Gibson Truck World/Svc Dept

★★★★☆
  • 3455 S Orlando Dr

    Sanford, FL 32773

    Map & Directions
  • 407-321-0660

3.6 10
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In the state of Florida, the DMV does NOT require yearly mechanical fitness inspections. A dealer that professes to do this, back it up and honor their work with a bumper to bumper warranty, and still sell these trucks well below Kelley, or lending guideline retail figures, is AMAZING!! in this day and age of penny pinching. So, before you buy in, to some of these whinners statements, go and see for yourselves. Rather than spend the same or more hard earned cash, with a dealer, or curbsiders(private sale, dealers in disguise), get a vehicle WITH a warranty, long or short, and have peace of mind. If you need a truck, DONT BUY as is!! Ever ever ever. Dealers like this, know trucks, servicing and what will cost you $1000's in less time than you could imagine.This is a rare dealer that seems to care about their customers safety.

4
★★★★☆

In the state of Florida, the DMV does NOT require yearly mechanical fitness inspections. A dealer that professes to do this, back it up and honor their work with a bumper to bumper warranty, and still sell these trucks well below Kelley, or lending guideline retail figures, is AMAZING!! in this day and age of penny pinching. So, before you buy in, to some of these whinners statements, go and see for yourselves. Rather than spend the same or more hard earned cash, with a dealer, or curbsiders(private sale, dealers in disguise), get a vehicle WITH a warranty, long or short, and have peace of mind. If you need a truck, DONT BUY as is!! Ever ever ever. Dealers like this, know trucks, servicing and what will cost you $1000's in less time than you could imagine.This is a rare dealer that seems to care about their customers safety.

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Buying a truck at Gibson Truck World was a truly awesome experience. Our truck specialist actually picked us up from the Sanford airport right on time. We saved a lot of money and the guys at Gibson Truck World are amazing!! You made my trip well worth it. We are extremely satisfied with the level of customer service and would recommend that anyone looking for a high quality low priced truck visit Gibson Truck World.

5
★★★★★

Buying a truck at Gibson Truck World was a truly awesome experience. Our truck specialist actually picked us up from the Sanford airport right on time. We saved a lot of money and the guys at Gibson Truck World are amazing!! You made my trip well worth it. We are extremely satisfied with the level of customer service and would recommend that anyone looking for a high quality low priced truck visit Gibson Truck World.

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Chris, First of all we would like to agree with you for recognizing that we do have a huge selection of nice, clean trucks, over $7 million dollars worth! Obviously you were impressed by us enough to state that in your review, so you are well aware that we go above and beyond any other used truck dealership anywhere. This is why we are so upset and confused by your quote that our warranty is a ??joke? and we take that statement very seriously. Gibson Truck World spends over $100,000 per year on our Bumper to Bumper warranty valid across the continental United States! Yes, OVER $100,000 spent to repair transmissions and other issues that occur AFTER the truck leaves our lot ?? problems that there is no way possible for Gibson to know about or control! We don??t understand since your review states that you are from Sanford, FL why you didn??t just bring your truck back to us and have it repaired for free? If you were playing phone tag with our service manger, he would have told you to bring your truck in so that we could fix any issues you were experiencing. Gibson Truck World is open 7 days per week and our 23 bay service department has 6 technicians, one alignment specialist, one tire specialist, one shop manager, one shop foreman, 3 parts and service writers, and one service advisor for repair and routine service work on all of our certified trucks. And I??m sure when your truck specialist took you through a tour of our Disaster Prevention Center you noticed all of the drum containers overflowing with hundreds of worn out tie rods, ball joints, rotors, and thousands of brake pads removed and replaced with new before our trucks are sold. Chris, we would love to have the opportunity to make this right for you and if there is a possibility that what you say is true, I ?? the owner of Gibson Truck World will personally fire the technician that signed off on your truck on the spot! Black differential fluids are UNACCEPTABLE for Gibson Truck World standards! But, we cannot find a record of your call anywhere in our log books to contact you directly. Gibson spends thousands of dollars in customer service satisfaction because both our reputation and making happy, repeat/referral customers are our top priorities! And I??d say we do a very good job considering that 60% of our sales come from repeat and referral customers! Nobody else stands behind their inventory like the King Of Trucks!

