL 32566

    Map & Directions
  • 850-939-3107

Automotive

Automotive
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Took my late model Mercedes to Starr's automotive because the battery was going flat. They quoted $75.00 to diagnose the problem. After two days, the called and said they needed more time, properly to diagnose the problem and wanted me to authorize additional charges. They had the car for a week and charged $900 to replace an overhead control module (a dome light) yet knew up front that they did not have the necessary equipment to program it, requiring a $300.00 trip to the dealer.

When I dropped the car off they promised it in a couple of days, well that turned into a week, and I had to go to work out of town for a month. They said it would be no problem to pick it up when I got back.That turned out not to be the case.

I dealt with a cocky, rude kid named Richie Starr. After finally completing the repair two weeks later. He started calling me demanding payment. I reminded him that he agreed to wait until I returned home. He stated he was going to put a "mechanics lien" on the car and impound and start charging $25.00 a day storage. He would not take a check or credit card and demanded cash only. I had a friend extricate the car from him with cash in hand and deliver it to the dealer for proper programming. The dealer informed me that it was a $300.00 part that take an hour to replace and program. They would have charged $500.00 out the door.

The whole experience left a bitter taste in my mouth and caused unnecessary aggravation dealing with this rude, childish young man. I would not recommend this company to anyone. I would like to thank Richie Starr and Trevor for the nice greasy fingerprints that I can't get out of my light gray head headliner they serve as a permanent reminder of our business dealings. - Mr. Shaw

1
★☆☆☆☆

Took my late model Mercedes to Starr's automotive because the battery was going flat. They quoted $75.00 to diagnose the problem. After two days, the called and said they needed more time, properly to diagnose the problem and wanted me to authorize additional charges. They had the car for a week and charged $900 to replace an overhead control module (a dome light) yet knew up front that they did not have the necessary equipment to program it, requiring a $300.00 trip to the dealer.

When I dropped the car off they promised it in a couple of days, well that turned into a week, and I had to go to work out of town for a month. They said it would be no problem to pick it up when I got back.That turned out not to be the case.

I dealt with a cocky, rude kid named Richie Starr. After finally completing the repair two weeks later. He started calling me demanding payment. I reminded him that he agreed to wait until I returned home. He stated he was going to put a "mechanics lien" on the car and impound and start charging $25.00 a day storage. He would not take a check or credit card and demanded cash only. I had a friend extricate the car from him with cash in hand and deliver it to the dealer for proper programming. The dealer informed me that it was a $300.00 part that take an hour to replace and program. They would have charged $500.00 out the door.

The whole experience left a bitter taste in my mouth and caused unnecessary aggravation dealing with this rude, childish young man. I would not recommend this company to anyone. I would like to thank Richie Starr and Trevor for the nice greasy fingerprints that I can't get out of my light gray head headliner they serve as a permanent reminder of our business dealings. - Mr. Shaw

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I was a little reserved about going to Starr's, due to some of these reviews. After 2 visits to them, my reservations were annihilated. My first visit, I had just moved here from California (drove), and took my Lexus Rx300 in. I was having problems with my brakes, and my car felt a bit off balance, and also to get an oil change. I had walked in, Trevor helped me, and told me they'd take a look at it. About 20min after dropping it off, Trevor called me, and said there's some serious problems, caused by my previous mechanic. Trevor was able to name EXACTLY, everything that my previous mechanic had done before I took the drive from Cali. to here, without even knowing what had been done. I ended up paying for everything my previous mechanic had done again, and then some because of the previous mechanics faults. In my opinion, my old mechanic had put my life, and others in danger, by not doing the repairs properly. The guys at Starr's, made sure myself and others were safe, because after picking my car up it had NEVER driven smoother, or had been that quite, while driving. Several months later (this past Thurs.), for my next oil change, I also wanted to get my tires rotated as well. Once again, these guys hooked me up greatly, after a LONG week of bad luck with everything. Again Trevor helped me, real honest, straight foward guy, and you don't find that much these days, most of the time it's people out for themselves only. I already knew my battery, spark plugs, air filter, needed to be replaced. And I had a suspision about an oil leak also, after looking under the hood a few days earlier. I was trying to avoid having to get them done, and didn't mention them to Trevor. Well, Trevor called me 20min later, honest as can be and said they needed to be replaced immediately, and that he's 99% sure the leak was a gasket that had not been put back after my timing belt was replaced (old mechanic again). Just as how my luck had been last week, everything was going wrong, and it showed to them too. They were not able to finish my car that day, and it was going to be finished the next day by 9am.. Wrong, they ended up getting a brand new battery and bam, a dud. So they had to wait for another one to come in, they were feeling my pain. I didn't ask them to replace any of my bulbs, but they did out of courtesy no charge, because of how long it was taking (Thanks Guys) :). Got my car back later that after noon, looked under the hood and everything was done as said (some places tell you they did something, but never did, or say ""they forgot"", not these guys), but of course my bad luck kicked in again on Sat., check engine light came on at random. Called Starr's and unfourtunately they were closing shop for the rest of the weekend, and I was 30mi away, totally understandable, mechanics need days off too. Was told by Mr Starr, to bring it in first thing @ 7:30am Monday. Come Monday, took it in, come to find out some trash had gotten on my engine, they took care of it, no problems since. Everyone was nice in there, happy, and smiling, right down to the pugs runnin' around in there. Just a great vibe, and a bunch of really good people working in there, who really are Fair, Honest, Committed, and Considerate to others. Trevor had said, if you notice anything please come back by, and I am 100% sure I will. Thanks Starr's!

