Furniture Country

★☆☆☆☆
  • 2330 NW 13th St

    Gainesville, FL 32609

    Map & Directions
  • 352-335-5263

About Furniture Country

Hours
Sun 11am-5pm, Mon-Fri 10am-7pm, Sat 10am-6pm

Home & Garden

Home & Garden
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Here's how these guys operate: They have a very nice showroom that is packed full of furniture they don't actually have. A commissioned sales rep will work with you to find something you like, and the price will be fair. They'll tell you that, although it will probably be less, they need to have up to eight weeks to get your furniture to you. The sales rep will repeat several times that it will probably be less, but he's required to tell you to allow up to eight weeks.

In truth, the eight week quote is a completely made up figure, intended to buy them enough time to try and get the furniture. What actually happens is that the order is placed with the wholesaler, but until Furniture Country has enough ordered from the wholesaler to fill a truck...NOTHING SHIPS.

It can be three weeks. It can be eight weeks. It can be twenty weeks. It can be never. Meanwhile, they have a lady who's job it is to answer calls about pending orders and make stuff up to string you along. She knows how close they are to a full truck, but she has no way of knowing how much longer it will be until its full. So, you'll hear that...

1) The item is being shipped from China and they have no way of tracking it overseas. (Our item was manufactured in Canada. I guess they both start with C and end with A.)

2) The manufacturer hasn't made the item yet. (Ours was sitting at a distribution center in California in stock the day we ordered it.

3) The salesman should have said it was a MINIMUM of eight weeks, not that we should expect the order in eight weeks. This is the dumbest of all of the made-up nonsense. Who would buy anything with no expectation of when it would arrive. If that were true, why quote eight weeks at all?

4) The eight week clock starts ticking when Furniture Country transmits the order to the wholesaler, not necessarily the day you placed the order. She used this lie to add three weeks to the eight week figure.

Her job is to keep you on the hook for as long as it takes for the truck to be full. Then, and only then, will you get your stuff. The longer you wait, the more vested you are, because you believe the delivery is right around the corner and you don't want to start over. She'll lie, she'll double-talk, she's basically a used car salesman.

In the end, we waited twelve weeks and still didn't have our stuff. The piece...the one from China that hadn't been built yet, was available online and was at our door in 7 days.

1
★☆☆☆☆

Here's how these guys operate: They have a very nice showroom that is packed full of furniture they don't actually have. A commissioned sales rep will work with you to find something you like, and the price will be fair. They'll tell you that, although it will probably be less, they need to have up to eight weeks to get your furniture to you. The sales rep will repeat several times that it will probably be less, but he's required to tell you to allow up to eight weeks.

In truth, the eight week quote is a completely made up figure, intended to buy them enough time to try and get the furniture. What actually happens is that the order is placed with the wholesaler, but until Furniture Country has enough ordered from the wholesaler to fill a truck...NOTHING SHIPS.

It can be three weeks. It can be eight weeks. It can be twenty weeks. It can be never. Meanwhile, they have a lady who's job it is to answer calls about pending orders and make stuff up to string you along. She knows how close they are to a full truck, but she has no way of knowing how much longer it will be until its full. So, you'll hear that...

1) The item is being shipped from China and they have no way of tracking it overseas. (Our item was manufactured in Canada. I guess they both start with C and end with A.)

2) The manufacturer hasn't made the item yet. (Ours was sitting at a distribution center in California in stock the day we ordered it.

3) The salesman should have said it was a MINIMUM of eight weeks, not that we should expect the order in eight weeks. This is the dumbest of all of the made-up nonsense. Who would buy anything with no expectation of when it would arrive. If that were true, why quote eight weeks at all?

4) The eight week clock starts ticking when Furniture Country transmits the order to the wholesaler, not necessarily the day you placed the order. She used this lie to add three weeks to the eight week figure.

Her job is to keep you on the hook for as long as it takes for the truck to be full. Then, and only then, will you get your stuff. The longer you wait, the more vested you are, because you believe the delivery is right around the corner and you don't want to start over. She'll lie, she'll double-talk, she's basically a used car salesman.

In the end, we waited twelve weeks and still didn't have our stuff. The piece...the one from China that hadn't been built yet, was available online and was at our door in 7 days.

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Business Response:

Hi Mike, We are very sorry to hear about your experience. We assure that this is not a scam. We do all that we can to get our customers their furniture in a timely manner. Please contact Randy at 352-335-5263 so that we can resolve this issue for you.
 

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