5
★★★★★

Chris, First of all we would like to agree with you for recognizing that we do have a huge selection of nice, clean trucks, over $7 million dollars worth! Obviously you were impressed by us enough to state that in your review, so you are well aware that we go above and beyond any other used truck dealership anywhere. This is why we are so upset and confused by your quote that our warranty is a ??joke? and we take that statement very seriously. Gibson Truck World spends over $100,000 per year on our Bumper to Bumper warranty valid across the continental United States! Yes, OVER $100,000 spent to repair transmissions and other issues that occur AFTER the truck leaves our lot ?? problems that there is no way possible for Gibson to know about or control! We don??t understand since your review states that you are from Sanford, FL why you didn??t just bring your truck back to us and have it repaired for free? If you were playing phone tag with our service manger, he would have told you to bring your truck in so that we could fix any issues you were experiencing. Gibson Truck World is open 7 days per week and our 23 bay service department has 6 technicians, one alignment specialist, one tire specialist, one shop manager, one shop foreman, 3 parts and service writers, and one service advisor for repair and routine service work on all of our certified trucks. And I??m sure when your truck specialist took you through a tour of our Disaster Prevention Center you noticed all of the drum containers overflowing with hundreds of worn out tie rods, ball joints, rotors, and thousands of brake pads removed and replaced with new before our trucks are sold. Chris, we would love to have the opportunity to make this right for you and if there is a possibility that what you say is true, I ?? the owner of Gibson Truck World will personally fire the technician that signed off on your truck on the spot! Black differential fluids are UNACCEPTABLE for Gibson Truck World standards! But, we cannot find a record of your call anywhere in our log books to contact you directly. Gibson spends thousands of dollars in customer service satisfaction because both our reputation and making happy, repeat/referral customers are our top priorities! And I??d say we do a very good job considering that 60% of our sales come from repeat and referral customers! Nobody else stands behind their inventory like the King Of Trucks!

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Decent, clean trucks. Nice selection. DO NOT count on your truck to have been totally serviced as implied. tranny filter and fluid on my 07 2500 hd d-max were filthy. front cv axle was leaking when I drove it off the lot, when I took it to the Chevy dealer to get the cv axle seal changed(under factory warranty) they showed me both diff fluids and they were black. One torsion bar was way out of adjustment, had to have the front end aligned. Played phone tag with service manager until I decided that it was just not worth it. I'm not bashing Gibson, just saying I should have checked out a 30k $ truck like I normally would - with creeper in hand...not rely on a stranger. Any 50/50 warranty is a joke especially a ONE YEAR WARRANTY that only covers 6k miles. I would still recommend Gibson but just tune out the salesman no matter how many times he tells you about the great one year, bumper to bumper warranty. Two really annoying things that I experienced at Gibson was the "only drive this route" test drive and the Gibson tag they put on the front with secure, one way screws.

3
★★★☆☆

Decent, clean trucks. Nice selection. DO NOT count on your truck to have been totally serviced as implied. tranny filter and fluid on my 07 2500 hd d-max were filthy. front cv axle was leaking when I drove it off the lot, when I took it to the Chevy dealer to get the cv axle seal changed(under factory warranty) they showed me both diff fluids and they were black. One torsion bar was way out of adjustment, had to have the front end aligned. Played phone tag with service manager until I decided that it was just not worth it. I'm not bashing Gibson, just saying I should have checked out a 30k $ truck like I normally would - with creeper in hand...not rely on a stranger. Any 50/50 warranty is a joke especially a ONE YEAR WARRANTY that only covers 6k miles. I would still recommend Gibson but just tune out the salesman no matter how many times he tells you about the great one year, bumper to bumper warranty. Two really annoying things that I experienced at Gibson was the "only drive this route" test drive and the Gibson tag they put on the front with secure, one way screws.

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I can assure you that Gibson Truck World will go above and beyond to make sure our customers are satisfied and that our General Manager, Denis Burns or the owner, Yves Belanger will talk anyone that has a question or concern. Gibson Truck World has been in business since 1995 and takes great pride in upholding our outstanding reputation with the community of Sanford, FL. Please feel free to contact us at 407-321-0660 or 1-866-442-7667 or www.GibsonTruckWorld.com. Angela, Gibson Truck World Director of Marketing

5
★★★★★

I can assure you that Gibson Truck World will go above and beyond to make sure our customers are satisfied and that our General Manager, Denis Burns or the owner, Yves Belanger will talk anyone that has a question or concern. Gibson Truck World has been in business since 1995 and takes great pride in upholding our outstanding reputation with the community of Sanford, FL. Please feel free to contact us at 407-321-0660 or 1-866-442-7667 or www.GibsonTruckWorld.com. Angela, Gibson Truck World Director of Marketing

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I purchased a F250 Super Duty truck from Gibson a couple years ago, the owner came up and thanked me and shook my hand. I had nothing but problems with the truck, A/C and transmission. The service manager was no help at all when I called. I requested to speak to the owner and was told, "The owner does not speak to customers". I said he sure did when I bought the truck, but not when I have a problem with it! Any one with that aproach will not get any more of my business!!!

