Wekiva Forest Animal Hospital

★★★☆☆
28.7871 -81.1906
Map and Directions to Wekiva Forest Animal Hospital

407-915-3389

5276 W State Road 46

Sanford, FL

32771-9230

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About Wekiva Forest Animal Hospital

Hours
Monday-Friday 8:00 AM - 5:00 PM ; Tuesday 8:00 AM - 6:00 PM ; Wednesday 8:00 AM - 12:30 PM ; Thursday 8:00 AM - 6:00 PM ; Friday 8:00 AM - 5:00 PM ; Saturday 8:00 AM - 12:30 PM

Pets & Animals

Pets & Animals
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3.0 11
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Reviews 1 - 11 of 11.
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I brought my new puppies there because the pet store used them for their guarantee. I brought them twice for coughing, and both times they told me thay had a cold virus, not kennel cough and no treatment was required. When the puppies showed no improvement and my other dogs started coughing, I took them to MY vet who drew blood and had it analyzed and determined that the puppies had kennel cough and had spread it to my other dogs. I have spent $600 so far on treatment of all of my dogs, the puppies still have kennel cough, and I lost a litter worth $10,000 from my pregnant female.

2
★★☆☆☆

I brought my new puppies there because the pet store used them for their guarantee. I brought them twice for coughing, and both times they told me thay had a cold virus, not kennel cough and no treatment was required. When the puppies showed no improvement and my other dogs started coughing, I took them to MY vet who drew blood and had it analyzed and determined that the puppies had kennel cough and had spread it to my other dogs. I have spent $600 so far on treatment of all of my dogs, the puppies still have kennel cough, and I lost a litter worth $10,000 from my pregnant female.

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Response from this business:

"Cough Virus" is not the term we used but neither is "Kennel Cough". Kennel Cough is not a disease it is a common term used for many virus' and infection that cause tracheal inflammation and coughing. Bloodwork is not needed to diagnose it only to make extra funds. You were informed that your puppies had tracheobronchitis and that since they were eating, drinking and playing and had no fever antibiotics were not needed and the virus could run its course. Antibiotics would not have prevented other pets in the household from getting the disease since your dogs had already been exposed to the virus at that point. In addition no virus of this nature should cause the loss of a litter from a pregnant female. Treatment with antibiotics just prevents secondary infections but does not stop the course of the disease nor the spread and is usually not needed and as you found expensive.
.

We never had any problems with Dr. Frank until our cat had to have a tumor removed. He correctly diagnosed him and performed the surgery, however when we returned to have the stitches out 12 days later, a tech completed it and they never should have been taken out. His wound reopened later that day and we had to rush to find an emergency vet to fix our cat's open leg because his office closed early and the emergency vet line they take you to was closed also.

When we called the next day to discuss some sort of reimbursement or help with the new vet bill we were told it wasn't his fault and he would have even charged us for the anesthesia to put him back under to correct the problem had we returned to his office. We are now $600 in the hole (more than the original surgery even cost!) to fix something that he should have fixed himself. Not happy.

2
★★☆☆☆

We never had any problems with Dr. Frank until our cat had to have a tumor removed. He correctly diagnosed him and performed the surgery, however when we returned to have the stitches out 12 days later, a tech completed it and they never should have been taken out. His wound reopened later that day and we had to rush to find an emergency vet to fix our cat's open leg because his office closed early and the emergency vet line they take you to was closed also.

When we called the next day to discuss some sort of reimbursement or help with the new vet bill we were told it wasn't his fault and he would have even charged us for the anesthesia to put him back under to correct the problem had we returned to his office. We are now $600 in the hole (more than the original surgery even cost!) to fix something that he should have fixed himself. Not happy.

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Response from this business:

Your pet had an unforseen medical complication which can sometimes occur. Sadly we were closed when this occurred, however we would have gladly taken care of the situation the next day at a lowered cost since a freshly opened surgery site is not an emergency situation. We are sorry that this occurred and sincerely hope that your cat is doing well at this time and has experienced no tumor regrowth.
.

Everyone there is rude and pushy!!! The Dr. Was very unconcerned when my brand new puppy had a cough, he just gave him cough suppresents, which hardly worked. He kept calling my dog a she, when its quite clear that He is not. My dog also had an ear infection and they were looking at the right ear, then wrote on the prescription to put the drops in his left ear, so I called to make sure it was the right ear and they couldn't get the chart for some reason. The Dr. Makes me nervous. He also asked me if I was going to fix him and we asked maybe how much is it, and he said oh we can discuss that, when I thought we were discussing it...I really think I should go to a different vet!

