Big Wheel Bicycle Usa Inc

★★★☆☆
  • 7029 Taft St

    Hollywood, FL 33024

    Map & Directions
  • 954-966-5545

About Big Wheel Bicycle Usa Inc

Details
Hours
Same Day Service/Delivery

Sports & Recreation

Sports & Recreation
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3.0 4
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My wife & I were recently introduced to mountain biking and wanted to buy bikes, gear plus get some insight. We went here because of the previous reviews. We walked in and there was only one other customer there. There were 4 employees gathered around this one customer listening to him talk about his ride on the trails. We looked around at all the bikes, equipment and clothing for a while ( 15 minutes ). When no one came over I walked over to the counter and asked if someone could help us. A woman asked me what we needed and I replied we were looking to buy some new bikes. She said she would be with us in a minute. We waited another 10 minutes and then left without saying a word. The same woman that I talked to watched us walk out without so much as saying a word. We left and went to another bike store that was recommended to us by a friend. We walked in and were instantly greeted and helped within minutes. This particular store was very busy. After being allowed to ride various models, we then purchased two bikes and all the gear. I have been back to this store a couple of more times since to give them another chance and the same results. When I am with my Mountain biking friends and we talk about stores to go to, this is one EVERYONE says to stay away from. OVERPRICED AND POOR SERVICE! Unless you have a Specialized brand of bike, they will not give you the time of day. Find out for yourself. Word of mouth is the best and worst form of advertising. Good luck to the store, I hope they eventually get it right. By the way, I live right around the corner from the store and I am willing to drive out of my way just to get good service.

0
★☆☆☆☆

My wife & I were recently introduced to mountain biking and wanted to buy bikes, gear plus get some insight. We went here because of the previous reviews. We walked in and there was only one other customer there. There were 4 employees gathered around this one customer listening to him talk about his ride on the trails. We looked around at all the bikes, equipment and clothing for a while ( 15 minutes ). When no one came over I walked over to the counter and asked if someone could help us. A woman asked me what we needed and I replied we were looking to buy some new bikes. She said she would be with us in a minute. We waited another 10 minutes and then left without saying a word. The same woman that I talked to watched us walk out without so much as saying a word. We left and went to another bike store that was recommended to us by a friend. We walked in and were instantly greeted and helped within minutes. This particular store was very busy. After being allowed to ride various models, we then purchased two bikes and all the gear. I have been back to this store a couple of more times since to give them another chance and the same results. When I am with my Mountain biking friends and we talk about stores to go to, this is one EVERYONE says to stay away from. OVERPRICED AND POOR SERVICE! Unless you have a Specialized brand of bike, they will not give you the time of day. Find out for yourself. Word of mouth is the best and worst form of advertising. Good luck to the store, I hope they eventually get it right. By the way, I live right around the corner from the store and I am willing to drive out of my way just to get good service.

Pros: Good selection of gear

Cons: Very poor customer service

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prices are retail, perhaps a wee bit less - but that's not the point. \r\n\r\nThe staff is more than willing to spend time with you picking out the best bicycle, trikke, shoe, etc. for you. I have not noticed any difference in the quality of service between when i am purchasing a $25 item or a $300 item. And the staff is willing to correct any wrong information you (as the customer) may have about a product so that you don't leave with something that will not suit your need or situation and ultimately be dissatified.\r\n\r\nI have been a customer of theirs for a couple of years now and I am very satisfied with their level of service.

2
★★★★★

prices are retail, perhaps a wee bit less - but that's not the point. \r\n\r\nThe staff is more than willing to spend time with you picking out the best bicycle, trikke, shoe, etc. for you. I have not noticed any difference in the quality of service between when i am purchasing a $25 item or a $300 item. And the staff is willing to correct any wrong information you (as the customer) may have about a product so that you don't leave with something that will not suit your need or situation and ultimately be dissatified.\r\n\r\nI have been a customer of theirs for a couple of years now and I am very satisfied with their level of service.

Pros: very friendly knowledgeable staff

Cons: small shop dictates slightly limited selection

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When I was looking around for bicycles I went to this store. I was not every impressed with their selection.
They didn't have what I was looking for. The staff was friendly and accomodating but they just did not have what I wanted.
They did offer to help me look around for something else.
Prices seemed to be ok even though I chose not to buy from them.

3
★★★☆☆

When I was looking around for bicycles I went to this store. I was not every impressed with their selection.
They didn't have what I was looking for. The staff was friendly and accomodating but they just did not have what I wanted.
They did offer to help me look around for something else.
Prices seemed to be ok even though I chose not to buy from them.

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They do have lots to choose from, but their prices are a bit yuck! Even their used items are way overpriced. I mentioned that to them as I walked out the door!

3
★★★☆☆

They do have lots to choose from, but their prices are a bit yuck! Even their used items are way overpriced. I mentioned that to them as I walked out the door!

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