Gulf Coast Video

★★★☆☆

About Gulf Coast Video

Categories
  • Consumer Electronics Stores
  • Electric Equipment & Supplies
Details
  • Home Theater Systems

Home & Garden

Home & Garden
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3.0 2
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I really do not have anything positive to say about my experience with Gulf Coast video. I looked online and saw that they had a very positive review and decided to use them based on that...boy was that a mistake. First, I paid for in home service, but they were unable to provide that. The technician that they sent was not able to diagnose the problem on site which meant that the TV had to be picked up and taken to their shop. A week went by and I had not heard from them so I decided to call. I was told that they had to order a part and that would take 5-7 business days. I was frustrated, but at least I would have my TV back in about another week...right? WRONG. After the 7 business days had passed, I still never heard from them so I called again. This was on a Thursday. I was told that the part had come in the day before, but that there were several customers in front of me (even though they had my TV for about 2 weeks at this point) so they would not get to it until Friday....more frustrated, but at least I would have my TV back for the weekend...right? Wrong again. Friday came and went with out so much as a phone call. They are not open on the weekends so I called again on Monday right before they closed. This time I was told that the part that was ordered was bad...nice of them to call and let me know. Back to square one. They needed to order another part and they needed another 5-7 days to get it in. I asked to speak to a manager, but none were available then; one would call me back. That never happened. I think you are getting the point...it has now been 31 days since they picked up my TV and I still do not have it back....all of this without so much as the courtesy of a phone call. If you are thinking of using this company think again.

1
★☆☆☆☆

I really do not have anything positive to say about my experience with Gulf Coast video. I looked online and saw that they had a very positive review and decided to use them based on that...boy was that a mistake. First, I paid for in home service, but they were unable to provide that. The technician that they sent was not able to diagnose the problem on site which meant that the TV had to be picked up and taken to their shop. A week went by and I had not heard from them so I decided to call. I was told that they had to order a part and that would take 5-7 business days. I was frustrated, but at least I would have my TV back in about another week...right? WRONG. After the 7 business days had passed, I still never heard from them so I called again. This was on a Thursday. I was told that the part had come in the day before, but that there were several customers in front of me (even though they had my TV for about 2 weeks at this point) so they would not get to it until Friday....more frustrated, but at least I would have my TV back for the weekend...right? Wrong again. Friday came and went with out so much as a phone call. They are not open on the weekends so I called again on Monday right before they closed. This time I was told that the part that was ordered was bad...nice of them to call and let me know. Back to square one. They needed to order another part and they needed another 5-7 days to get it in. I asked to speak to a manager, but none were available then; one would call me back. That never happened. I think you are getting the point...it has now been 31 days since they picked up my TV and I still do not have it back....all of this without so much as the courtesy of a phone call. If you are thinking of using this company think again.

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These guys know their business. Absolute professionals. You need your TV fixed ANYWHERE in the Tampa Bay area, call these people. They fix everything, projection TVs, Plasma, DLP, LCD, even old junk (like mine)!

5
★★★★★

These guys know their business. Absolute professionals. You need your TV fixed ANYWHERE in the Tampa Bay area, call these people. They fix everything, projection TVs, Plasma, DLP, LCD, even old junk (like mine)!

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