1
★☆☆☆☆

Everyone there is rude and pushy!!! The Dr. Was very unconcerned when my brand new puppy had a cough, he just gave him cough suppresents, which hardly worked. He kept calling my dog a she, when its quite clear that He is not. My dog also had an ear infection and they were looking at the right ear, then wrote on the prescription to put the drops in his left ear, so I called to make sure it was the right ear and they couldn't get the chart for some reason. The Dr. Makes me nervous. He also asked me if I was going to fix him and we asked maybe how much is it, and he said oh we can discuss that, when I thought we were discussing it...I really think I should go to a different vet!

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Response from this business:

If anyone has a problem with our staff and feels like we are rude please feel free to contact the manager and the situation will be dealt with. We love our jobs and love our clients and do the best to provide affordable medical care for your pets. We gladly provide estimates for any services you have a question about and will answer any questions you ask honestly.
.

Dr. Frank's is awesome. I have been taking my animals (I have several) for over 10 years. I have never had any problems with them until this last time when I had to put my dog down. The girl that was there was very unsympathetic to the situation and very cold. Other than that they are really great. He saved my dog when she got sick from kidney failure 2 1/2 yrs ago. I love his office & staff minus this newest girl that works there. I would recommend him to anyone.

4
★★★★☆

Dr. Frank's is awesome. I have been taking my animals (I have several) for over 10 years. I have never had any problems with them until this last time when I had to put my dog down. The girl that was there was very unsympathetic to the situation and very cold. Other than that they are really great. He saved my dog when she got sick from kidney failure 2 1/2 yrs ago. I love his office & staff minus this newest girl that works there. I would recommend him to anyone.

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Thank you
.

I initially went to this vet because I had moved and the location was the closest to my house. I even went into work late that day because my cat was sick, and I wanted them to diagnose her. I was there for ten minutes while they gave her a shot. I paid over $50 to not even find out the real problem. I was also told that my cat didn't need an annual check-up because apparently cats don't need them every year.
The problem then preceded to get worse over the past two months, so I went back to the vet since he knew of the issue and I had paid all the money prior. He then told me again that there was nothing wrong with her despite the issue being blatantly obvious. I pled with the staff that my cat was sick, and only then, did they get medication ready for my pet. They didn't even know the issue but attempted to charge me money for the prescription. At this point, I was getting really annoyed with the services I was receiving and let the staff now.
I got frustrated that I just left and drove thirty minutes to my previous vet. After ten minutes in the waiting room, the new doctor was able to diagnosis the issue and prescribe medicine for my pet. The vet also told me that an annual check up was actually completely routine and he did not understand why the vet told me that.
Dr. Frank Wilbur and staff are rude, neglilent, and incompetent. My pet could have died, and they didn't care. If I had listened to their diagnosis, my pet could have been in danger.
They didn't call to check up on her or anything after my first visit or after my second one.
The doctor even had the nerve to say he didn't want my business because I wasn't pleased with his service. Do not go here!

5
★★★★★

I initially went to this vet because I had moved and the location was the closest to my house. I even went into work late that day because my cat was sick, and I wanted them to diagnose her. I was there for ten minutes while they gave her a shot. I paid over $50 to not even find out the real problem. I was also told that my cat didn't need an annual check-up because apparently cats don't need them every year.
The problem then preceded to get worse over the past two months, so I went back to the vet since he knew of the issue and I had paid all the money prior. He then told me again that there was nothing wrong with her despite the issue being blatantly obvious. I pled with the staff that my cat was sick, and only then, did they get medication ready for my pet. They didn't even know the issue but attempted to charge me money for the prescription. At this point, I was getting really annoyed with the services I was receiving and let the staff now.
I got frustrated that I just left and drove thirty minutes to my previous vet. After ten minutes in the waiting room, the new doctor was able to diagnosis the issue and prescribe medicine for my pet. The vet also told me that an annual check up was actually completely routine and he did not understand why the vet told me that.
Dr. Frank Wilbur and staff are rude, neglilent, and incompetent. My pet could have died, and they didn't care. If I had listened to their diagnosis, my pet could have been in danger.
They didn't call to check up on her or anything after my first visit or after my second one.
The doctor even had the nerve to say he didn't want my business because I wasn't pleased with his service. Do not go here!

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Response from this business:

I am sorry for your experience and poor impression but feel that you are mistaken. If we can ever help you or your pet we would be more than glad to do so. We do our very best to provide the best of care for all pets and clients.
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Very good veterinarian... He has been seeing my dogs for many years now. Friendly staff... Good boarding facilities... Friends that I have recommended him to are also very pleased.