2
★★★★★

I was a little reserved about going to Starr's, due to some of these reviews. After 2 visits to them, my reservations were annihilated. My first visit, I had just moved here from California (drove), and took my Lexus Rx300 in. I was having problems with my brakes, and my car felt a bit off balance, and also to get an oil change. I had walked in, Trevor helped me, and told me they'd take a look at it. About 20min after dropping it off, Trevor called me, and said there's some serious problems, caused by my previous mechanic. Trevor was able to name EXACTLY, everything that my previous mechanic had done before I took the drive from Cali. to here, without even knowing what had been done. I ended up paying for everything my previous mechanic had done again, and then some because of the previous mechanics faults. In my opinion, my old mechanic had put my life, and others in danger, by not doing the repairs properly. The guys at Starr's, made sure myself and others were safe, because after picking my car up it had NEVER driven smoother, or had been that quite, while driving. Several months later (this past Thurs.), for my next oil change, I also wanted to get my tires rotated as well. Once again, these guys hooked me up greatly, after a LONG week of bad luck with everything. Again Trevor helped me, real honest, straight foward guy, and you don't find that much these days, most of the time it's people out for themselves only. I already knew my battery, spark plugs, air filter, needed to be replaced. And I had a suspision about an oil leak also, after looking under the hood a few days earlier. I was trying to avoid having to get them done, and didn't mention them to Trevor. Well, Trevor called me 20min later, honest as can be and said they needed to be replaced immediately, and that he's 99% sure the leak was a gasket that had not been put back after my timing belt was replaced (old mechanic again). Just as how my luck had been last week, everything was going wrong, and it showed to them too. They were not able to finish my car that day, and it was going to be finished the next day by 9am.. Wrong, they ended up getting a brand new battery and bam, a dud. So they had to wait for another one to come in, they were feeling my pain. I didn't ask them to replace any of my bulbs, but they did out of courtesy no charge, because of how long it was taking (Thanks Guys) :). Got my car back later that after noon, looked under the hood and everything was done as said (some places tell you they did something, but never did, or say ""they forgot"", not these guys), but of course my bad luck kicked in again on Sat., check engine light came on at random. Called Starr's and unfourtunately they were closing shop for the rest of the weekend, and I was 30mi away, totally understandable, mechanics need days off too. Was told by Mr Starr, to bring it in first thing @ 7:30am Monday. Come Monday, took it in, come to find out some trash had gotten on my engine, they took care of it, no problems since. Everyone was nice in there, happy, and smiling, right down to the pugs runnin' around in there. Just a great vibe, and a bunch of really good people working in there, who really are Fair, Honest, Committed, and Considerate to others. Trevor had said, if you notice anything please come back by, and I am 100% sure I will. Thanks Starr's!

.