1
★☆☆☆☆

I purchased a F250 Super Duty truck from Gibson a couple years ago, the owner came up and thanked me and shook my hand. I had nothing but problems with the truck, A/C and transmission. The service manager was no help at all when I called. I requested to speak to the owner and was told, "The owner does not speak to customers". I said he sure did when I bought the truck, but not when I have a problem with it! Any one with that aproach will not get any more of my business!!!

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I LOVE my Gibson Truck!! In fact you can see me and my family right on their website's video testimonials page. Check me out! I think it's so cool that I can show my family and friends from other states me getting my brand new truck right on the Gibson Truck World lot!

5
★★★★★

I LOVE my Gibson Truck!! In fact you can see me and my family right on their website's video testimonials page. Check me out! I think it's so cool that I can show my family and friends from other states me getting my brand new truck right on the Gibson Truck World lot!

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I just read the previous review ... well, I tried to read it but the grammar and spelling was so poor that perhaps the 6 year old son actually wrote it. I don't know what they are talking about - I spent months and months looking for my perfect truck. I searched then entire internet for the best deal in the nation. I found the perfect truck, cheaper than I expected to pay,with a warranty and return policy. The worst thing about Gibson Truck World is that they had too many great trucks to choose from!! I will recommend them to everybody, in fact, 3 of my friends are buying trucks there this week... and one friend is flying in from another state to get the best deal like I did. No wonder Gibson is the KING OF TRUCKS.

2
★★★★★

I just read the previous review ... well, I tried to read it but the grammar and spelling was so poor that perhaps the 6 year old son actually wrote it. I don't know what they are talking about - I spent months and months looking for my perfect truck. I searched then entire internet for the best deal in the nation. I found the perfect truck, cheaper than I expected to pay,with a warranty and return policy. The worst thing about Gibson Truck World is that they had too many great trucks to choose from!! I will recommend them to everybody, in fact, 3 of my friends are buying trucks there this week... and one friend is flying in from another state to get the best deal like I did. No wonder Gibson is the KING OF TRUCKS.

Pros: Best Selection of Trucks, Lowest Prices I found NATIONWIDE

Cons: Too many trucks to choose from!

from CitySearch
.

day one

gibson truck world is bad me and my husband bought a truck there !!! and we have had the truck 4 days and there was a load nosie under the right wheel and come to find out the bushing r shot .. and the oil was leeking and it was not safe to drive .. and my 6 year old son was in the truck when we bought it so they put our life in danger ..... and now we have a new truck that we cannot drive .. and we are just waiting for them to decide what to do .. so i would never redcommed them to anyone ever ever ever ... don't belive anything they tell you .. they would tell you what ever you want to hear
to sell anything ... i will let you know what happenss

bad bad bad company !!!!!!!!!!!!!!!

0
★☆☆☆☆

day one

gibson truck world is bad me and my husband bought a truck there !!! and we have had the truck 4 days and there was a load nosie under the right wheel and come to find out the bushing r shot .. and the oil was leeking and it was not safe to drive .. and my 6 year old son was in the truck when we bought it so they put our life in danger ..... and now we have a new truck that we cannot drive .. and we are just waiting for them to decide what to do .. so i would never redcommed them to anyone ever ever ever ... don't belive anything they tell you .. they would tell you what ever you want to hear
to sell anything ... i will let you know what happenss

bad bad bad company !!!!!!!!!!!!!!!

Pros: making butter look like diamonds

from CitySearch
.

I brought my truck to Gibson recently for a minor repair. While it was there all the service advisor wanted to do was sell me everything under the sun that i really did not need. I dont liked to be pressured.

2
★★☆☆☆

I brought my truck to Gibson recently for a minor repair. While it was there all the service advisor wanted to do was sell me everything under the sun that i really did not need. I dont liked to be pressured.

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