5
★★★★★

Very good veterinarian... He has been seeing my dogs for many years now. Friendly staff... Good boarding facilities... Friends that I have recommended him to are also very pleased.

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Thank you
.

Dr. Frank is a wonderful vet! I have been taking my pets to him for about 10 years and he is great with all of them. His staff is great also. Anytime one of my animals have been sick he has taken great care of them and even calls and checks on them the next day!I highly recommend him, no matter what type of pet you have!

5
★★★★★

Dr. Frank is a wonderful vet! I have been taking my pets to him for about 10 years and he is great with all of them. His staff is great also. Anytime one of my animals have been sick he has taken great care of them and even calls and checks on them the next day!I highly recommend him, no matter what type of pet you have!

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Thank you

Latest reviews from Citysearch.

.

Dr. Frank removed a tumor from my cat's leg. The stitches had poorly placed and the cat's skin at been puckered and not sutured correctly. He had a vet tech remove the stitches and did not examine the cat at all himself. The tech even mentioned there was a red spot we needed to keep an eye on. The vet still did not examine the cat himself.\n\nWithin and hour or two of being home, the cat's leg had opened up from ankle to hip and his muscles were showing. Dr. Frank's office closed early that day and we were forced to find another vet in the emergency. Dr. Frank was incredibly rude when we called to ask about re-imbursement for the other vet and even said he would have charged us for anesthetic to fix the cat. He has lied to our credit card company and has refused to release the cat's appointment notes. It has been one nightmare after another trying to get him to do the right thing. I do NOT recommend him AT ALL!!

1
★☆☆☆☆

Dr. Frank removed a tumor from my cat's leg. The stitches had poorly placed and the cat's skin at been puckered and not sutured correctly. He had a vet tech remove the stitches and did not examine the cat at all himself. The tech even mentioned there was a red spot we needed to keep an eye on. The vet still did not examine the cat himself.\n\nWithin and hour or two of being home, the cat's leg had opened up from ankle to hip and his muscles were showing. Dr. Frank's office closed early that day and we were forced to find another vet in the emergency. Dr. Frank was incredibly rude when we called to ask about re-imbursement for the other vet and even said he would have charged us for anesthetic to fix the cat. He has lied to our credit card company and has refused to release the cat's appointment notes. It has been one nightmare after another trying to get him to do the right thing. I do NOT recommend him AT ALL!!

.

The whole office staff including Dr. Frank is rude. All they care about is money. They make you feel like a bad pet owner if you don't come out spending a lot of money. I have been coming there for along time and I'm getting a bad taste I my mouth. He can't keep staff. Its a revolving door. That's not a good sign. Stay away. I've learned my lesson

1
★☆☆☆☆

The whole office staff including Dr. Frank is rude. All they care about is money. They make you feel like a bad pet owner if you don't come out spending a lot of money. I have been coming there for along time and I'm getting a bad taste I my mouth. He can't keep staff. Its a revolving door. That's not a good sign. Stay away. I've learned my lesson

.

I've been very happy with Dr. Frank. He successfully diagnosed and repaired my dog's knee and was was very upfront and professional when she later was diagnosed with cancer. \r\n\r\nI would definitely recommend them.

5
★★★★★

I've been very happy with Dr. Frank. He successfully diagnosed and repaired my dog's knee and was was very upfront and professional when she later was diagnosed with cancer. \r\n\r\nI would definitely recommend them.

.

Besides a few bad experiences with the front desk people (being ignored, rude behavior), I never got a good feeling about the doctor. He diagnosed my cat with diabetes and for about 8 months. I got all of my supplies through them (insulin, needles, prescription food...). One day I called in to get the insulin refilled and they had no record of the vet ever diagnosing my cat. ...missing records? ...and of course rude about it, like it was my fault that they lost my records. I decided to go to a different vet.

2
★★☆☆☆

Besides a few bad experiences with the front desk people (being ignored, rude behavior), I never got a good feeling about the doctor. He diagnosed my cat with diabetes and for about 8 months. I got all of my supplies through them (insulin, needles, prescription food...). One day I called in to get the insulin refilled and they had no record of the vet ever diagnosing my cat. ...missing records? ...and of course rude about it, like it was my fault that they lost my records. I decided to go to a different vet.

Pros: Clean

Cons: rude, unprofessional

Message from Wekiva Forest Animal Hospital


  • Behavior Therapy

  • Emergency Services

  • Small Animals

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