Hill's Travel Services Inc

★★★☆☆
80 years in business
  • 1500 4th St N

    Saint Petersburg, FL 33704

    Map & Directions
  • 727-896-7161

About Hill's Travel Services Inc

Hours
Mon 09:00 AM-05:00 PM;Tue 09:00 AM-05:00 PM;Wed 09:00 AM-05:00 PM;Thu 09:00 AM-05:00 PM;Fri 09:00 AM-05:00 PM

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3.0 2
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We booked a very expensive vacation with the assistance (or lack thereof) from Joan - the owner - and, occasionally, Elle. Joan was so unreliable and provided the worst customer service I had ever received. She very rarely took or returned phone calls or e-mails, and the few times that I did talk to her on the phone, she was unprepared and had not taken the time to answer any of the questions that I had asked in my phone messages or e-mails (which only led to another cycle of unreturned calls and e-mails..and even more anxiety and frustration). We had to point out a number of oversights, including (1) her failure to include driving directions to accompany our itinerary (we were traveling in remote areas in other countries, so Google Maps, etc., did not work--she only provided a generic map of the entire country that was published by Budget, the rental car company, and finally sent driving directions 3 days before we left, and only after about 5 requests), and (2) her decision to book our plane tickets in a class that only allowed us to bring 44 pounds of luggage (basically a well-packed carry-on--not sufficient for 15-day trip in 2 totally different climates)--we had to do research to discover that a higher-class fare could be booked for about $30 more and would allow us to bring up to 110 pounds of luggage.

I would never recommend Hill's Travel nor use their services again.

0
★☆☆☆☆

We booked a very expensive vacation with the assistance (or lack thereof) from Joan - the owner - and, occasionally, Elle. Joan was so unreliable and provided the worst customer service I had ever received. She very rarely took or returned phone calls or e-mails, and the few times that I did talk to her on the phone, she was unprepared and had not taken the time to answer any of the questions that I had asked in my phone messages or e-mails (which only led to another cycle of unreturned calls and e-mails..and even more anxiety and frustration). We had to point out a number of oversights, including (1) her failure to include driving directions to accompany our itinerary (we were traveling in remote areas in other countries, so Google Maps, etc., did not work--she only provided a generic map of the entire country that was published by Budget, the rental car company, and finally sent driving directions 3 days before we left, and only after about 5 requests), and (2) her decision to book our plane tickets in a class that only allowed us to bring 44 pounds of luggage (basically a well-packed carry-on--not sufficient for 15-day trip in 2 totally different climates)--we had to do research to discover that a higher-class fare could be booked for about $30 more and would allow us to bring up to 110 pounds of luggage.

I would never recommend Hill's Travel nor use their services again.

.

I travel all over the U.S. for my job. Hill's Travel takes care of all our travel needs. no matter what, they have always got us to our job. from cars to planes they have never let us down. one time they helped me find a laundry where i was going. now thats service, thats going the extra mile. thanks tuula for all you do. jeff

2
★★★★★

I travel all over the U.S. for my job. Hill's Travel takes care of all our travel needs. no matter what, they have always got us to our job. from cars to planes they have never let us down. one time they helped me find a laundry where i was going. now thats service, thats going the extra mile. thanks tuula for all you do. jeff

 

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