baaaad .Took my 2005 Nissan P/U to Starrs at 8am one day because it was suddenly dying in road. Had told service mgr(once he finally got off phone bragging about the volume they do) that the gas light lo indicate low fuel, as well as the miles to empty lights were wrong , that it had a full tank and these things seemed to be related to problem. Also told him air-bag light had been on for month or so. He stated they had the equipment to diagnose my vehicle and that just the diagnosis would be $90. So I asked for a call with an estimate before any repair was done. I did not even get a call untill the next day when mR. Starr called to say the mechanic had worked for hours to diagnose the problem, and it was a computer box that Nissan had confirmed was an issue in the vehicle and he could get one in and have it ready by the end of the day for $750-800. but that that would not fix light on fuel guage or any other guage(air-bag).
I asked Mr. Starr if he was sure that was the problem and he assured me it was, said his mechanic had cleaned the box up and it ran a little better for a minute(?) and I sort of doubted what he was saying and asked him to not repair my vehicle, that I would pick it up and pay the diagnosis fee. I went to the shop about 4hrs later at lunch and was told my vehicle was still torn down and they had mechanic on another job, and to come back at 4pm, When I returned at 4pm I paid $90. and left with Mr. Starr reminding me that Nissan had the part in-stock today but when I broke down again it may not be there.
I decided to call Nissan and was told by a service advisor that there was no "known" problems with computer block on my truck, so I decidede to bring it to him the next day.
When I arrived at Sandy Sansing at 8am, I was greeted promptly and they pulled my truck back and within 25min, the advisor called me back to tell me a fuel sending unit was my problem and it came to $288. out the door. It also solved my fuel light and dte guages. The air bag light was due to a recalled item and would be covered under warranty.(80,000 miles) Took 3 hrs to fix everything.
I actually returned to the Starr repair facility to let them know and ask them to return my 'diagnosis' fee, since they had it all wrong. The service mgr. said Ritchie was on vacation and would call when he got back, NEVER HAPPENED.
When telling this story to my fellow volleyball players their response was' you should have asked us first, we could have told you about THAT place" So now I know and hope someone else reads this and saves themselves the time ,trouble and expense of a bad 'diagnosis".Dont' go there! TIM

1
★☆☆☆☆

baaaad .Took my 2005 Nissan P/U to Starrs at 8am one day because it was suddenly dying in road. Had told service mgr(once he finally got off phone bragging about the volume they do) that the gas light lo indicate low fuel, as well as the miles to empty lights were wrong , that it had a full tank and these things seemed to be related to problem. Also told him air-bag light had been on for month or so. He stated they had the equipment to diagnose my vehicle and that just the diagnosis would be $90. So I asked for a call with an estimate before any repair was done. I did not even get a call untill the next day when mR. Starr called to say the mechanic had worked for hours to diagnose the problem, and it was a computer box that Nissan had confirmed was an issue in the vehicle and he could get one in and have it ready by the end of the day for $750-800. but that that would not fix light on fuel guage or any other guage(air-bag).
I asked Mr. Starr if he was sure that was the problem and he assured me it was, said his mechanic had cleaned the box up and it ran a little better for a minute(?) and I sort of doubted what he was saying and asked him to not repair my vehicle, that I would pick it up and pay the diagnosis fee. I went to the shop about 4hrs later at lunch and was told my vehicle was still torn down and they had mechanic on another job, and to come back at 4pm, When I returned at 4pm I paid $90. and left with Mr. Starr reminding me that Nissan had the part in-stock today but when I broke down again it may not be there.
I decided to call Nissan and was told by a service advisor that there was no "known" problems with computer block on my truck, so I decidede to bring it to him the next day.
When I arrived at Sandy Sansing at 8am, I was greeted promptly and they pulled my truck back and within 25min, the advisor called me back to tell me a fuel sending unit was my problem and it came to $288. out the door. It also solved my fuel light and dte guages. The air bag light was due to a recalled item and would be covered under warranty.(80,000 miles) Took 3 hrs to fix everything.
I actually returned to the Starr repair facility to let them know and ask them to return my 'diagnosis' fee, since they had it all wrong. The service mgr. said Ritchie was on vacation and would call when he got back, NEVER HAPPENED.
When telling this story to my fellow volleyball players their response was' you should have asked us first, we could have told you about THAT place" So now I know and hope someone else reads this and saves themselves the time ,trouble and expense of a bad 'diagnosis".Dont' go there! TIM

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1 out of 1 people found this review helpful.

.

Starr's charged $230 for a transmission fluid flush with no pan drop or filter change. I trusted them and after a few days lost over a quart of fluid from a hose they disconnected and used a substandard clamp to reconnect.
I didn't receive priority when I brought it to their attention and was told they didn't swap the clamp, although they were the first one's to service it.
I fixed the leak myself and gave them the clamp back. I called the dealer and they only charge $170 for the same service and brand/type fluid.
I feel like I've been deceived and raped...

1
★☆☆☆☆

Starr's charged $230 for a transmission fluid flush with no pan drop or filter change. I trusted them and after a few days lost over a quart of fluid from a hose they disconnected and used a substandard clamp to reconnect.
I didn't receive priority when I brought it to their attention and was told they didn't swap the clamp, although they were the first one's to service it.
I fixed the leak myself and gave them the clamp back. I called the dealer and they only charge $170 for the same service and brand/type fluid.
I feel like I've been deceived and raped...

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1 out of 1 people found this review helpful.

 

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